*Please note we are currently experiencing technical difficulties with MMS services such as picture and video messages, therefore, you may not be able to send or receive MMS while on Wi-Fi Calling. We are working to fix this issue as soon as possible. We apologize for any inconvenience.
RogersTM Wi-Fi Calling
Stay connected with customers and team members in poor coverage locations such as condos, basements or tall buildings — anywhere you have a Wi-Fi connection.
What is Wi-Fi Calling?
Wi-Fi Calling lets you call and text in more places so you can stay connected with your customers, colleagues and partners. You can call and text wherever you have a Wi-Fi connection in places like basements, condos and tall buildings — anywhere you may have had trouble getting reception before.
- No apps to download — just call and text as usual
- Simply turn on "Wi-Fi Calling" in your phone settings if your phone’s operating system supports this feature
The status bar will display "Wi-Fi Rogers" when Wi-Fi Calling is ready to use.
What You'll Need
- An iPhone 5c, 5s, 6, or 6 Plus, 6s or 6s Plus with iOS 9 or later installed
- An LTE-enabled voice and data plan like our Share EverythingTM for Business plan
- An LTE SIM card
Please note that prepaid customers can't use Wi-Fi Calling.
How to Get It
- Select Settings.
- Select Phone.
- Select Wi-Fi Calling and follow the on screen instructions
Once it's enabled, you're ready to go!
Need help? Chat Now with a Rogers Rep.
- Do I need a specific device or plan to use Wi-Fi Calling?
To use Wi-Fi Calling, you will need the following:
Please note that prepaid customers can't use Wi-Fi Calling.
- An iPhone 5c, 5s, 6, or 6 Plus, 6s or 6s Plus with iOS 9 or later installed
- The Wi-Fi Calling feature enabled on your phone
- A monthly voice and data wireless plan
- What type of Wi-Fi connection do I need to use Wi-Fi Calling?
To use Wi-Fi Calling, you must have access to a public or private Wi-Fi connection.
The connection must meet minimum download and upload speeds to support voice calls; some Wi-Fi connections may not support Wi-Fi Calling.
- Does Wi-Fi Calling use data from my wireless plan?
No, Wi-Fi Calling does not deduct from your wireless data plan. When you make a call over Wi-Fi, you will be consuming data over the Wi-Fi connection instead. Internet service charges and overage rates (if applicable) may apply in accordance with your internet service provider.
To give you a sense of how much data is used, a one-hour Wi-Fi voice call will consume approximately 75MB of internet data through the Wi-Fi connection.
- How is Wi-Fi Calling billed when I am in Canada?
Incoming calls and text messages received over Wi-Fi Calling while in Canada will be deducted from the airtime and messaging limits associated with your wireless plan.
Outgoing calls and text messages sent over Wi-Fi Calling while in Canada will be billed as follows:
Please note: You may incur additional long distance charges and/or international text message charges if your VPN, DNS or Internet provider is set to a country outside Canada.
- Calls/texts to Canadian numbers will be deducted from the airtime and messaging limits associated with your wireless plan, and no long distance charges will apply. If you exceed your monthly plan limits, overage rates and/or current Pay-Per-Use wireless rates will apply.
- Calls/texts to non-Canadian numbers will be billed according to the rates outlined in your wireless plan or current Pay-Per-Use long distance wireless rates.
- How is Wi-Fi Calling billed when I am travelling outside of Canada?
If you are using Wi-Fi Calling while outside of Canada, the following will be deducted from your wireless plan without incurring any long distance or roaming charges:
Roaming and/or long distance charges will vary depending on the roaming option you have on your account.
- Incoming calls and text messages received from anywhere in the world
- Outgoing calls and text messages made or sent to a Canadian number
If you have Roam Like HomeTM, outgoing Wi-Fi Calling calls or text messages made to a non-Canadian number will trigger the Roam Like Home daily charge. If you have already incurred this charge, then all outgoing Wi-Fi Calling calls, and text messages made or sent within that 24-hour period will be deducted from the Roam Like Home allocation.
