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Home >Enterprise >Support >FAQs >Technical
Where can I get help with my BlackBerry solution?

We encourage you to check the BlackBerry Technical Solution Center.
http://www.BlackBerry.com/btsc/

Where can I get more information on planning or managing the BlackBerry Enterprise Solution?

There is extensive documentation available on the BlackBerry® website.
BlackBerry® Manuals and Guides
http://docs.BlackBerry.com/en/

Where can I find BlackBerry Enterprise Server service packs, hotfixes, and software upgrades?

BlackBerry® Server Software Downloads http://www.BlackBerry.com/go/serverdownloads

Where can I find BlackBerry device manuals and device software updates?

BlackBerry® Desktop and Device Software Download Sites http://us.BlackBerry.com/support/downloads/

What are the supported environments for BlackBerry Enterprise Server?

BlackBerry® Enterprise Server Compatibility Matrix
http://na.BlackBerry.com/eng/support/software/server_compatibility.jsp

What activities can the tools in the BlackBerry Enterprise Server Resource Kit help administrators with?

With the BlackBerry® Enterprise Server Resource Kit, you can performing administrative tasks, migrate users, review user statistics, investigate message flow, report on errors and other environment issues, and much more.

BlackBerry® Enterprise Server Resource Kit
http://us.BlackBerry.com/support/server_resourcekit.jsp

Is our BlackBerry Enterprise Server still supported?

Please check at the BlackBerry® website for specific details.
BlackBerry® Software Support Life Cycle http://BlackBerry.com/LifeCycle/external/index.do

What tool can assist me to gather information about my BlackBerry solution?

You can use the BlackBerry® System Requirements Tool (BBCheck.exe).
http://docs.blackberry.com/en/admin/deliverables/7635/BB_System_Requirements_Tool_overview_645808_11.jsp

Is training available for BlackBerry Enterprise Server administrators?

Yes, please visit the BlackBerry® website to investigate the training they offer.
BlackBerry® Training http://us.BlackBerry.com/support/programs/training.jsp#tab_tab_overview

Where can I get more help with my BlackBerry device?

BlackBerry® Technical Solution Center
http://www.BlackBerry.com/btsc/

Where can I get manuals and guides to using BlackBerry smartphones?

BlackBerry® Manuals and Guides
http://docs.BlackBerry.com/en/

Where can I find BlackBerry software updates?

BlackBerry® Desktop and Device Software Download Sites
http://us.BlackBerry.com/support/downloads/

Where can I find product information, user manuals and support for the Apple iPhone and iPad?

General Support
http://www.apple.com/ca/support/

iPhone Product Information
http://www.apple.com/ca/iphone/

iPhone Support
http://www.apple.com/ca/support/iphone/

iPad Product Information
http://www.apple.com/ca/ipad/

iPad Support
http://www.apple.com/ca/support/ipad/