What is FLEXtab?

Your FLEXtab balance is the difference between the full price of your phone and the term-agreement price you paid. The FLEXtab balance is paid on a month-to-month basis, each month, your balance decreases by equal amounts until it is paid off at the end of your agreement.

How does it work?

  • 1
    Pick the device you want and pay a low initial amount when you sign up on a term agreement.
  • 2
    Your FLEXtab balance reduces each month by an equal amount, with each monthly service fee payment.
  • 3
    Pay off your remaining balance at any time to be free of commitments or upgrade again!

Calculating your balance

If you purchase a new phone today on a 2-year term agreement and your starting FLEXtab balance is $550, twelve months later your remaining balance would be $275, plus applicable taxes.

FLEXtab balance = Full Phone price ($599) - term-agreement price ($49) ÷ term length in months (24) x number of months remaining (12).

FLEXtab balance

What Do I Need to Know?

At Rogers, we want to help your business upgrade to the latest device, faster.

Depending on when you activated or upgraded your device, different updates to our hardware upgrade policy apply to you.
The chart below provides further details.

Time of Initial Activation or Upgrade: Policy Update: What This Means When You're Ready to Upgrade:
After August 9, 2013 Rogers transitioned to 2-year contracts. With 2-year plans you can pay off your FLEXtab balance more quickly!
After Jan 22, 2012 Early Upgrade Fee no longer applies. Just pay off your remaining FLEXtab balance.
Before Jan 22, 2012 Early Upgrade Fee applies. A $20 Monthly Early Upgrade Fee is applied for every month remaining in your contract, in addition to your remaining FLEXtab balance.

How Do I Check My Eligibility?

Existing customers: To check your eligibility or to upgrade your device, please call 1 866 727-2141 speak with a Rogers Live Agent.

New customers: Shop Devices

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Device Savings Recovery Fee (applicable to term commitment customers only for any new term entered into on or after January 22, 2012)

A Device Savings Recovery Fee (DSRF) applies if you have been granted an Economic Inducement (as defined below) upon entering your new term, and if, for any reason, your wireless service or your new term is terminated prior to the end of the term of your Service Agreement (Service Agreement Term). The DSRF is the amount of the economic inducement (which may take the form of a discount, rebate or other benefit granted on the price of your Equipment), as stated in your Service Agreement (Economic Inducement), less the amount obtained by multiplying such Economic Inducement by a fraction representing the number of months elapsed in your Service Agreement Term as compared to the total number of months of your Service Agreement Term (plus applicable taxes). In other words, DSRF = Economic Inducement - [Economic Inducement × (# months elapsed in your Service Agreement Term ÷ Total # months in your Service Agreement Term)] + applicable taxes. An Additional Device Savings Recovery Fee (ADSRF) also applies if, for any reason, your wireless data service, or your data plan's commitment term (Data Term), is terminated prior to the end of your Data Term. The ADSRF is the additional Economic Inducement you received for subscribing to your wireless data service, less the amount obtained by multiplying such Economic Inducement by a fraction representing the number of months elapsed in your Data Term as compared to the total number of months of your Data Term (plus applicable taxes), and applies in addition to the DSRF for termination of your Service Agreement. If you subscribe to a plan combining both voice and data services, both the DSRF and the ADSRF apply, up to the total Economic Inducement.

Service Deactivation Fee (applicable to term commitment customers only for any new term entered into on or after January 22, 2012)

Not applicable to Residents of Quebec or Manitoba: A Service Deactivation Fee of $12.50 per line (plus applicable taxes) applies if, for any reason, your wireless service is deactivated prior to the end of your Service

  1. FLEXtab customers must pay remaining FLEXtab balance corresponding to the sum of the Device Savings Recovery Fee and the Additional Device Savings Recovery Fee. For non-FLEXtab customers, please call or visit your Rogers store for your applicable remaining balance.  A $35 Hardware Upgrade Administration Fee will also apply.