If you have a Travel Pack or other roaming add-on, all outgoing Wi-Fi Calling calls and text messages to a non-Canadian number will be deducted from the limit associated with your Travel Pack or roaming add-on. If you exceed your limit, overage rates outlined in your Travel Pack or roaming add-on will apply.
If you do not have Roam Like Home, or a Travel Pack or roaming add-on, your outgoing Wi-Fi Calling calls, and text messages to a non-Canadian number will be billed according to roaming Pay-Per-Use rates.
- How do I switch from using Wi-Fi Calling to the mobile network and vice versa?
While in Canada, your phone will use a mobile network instead of Wi-Fi if both are available. However, while roaming, your device will use Wi-Fi Calling instead of a mobile network if both are available.
You will need to remain in your Wi-Fi network range or mobile network range in order to continue your call; if you move between the two connections the call will be disconnected. Visit us here to see where you are covered by our mobile network.
- Are there any services that will not work with Wi-Fi Calling?
Customers with select features and services, including any of the following, will not have access to Wi-Fi Calling:
You’ll need to remove these features if you wish to enable Wi-Fi Calling on a compatible phone.
- Data blocking
- Ringback tunes
- Advanced Call Manager
- Rogers One NumberTM
- What happens if I try to make an emergency Wi-Fi call to 9-1-1 while travelling within Canada and the U.S.?
If you plan on using Wi-Fi Calling while travelling throughout Canada, make sure to update the emergency address in your phone’s settings so that it is always accurate, as that’s the address that will be given to emergency services if you call 9-1-1.
While using Wi-Fi Calling in the U.S., you may be able to call 9-1-1. However, we do not support U.S. emergency addresses, so you will need to verbally tell the dispatcher where the emergency is located.
We recommend making emergency calls over a mobile network.
- What happens if I try to make an emergency Wi-Fi call to 9-1-1 while outside of Canada and the U.S.?
Calls made to emergency services while using Wi-Fi Calling outside of Canada and the U.S. will not be supported. We recommend making emergency calls over a mobile network.
- What if I am having trouble activating the Wi-Fi Calling feature on my device?
If you have trouble activating the Wi-Fi Calling feature, visit Apple's support page or or contact us using any of the options set out at http://www.rogers.com/business/smallbusiness/support/contactus/.
WELCOME TO WI-FI CALLING SERVICE ("WI-FI CALLING"). THESE TERMS AND CONDITIONS
("TERMS") CONTAIN IMPORTANT INFORMATION ABOUT WI-FI CALLING, INCLUDING
IMPORTANT 9-1-1 LIMITATIONS, DETAILS ABOUT POSSIBLE SERVICE CHARGES AND IMPACTS
TO YOUR EXISTING WIRELESS SERVICE FEATURES, WHICH APPLY TO YOUR ORGANIZATION
AND YOUR EMPLOYEES AND PERSONNEL WITH ACCESS TO WI-FI CALLING ("YOU" or
"YOUR"). PLEASE READ CAREFULLY. PROVISION OF WI-FI CALLING IS CONDITIONAL ON
YOUR CONTINUED COMPLIANCE WITH THESE TERMS. BY USING WI-FI CALLING OR MAKING IT
AVAILABLE TO YOUR EMPLOYEES AND PERSONNEL, YOU CONFIRM THAT YOU HAVE
AUTHORITY TO ACCEPT THESE TERMS ON BEHLAF OF YOUR ORGANIZATION AND YOU
ACKNOWLEDGE AND AGREE TO THESE TERMS.
When you accept these Terms and/or when you use Wi-Fi Calling, you agree that these Terms will
govern your use of Wi-Fi Calling and that these Terms, together with the Rogers Business Acceptable
Use Policy (available at www.rogers.com/terms), supplement, are incorporated into, and form part of our
services agreement with you. Unless otherwise defined herein, capitalized terms have the meaning given
to them in your services agreement with Rogers. You hereby confirm that you understand and agree to
these Terms for all users given access to Wi-Fi Calling, as outlined below. You agree to cause all
subscribers who use Wi-Fi Calling to observe and comply with these Terms.
