Rogers Business Edge™

You should never miss an important business call or message. With these easy instructions for your BlackBerry^®, you don't have to.

To set up your voicemail:

• Turn your phone off and then on
• Hold down the "1" key
• Follow the prompts to set up your personal password and record your greeting

To check voicemail messages:
From your wireless phone:

• Press and hold down the "1" key
• Follow the prompts to listen to your messages

From a landline phone:

• Dial your own wireless phone number and press # when you hear the greeting
• Enter your password to listen to your messages

Here are a few shortcuts and codes you can use when checking your messages:

Rewind to beginning of message
Rewinds 10 seconds
Fast-forwards to end of message
Fast-forwards 10 seconds
Goes back one message
Dials caller's phone number (available with Enhanced Voicemail)
Turns password skip on (available with Enhanced Voicemail)

Follow these steps to find your Electronic Serial Number (ESN) or Personal Identification Number (PIN):

1. On the Home screen, click the Options icon
2. On the Device Options screen, click Status
3. On the Status screen, scroll to ESN or PIN to find your number

1. Login to rogers.com/onlinemanager and click the Forwarding tab
2. Click Configure on the Forward All My Calls option
3. Select where you want to forward your calls from the three available options
4. Click Next and then Confirm to save your changes

• Before you make the upgrade, open your Address Book on your older device and highlight a contact
• Select Options and you'll see Copy To SIM - you may be asked if you would like to copy all (or multiple) contacts
• You may see a small icon beside a contact name to confirm the info is stored on the SIM card
• Install your SIM in your new device and go to Contacts or Address Book from the main menu
• Select Option and select Copy (Or Import) SIM Contacts

Your BlackBerry^®'s push email feature automatically sends emails to you as they arrive. You can sync to your company's BlackBerry^® Enterprise Server, access up to 10 email accounts and more.

From your BlackBerry^® device
Go to Email Settings in the Setup folder and follow the instructions

OPTION 1 - Add an Email Account:

• Enter an existing email address and password (i.e. Gmail, Yahoo!)
• Click Next - you will receive a confirmation message
• Click Ok

OPTION 2 - Create a BlackBerry^® Email Address:

• Click Create A BlackBerry^® Email Address
  (i.e. yourname@rogers.blackberry.net)
• Enter a Username & Password, plus a secret question and answer (if it is available, a message will be sent to your BlackBerry^® device letting you know the account was successfully created)
• Click Next then click Logout

How To Send an Email

• Click the Messages icon on the Home screen
• Click the Menu button and then Compose Email
• Enter recipient and type your message
• When you're done, press the Menu button, then Send

To switch your email from one BlackBerry^® to another, simply follow these steps:

• Turn off your new BlackBerry^® and remove the battery
• Remove the SIM card from your old BlackBerry^® and put it in the new one
• Replace the battery and turn the power back on
• Select Email Settings icon (located on the main screen or in the Setup folder)
• Login using your username and password (if you initially set up your BlackBerry^® email using your phone and did not register through the website at rogers.blackberry.com, you will be automatically logged into your account, where you can switch devices)
• If you forgot your username or password, click Forgot Password and you can have it sent to your old phone (you'll need to put your SIM card back into your old phone to receive the message)
• If you forgot your username, you need to contact Rogers to retrieve it
• When asked if you want to switch your account from your old PIN to the new one, click Yes then Ok
• If you are prompted to provide the password for each email address you have directed to your BlackBerry^®, enter the password and select OK
• After each account has been validated, select Ok
• A message will be sent to your new phone indicating that the switch was successful (Note: it may take up to 20 minutes for new messages to start coming to your new phone)

Here are some key shortcuts you can use when checking your email:
Jumps to the next date in your email list
Jumps to the previous date in your email list
Jumps back to the top of your message list
Jumps to the next unopened message
Replies to sender of email message
Forwards the email to someone else

Plus, use these tips to save even more time:
Bulk Delete - Press Menu and choose Delete Prior
Speed Dial - Hold down Letter button to assign a speed dial key for someone in your contact list

• Select Internet from your phone's main menu
• Use the Home area as your gateway to the internet - search, access news headlines, and get one-click access to popular sites
• To purchase content and apps for your phone, select the Shop link at the top of your Home page
• To securely access and manage your wireless account info 24 hours a day, select the My Account link on your home page. It's a quick and easy way to manage your account

Rogers Mobile Internet Portal Categories:

Home

• Yahoo! oneSearch
• News, Sports & More
• One-click access to Facebook, Google Yahoo!, Windows Live, etc.

Shop

• Music & ringtones
• Games & apps
• Graphics & themes
• TV/Video

My Account

• View and manage wireless services
• Friends/MY5
• Content/App recommendations

Tips

• Launching the mobile internet and visiting the Home, Shop and My Account sections are FREE on your wireless device
• It's FREE to browse for content (like ringtones, graphics, games and more in the Rogers Mobile Internet Portal) - pay only if you buy and download

How to chat live with other BlackBerry^® users

• BlackBerry^® Messenger should already be installed on your smartphone (if it's not, you can download it for free at blackberry.com/messenger)
• To start a conversation, select Instant Messaging > Blackberry Messenger (or your 8900 or Bold) or the Blackberry Messenger icon on the main screen
• Select A Contact to chat with
• To add a contact, press the Menu button and select Add A Contact
• Type in an email address or PIN (you can find your PIN in Options > Status > PIN) and you're ready to chat

How to sync the calendar on your BlackBerry^®

• To install the BlackBerry^® Desktop Manager (Windows users only), run the CD that came with your BlackBerry^® device
• Connect with your PC via the USB cable and run the program
• Click the Synchronize tab and select the Synchronize Automatically option
• Click Synchronization then Synchronize
• Choose Calendar, then select your calendar program (such as Microsoft Outlook)
• Click Two Way Sync, then Next

Now, when your BlackBerry^® device is connected to your PC, your calendar appointments will automatically be synched in both.

You may have questions when you read your Rogers bill for the first time. Below are some helpful answers.

Q: Why are there partial and regular charges on my bill?
A: Partial charges appear when you activate a new account or service mid-way through a billing period. Regular charges reflect fees for each full month of service, billed in advance.

Q: When is my bill due?
A: Your bill is due by the "Required Payment Date" noted at the top of each invoice page.

Q: How can I pay my bill?
A: For greater convenience, sign up for both online billing and pre-authorized bill payments. Or, mail in a cheque, make a payment at a bank or visit a Rogers store near you.

For a more detailed overview of your Rogers bill, see the First Bill Explainer

Download our Quick Guide to Understanding your Bill — it'll help make your bill clear and easy to comprehend.

Download now

Here's some information about where and why long distance and roaming appear on your bill.

Long distance charges include:

• Calls made to numbers outside your local calling area
• Calls made or received while you're outside your local calling area

Roaming charges apply to:

• Calls made outside Canada that are no longer in the Rogers network
• Calling, text messaging, picture/video messaging and data usage (such as email, IM or mobile browsing) outside of Canada will result in roaming charges

Did you know?

• Rogers helps you stay connected in more than 210 destinations around the world
• Unlike long distance calling, there's no additional charge for using data outside your local calling area while in Canada
• If you answer a call or pick up your voicemail while in another country, you will be charged roaming rates
• You can save money while you're travelling by making sure Rogers has voice and/or data coverage in the country you're travelling to
• Be prepared for your travels by checking rates in other countries