LTE stands for Long Term Evolution. It is the new international standard for next generation wireless networks, as defined by the International Telecommunications Union.

LTE enables lightning-fast HD video streaming, gaming, communications, transactions and other connected experiences through mobile Internet. LTE allows significantly more data to pass through a network at speeds of up to 150 Mbps¹ and it will become the foundation in a world defined by connected experiences.

For more information please visit iwantmylte.ca

View the Rogers wireless coverage map

From the drop-down menu below, you can check the wireless coverage of your destination country; also the cost of using voice, SMS and data from your wireless device.

Select a country or destination: Select a Country Afghanistan Aland Islands Albania Algeria Andorra Angola Anguilla Antigua & Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire Bosnia Herzegovina Botswana Brazil Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central Africa, Republic of Chad Chile China Colombia Comoros Congo, Democratic Republic of Congo, Peoples Republic of Cook Island Costa Rica Croatia Cruise Ships Cuba Curacao Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Estonia Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guyana French Polynesia Gabon Galapagos Islands (Isabela, Santa Cruz, San Cristobal) Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Iraq Ireland Isle of Man Israel Italy Ivory Coast Jamaica Japan Jersey Jordan Kazakhstan Kenya Korea, Republic of Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Martinique Mauritania Mauritius Mayotte Mexico Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Northern Mariana Islands (Saipan & Tinian) Norway Oman Pakistan Palestine Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Reunion Island Romania Russia Rwanda Saba Samoa San Marino Satellite Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovak Republic Slovenia South Africa Spain Sri Lanka St. Barthelemy St. Eustatius St. Kitts & Nevis St. Lucia St. Maarten St. Martin St. Pierre et Miquelon St. Vincent & the Grenadines Sudan Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks & Caicos Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam Virgin Islands (British) Virgin Islands (USA) Yemen Zambia Zimbabwe Zanzibar

For cruise/ferries travel select Offshore in chart for rates

Unconditional - All calls will be forwarded immediately - every time

If Busy - calls will be forwarded if your line is busy

If No Reply (No Answer) - calls will be forwarded if there is no answer

If Not Reachable - calls will be forwarded if your device is switched off or not in a serviceable area

Please visit our wireless plans section to learn more about our value packs, data add-ons and travel pack for your business needs.

Other options may be available to business/corporate accounts. Please call our Business Sales Specialist to discuss other options.

Depending on your business needs, the BIS is the core service that is available with all BlackBerry® Plans including BES plans. While the BES is more suited to organizations that operate their own in-house email server (Microsoft Exchange, Lotus Domino, or Novell GroupWise).

Please contact our Live Agent Team on 1-866-727-2141 for assistance.

• Wireless numbers can be transferred between Rogers accounts without any additional fees.
• If a number is to be transferred to an existing personal account, a review of the provided account will be required to determine potential impacts and eligibility to best suit the user's needs.
• If a number is to be transferred to a new personal account, an account can be set-up at the point of contact. Two pieces of ID and an authorization for a credit evaluation will be required.
• Porting out activity to another carrier is not a Transfer of Responsibility and is considered cancellation of services. A cancellation fee may apply.

• The authorized Administrator from the existing account needs to contact our Live Agent Team at 1-866-727-2141 and provide authorization for the transfer.
• Secondly, the person accepting the transfer from the new account needs to contact our Live Agent Team at 1-866-727-2141.
• Once the number is transferred, the financial responsibility and any contractual agreement will be transferred to the new account.

• To start the process, the account holder of the personal account will need to contact Customer Service at Live Agent Team at 1-866-727-2141 to provide authorization for the transfer.
• Once the above step is completed, the authorized Administrator from the business/corporate account needs to contact Live Agent to finalize the transfer.
• Once the number is successfully transferred, the financial responsibility and any contractual agreement will be the responsibility of the business/corporate account.

To transfer balances between accounts, please contact our Live Agent Team at 1-866-727-2141 for assistance.