1.1 Wi-Fi Calling provides you with the flexibility of managing calls and messaging associated with your
eligible Rogers wireless phone ("Wireless Device") by allowing you to make and receive voice calls
and send and receive SMS and MMS messages on your Wireless Device over a Wi-Fi connection to
the internet. The Wi-Fi Calling feature in your Wireless Device settings must be turned on to activate
and use Wi-Fi Calling. The status bar will display "WiFi Rogers" when Wi-Fi Calling is ready to be
used. Wi-Fi Calling is intended for use with a single account only, based on a total of 44,640
minutes available in a 31-day month for such account.
- Eligibility and Usage Requirements:
2.1 You must be subscribed to eligible Wireless Device postpaid voice (or postpaid voice and data)
service with Rogers, have the Wi-Fi Calling feature enabled on your Wireless Device, and have
administrative rights on your Wireless Device.
2.2 You must have access to the internet over a Wi-Fi connection in order to use Wi-Fi Calling. Certain
Wi-Fi connections may block ports which may prevent you from using Wi-Fi Calling. Minimum
download and upload speeds are necessary to support voice calls using Wi-Fi Calling. While using
Wi-Fi calling, you will use internet data on the Wi-Fi connection. As such, internet service charges,
data charges and overage rates (if applicable) apply in accordance with your Rogers or third party
internet service and/or data package. When tethering, wireless data will be consumed on the device
you are tethering from while using Wi-Fi Calling. If you are using a third party internet service
provider, you acknowledge that any issues with your internet or data service are not the
responsibility of Rogers, Rogers shall not be held responsible for any service availability or reliability
issues, and it is your responsibility to resolve any such issues with your internet service provider
and/or mobile carrier, as applicable.
- Service Charges:
NOTWITHSTANDING ANY OTHER PROVISION IN THESE TERMS, WHEN USING YOUR WIRELESS
DEVICE, ALL STANDARD WIRELESS USAGE (INCLUDING BUT NOT LIMITED TO AIRTIME, DATA,
LONG DISTANCE, ROAMING AND PAY-PER-USE CHARGES) WILL BE CHARGED AS PER YOUR
WIRELESS PLAN AND CURRENT PAY-PER-USE WIRELESS RATES, AS APPLICABLE. IN
ADDITION, WHEN USING WI-FI CALLING, YOU WILL REQUIRE INTERNET ACCESS AND WI-FI
ACCESS; INTERNET SERVICE CHARGES/ROAMING CHARGES AND OVERAGE RATES (IF
APPLICABLE) APPLY IN ACCORDANCE WITH YOUR ROGERS OR THIRD PARTY INTERNET
SERVICE PACKAGE AND/OR DATA PACKAGE. WHEN USING WI-FI CALLING, SERVICE RATES
APPLY FOR CALLING AND MESSAGING AS FOLLOWS:
3.1 All incoming calls, SMS and MMS messages received over Wi-Fi Calling while in Canada will be
deducted from your airtime and messaging buckets included in your wireless plan. All outgoing calls,
SMS and MMS messages sent over Wi-Fi Calling while in Canada to a Canadian number will be
deducted from your airtime and messaging buckets included in your wireless plan. If you exceed
your plan's bucket, overage rates and/or current pay-per-use wireless rates apply. All outgoing calls,
SMS and MMS messages to non-Canadian numbers will be rated according to the rates outlined in
your wireless plan or current pay-per-use long distance wireless rates. Please note: You may incur
additional long distance charges and/or international SMS/MMS charges if your VPN, DNS or
Internet provider is set to a country outside Canada.
3.2 You may incur overage charges for the internet service being used inside or outside of the Rogers
network. You may further incur data and data roaming charges in respect of such services being
used to access Wi-Fi Calling (e.g. tethering), depending on your data and roaming plan or package
and whether or not you are using Wi-Fi to access Wi-Fi Calling.
3.3 When you join a network while outside of Canada, information about the country where the
network connection is made will be sent to Rogers for details like billing. While travelling
outside of Canada and using Wi-Fi Calling, the following will be deducted from your airtime and
messaging buckets included in your wireless plan: (1) all incoming calls, SMS and MMS messages
received from anywhere in the world; and (2) all outgoing calls, SMS and MMS messages made or
sent by you to a Canadian number.
