Rogers
  • Français
  • Province: AB
changelang changeprov A A A
Home >Enterprise >Support >FAQs >Wireless
What is LTE?

LTE stands for Long Term Evolution. It is the new international standard for next generation wireless networks, as defined by the International Telecommunications Union.

LTE enables lightning-fast HD video streaming, gaming, communications, transactions and other connected experiences through mobile Internet. LTE allows significantly more data to pass through a network at speeds of up to 150 Mbps1 and it will become the foundation in a world defined by connected experiences.

For more information please visit iwantmylte.ca

What is the coverage area of Rogers and partner's network?
What is the coverage and rates when traveling to the United States?

Check the wireless coverage in the United States to find out the cost for using voice, SMS, and data from your wireless device.

What are the costs for when using voice, SMS and data traveling outside of Canada?

From the drop-down menu below, you can check the wireless coverage of your destination country; also the cost of using voice, SMS and data from your wireless device.

Select a country or destination:

For cruise/ferries travel select Offshore in chart for rates

View country coverage map.
  Voice Rates per minute Text Messaging Rates Data Rates
GSM Operator Frequency ALL CALL TYPES
(Calls back to Canada/US, Incoming, In Country & Calls to International Destinations)
SMS Data Service Available Data Rate Data Minimum Volume Data Increment 3G Service Available
  Voice Rates per minute Text Messaging Rates Data Rates
GSM Operator Frequency Calls back to
Canada/US
Incoming
Calls
In Country
Calls
Calls to
International Destinations
SMS Data Service Available Data Rate Data Minimum Volume Data Increment 3G Service Available
How do I set up voicemail for my wireless device?

From your wireless handheld:

  1. Press and hold the 1 on your wireless handheld
  2. Enter the temporary password
  3. Press the # key
  4. Enter your new password

From a landline:

  1. Call your Rogers Wireless number from a landline phone
  2. Press the # key to interrupt the greeting and enter the temporary password provided
  3. Press 4
  4. Press 2
  5. Press 1
  6. After entering new password, press the # key.
What are the codes for call forwarding for my wireless device?

Unconditional - All calls will be forwarded immediately - every time

Type Codes
Activate *21*(10 digit phone number)# Send
Temporarily Deactivate #21# Send
Reactivate *21# Send
Cancel ##21# Send
Status *#21# Send

If Busy - calls will be forwarded if your line is busy

Type Codes
Activate *67*(10 digit phone number)# Send
Temporarily Deactivate #67# Send
Reactivate *67# Send
Cancel ##67# Send
Status *#67# Send

If No Reply (No Answer) - calls will be forwarded if there is no answer

Type Codes
Activate *61*(10 digit phone number)# Send
Temporarily Deactivate #61# Send
Reactivate *61# Send
Cancel ##61# Send
Status *#61# Send

If Not Reachable - calls will be forwarded if your device is switched off or not in a serviceable area

Type Codes
Activate *62*(10 digit phone number)# Send
Temporarily Deactivate #62# Send
Reactivate *62# Send
Cancel ##62# Send
Status *#62# Send
What options do I have if my phone is lost, stolen, or broken?

Please refer to our Handset Protection Guarantee Program for more details

What wireless voice, data and text messaging plans are available for my business?

Please visit our wireless plans section to learn more about our value packs, data add-ons and travel pack for your business needs.

Other options may be available to business/corporate accounts. Please call our Business Sales Specialist to discuss other options.