To speak with a Live Agent:
1-866-727-2141
Mon-Fri 8 am - 8 pm (local time)

For Technical Support for wireless devices:
BlackBerry® devices & smartphones - 1-866-931-3282
iPhone/iPad- 1-888-764-3771
24 hours a day, 7 days a week

If you have the BlackBerry® or Android? Visual Voicemail Plus application, you must go into Settings in the Visual Voicemail Plus application and click Deactivate before switching phones. If you do not deactivate before switching phones you will not receive new voicemail notifications on the other phone.

When switching from Voicemail to Visual Voicemail Plus, voicemail services messages in your inbox will be retained. When switching from Visual Voicemail Plus to voicemail, only messages in your inbox will be retained (saved and deleted messages will be deleted).

Visual Voicemail will not work if you have one of the following services:

• Basic/Enhanced Voicemail, Voicemail to Text (as already includes these services) and Visual Voicemail for iPhone.
• Rogers Business Phone.
• Duo Voicemail feature for Rogers Home Phone customers.
• Second Line Voicemail service on secondary line.
• If you have a Block on your account for incoming SMS/MMS, Visual Voicemail services will still work and no account modifications needed.
• If you have a Block on your account for outgoing SMS or data, Visual Voicemail Plus services will not work and the Block will need to be removed. If you have a data Block you can still accessing your voicemail by pressing and holding 1 on your device.
• The Visual Voicemail Plus application for BlackBerry®/Android? will not work over Wi-Fi.

English and French for text transcription. All languages are supported for the audio file.

Not at this time.

Yes, assuming you did not delete the voice message from the voicemail service.  The messages you listened to will be marked as Saved on your phone. If you deleted the message after listening to it via the traditional voice mail dial-in, you may not receive notification.

Not at this time. Symbian, Windows Mobile and other smartphones can use the Visual Voicemail Plus for mobile phones via picture/video (MMS) messages.

No. The application will only work via the wireless data network.

No. They will be zero-rated and not count against your data plan. You will incur data usage while you are roaming

No, not while in Canada. A data roaming plan, Data Day Pass or pay-per-use data plan are required when roaming outside Canada.

Although both applications can be installed using a PC, both the Android? and BlackBerry® applications can be downloaded directly on a compatible device that has an active data plan.

Yes and your voicemail messages will still be collected via traditional means. Once the application is re-initialized, pending messages will be synched with the application and delivered.

No. If the MMS inbox is full messages will not be delivered. The original voicemail messages will still be available by pressing and holding 1. You will need to delete messages off your phone to free up space.

No. When the device returns from roaming and registers on the Rogers network a full synch is established with the server.

No. The application stores the registered telephone number and password on the phone and uses it to automatically authenticate

You can change it in the application itself (under the Settings menu) or press and hold 1 and use the traditional voicemail service user interface.

The messages contained in the Deleted folder can be opened like all other messages until the phone resets. Items you have chosen to permanently delete will be gone for good.

To reset all application parameters and delete all deleted/saved voicemails, press the hard key menu button on your device. Tap the Settings button from the pop-up menu on the bottom of your screen and then select Factory Reset. If you are sure that you want to perform a factory reset, proceed by tapping Factory Reset once. To make sure that you didn’t select Factory Reset unintentionally, you are asked once again to confirm the desired Factory Reset. Tapping Factory Reset resets all application parameters and deletes Saved/Deleted voicemails.  Messages in your Inbox will be restored when the application restarts.

MMS messages are retained for 10 days. You must open messages within 10 days or you will not be able to access them. Once opened, MMS/app messages may be retained on mobile device until deleted.

Please see the Visual Voicemail Plus and Traditional Voicemail Service Synchronization Chart for more information.

Yes. Note: if using Visual Voicemail Plus via MMS and you delete a message on your phone, it will not delete on your voicemail mailbox service.Please see theVisual Voicemail Plus and Traditional Voicemail Service Synchronization Chart for more information.

No.

Download the form on rogers.com/downloads, fill it out completely, and either fax it to the number on the form or email it to the representative you spoke with.

Your domain will be deleted 30 days from the date we receive your completed request form.

Download the form on rogers.com/downloads, fill it out completely, and either fax it to the number on the form or email it to the representative you spoke with.

Once we receive your form, the change will be completed within 48 hours.