3.4 While travelling outside of Canada and using Wi-Fi Calling, all outgoing calls, SMS and MMS
messages made or sent to a non-Canadian number will be rated the same as if they had been made
on a mobile network. Roaming and/or long distance charges will vary depending on your roaming
solution (e.g. Travel Pack, roaming pay-per-use rates).
- Quality of Service:
4.1 Wi-Fi Calling is provided on a best commercial efforts basis, with no guarantee of quality of service
related to voice connectivity, on account of its reliance on the public internet and/or mobile cellular
data networks. The quality of the voice connectivity is dependent on the internet bandwidth speeds.
- Switching from Wi-Fi Calling to the Mobile Network:
5.1 When you move between Wi-Fi Calling and the mobile network, your call will drop. While in Canada,
your Wireless Device will automatically default to using the mobile network over Wi-Fi Calling where
both co-exist. However, while roaming, your Wireless Device will automatically default to use Wi-Fi
Calling over the mobile network where both services exist.
- Location Based Calls:
6.1 Certain types of calls that are location-based will not be accurate when using Wi-Fi Calling from
outside your Wireless Device's local calling area. The service will assume that you are making a call
from your Wireless Device's local calling area. As such, you will reach service centres and receive
information associated with your Wireless Device's local calling area. These calls include 311 (City
Services); 511 (Traffic Reporting); and 811 (Health Services).
- 9-1-1 LIMITATIONS:
PLEASE READ THE INFORMATION BELOW CAREFULLY. THE FOLLOWING PROVISIONS
DESCRIBE THE LIMITATIONS ON 9-1-1 CALLS USING WI-FI CALLING, AND THE DIFFERENCES
BETWEEN TRADITIONAL 9-1-1 EMERGENCY CALLS AND 9-1-1 EMERGENCY CALLS USING WI-FI
7.1 Service Limitations. There are important differences and unique limitations when dialing 9-1-1
using Wi-Fi Calling. By using Wi-Fi Calling, you acknowledge and agree to the information in this
section regarding the limitations of using Wi-Fi Calling for dialing 9-1-1. If you are not comfortable
with the limitations of Wi-Fi Calling's 9-1-1 service, we recommend that you not use Wi-Fi Calling, or
consider an alternate means for accessing traditional 9-1-1 emergency services. We recommend
you keep an alternative phone service handy to increase the reliability of your access to emergency
services during any service interruption. Wi-Fi Calling cannot support emergency calls made outside
of Canada. Please ensure you are connected to a mobile network when attempting to make an
emergency call outside of Canada so you can be connected to the nearest emergency services. You
agree to inform all people who use Wi-Fi Calling on your Wireless Device of the following limitations
7.1.1 Your 9-1-1 Emergency Address. When you first turn on Wi-Fi Calling on your Wireless
Device, you will be asked to provide the full address for your most likely location for your
Wireless Device (your "9-1-1 Emergency Address"). You are responsible for updating your
9-1-1 Emergency Address. When calling 9-1-1 you must immediately inform the 9-1-1
operator of your location (or the location of the emergency, if different) if you are able to do
so. You may only register one 9-1-1 Emergency Address and your 9-1-1 Emergency
Address must be a location in Canada. If you fail to comply with this requirement or we
suspect you have provided false, inaccurate or incomplete location information, we have the
right to restrict your current and/or future ability to access Wi-Fi Calling. Rogers will not,
however, disable your ability to place a 9-1-1 call during any such restriction.
7.1.2 Placing 9-1-1 Calls. When you dial 9-1-1 from your Wireless Device using the mobile
network (i.e., while not using Wi-Fi Calling), your call will route automatically to the proper
Public Safety Answering Point ("PSAP") based on the location you are calling from. If you
dial 9-1-1 while using Wi-Fi Calling, your call routes to a specialized emergency call centre
that will transfer your call to the correct PSAP by using the 9-1-1 Emergency Address you
specified or based on the location you have provided to the 9-1-1 operator. When dialing 9-
1-1 while using Wi-Fi Calling you must immediately inform the 9-1-1 operator of your
location (or the location of the emergency, if different). It is important that you do not hang
up unless directly told to do so, and if disconnected, you must immediately dial 9-1-1 again.
You should also be prepared to provide your call-back number to the 9-1-1 operator. If you
are using Wi-Fi Calling to dial 9-1-1 and the Wi-Fi connection is lost, your call to 9-1-1 will
drop and the specialized emergency call centre and/or PSAP will not have any method of
re-connecting with you. If this occurs you must dial 9-1-1 again.
7.1.3 Accuracy of 9-1-1 Information. You agree to provide true, accurate, current and complete
9-1-1 Emergency Address and other information to Rogers, and are responsible for
maintaining and updating the 9-1-1 Emergency Address information associated with your
Wireless Device. If you do not update your 9-1-1 Emergency Address and you do not
correctly identify the location of the emergency, 9-1-1 calls you make while using Wi-Fi
Calling will be routed based on your previously provided 9-1-1 Emergency Address and
therefore may be routed to the incorrect PSAP for the emergency location. If you are unable
to speak, the dispatcher may not be able to locate you if you have failed to update your 9-1-
1 Emergency Address. You may update your 9-1-1 Emergency Address in the settings
section of your Wireless Device. During certain periods, updates to your 9-1-1 Emergency
Address may not be reflected instantly (e.g., during IT maintenance periods). Please note
that when you register or update your 9-1-1 Emergency Address, it will be validated for
accuracy through a Canada Post and PSAP validation service. If the validation service is
not able to recognize the proposed 9-1-1 Emergency Address that you provided, you will be
provided with a recommendation for correction of the 9-1-1 Emergency Address. If you
choose to override the recommendation provided, please be aware that your 9-1-1
Emergency Address will be manually updated the next business day. Therefore, in the
event of an emergency, you may not have a 9-1-1 Emergency Address in the database until
the end of the next business day. It is strongly encouraged that you always have an
alternate means of accessing 9-1-1.
7.1.4 Connection Time and Technical Difficulties. For technical reasons there is a possibility
that your 9-1-1 call will produce a busy signal or will take longer to answer as compared to
traditional 9-1-1 calls. The 9-1-1 service will not function if the internet access point and
underlying Wi-Fi network is not configured correctly, does not have the bandwidth to carry a
call, or if the Wi-Fi Calling feature is not functioning for any reason, including but not limited
to, a power outage, Wi-Fi or broadband service outage or suspension, network or internet
congestion or disconnection, mobile network outage or disconnection of your service
because of billing issues or your breach of your services agreement with Rogers.
7.1.5 Features Not Available for 9-1-1 Wi-Fi Calling. Please note that the following features
will not be available for 9-1-1 Wi-Fi Calling: Call Transfer (you cannot transfer a 9-1-1 call or
transfer another call to 9-1-1); Conference Call (a 9-1-1 call cannot be included in a
conference call); and Call Forwarding (you cannot forward calls to 9-1-1). In addition, you
will not be able to put a 9-1-1 call on hold. T9-1-1 Service is not available for 9-1-1 Wi-Fi
Calling (you cannot communicate with 9-1-1 operators via text message for deaf, hard of
hearing or speech impaired users).
7.1.6 Limitation of Liability. Rogers and its service providers disclaim all responsibility for the
conduct of PSAPs, all other third parties involved in the provision of emergency response
services and any technical difficulties associated with the functioning of the 9-1-1 service.
Rogers and its service providers do not have any control over PSAPs and are therefore not
responsible for whether they answer 9-1-1 calls made using Wi-Fi Calling, how they answer
these calls, or how they handle these calls. Rogers and its service providers rely on third
parties to assist in the provision of 9-1-1 services, and disclaim any and all liability for acts
or omissions by third parties in the provision of 9-1-1 services. Neither Rogers nor its
service providers, officers or employees may be held liable for any claim, damage, or loss
(including, without limitation, legal fees) by, or on behalf of, you or any third-party user of Rogers' 9-1-1 dialing capability.