Rogers Business Edge™

To set up your voicemail:

• Turn your phone off and then on
• Hold down the "1" key
• Follow the prompts to set up your personal password and record your greeting

To check voicemail messages:
From your wireless phone:

• Press and hold down the "1" key
• Follow the prompts to listen to your messages

From a landline phone:

• Dial your own wireless phone number and press # when you hear the greeting
• Enter your password to listen to your messages

Here are a few short keys and codes you can use when checking your messages:

Rewind to beginning of message
Rewinds 10 seconds
Fast-forwards to end of message
Fast-forwards 10 seconds
Goes back one message
Dials caller's phone number (available with Enhanced Voicemail)
Turns password skip on (available with Enhanced Voicemail)

How to Transfer Contacts to Another Device

Upgrading your wireless device? Copy your existing contacts to your new wireless device via your SIM card.

• Before you make the upgrade, open your Address Book on your older device and highlight a contact
• Select Options and you'll see Copy To SIM - you may be asked if you would like to copy all (or multiple) contacts
• You may see a small icon beside a contact name to confirm the info is stored on the SIM card
• Install your SIM in your new device and go to Contacts or ADDRESS BOOK from the main menu
• Select Option and select Copy (Or Import) SIM Contacts

How to Install the SIM Card

A SIM card (Subscriber Identity Module), is a small white microchip that contains your account information (your phone number, contacts, etc.) and gives your device access to the Rogers Wireless network.

• Most SIM cards are installed behind or beside the battery on your wireless device (when in doubt, check your device's user manual)
• Make sure your device is turned OFF before removing the back cover and battery
• Insert the SIM card into its slot - it might be easy to mistake your device's memory card slot (for songs or photos) for a SIM card slot, but you'll see they're not quite the same shape
• Replace the battery and back cover and power ON your wireless device and you'll be connected to the Rogers Wireless network

REMINDER: Charge your wireless device fully before inserting the SIM card.

How to set up email:
Receive and send email messages on the go from your Windows Live Mail, Rogers Yahoo! Mail (@rogers.com) or Yahoo! Mail accounts. To get started, first check your wireless device to see if MobileMail is already loaded by looking in either the Main Menu or Messaging folder.

If MobileMail is already loaded:

• Select your email provider from the Providers screen - you can select MSN Hotmail, Yahoo! Mail, or Rogers Yahoo! Mail (@rogers.com)
• Accept the terms and conditions to continue
• On the Log In screen that appears, enter your existing user ID and password to view your Inbox - if you do not have an account go online from a PC to the MSN and/or Yahoo! Web sites to create one

If MobileMail is not yet loaded:

• Text EMAIL to 4743 and then follow the instructions to download the application to your wireless device for free

How to send:

• Once signed in, select Options, then Compose New
• Enter recipient's email address, a subject, then type your email message
• Select Options again and choose Send

How to send a text message

• From main screen, select Messages
• Click the Menu button and choose Compose SMS Text
• Choose name from the address book or choose Use Once and enter a wireless number
• Type message (up to 160 characters) and press Send

• Select Internet from your phone's main menu
• Use the Home area as your gateway to the Internet - search, access news headlines, and get one-click access to popular sites
• To purchase content and apps for your phone, select the Shop link at the top of your Home page
• To securely access and manage your wireless account info 24 hours a day, select the My Account link on your home page. It's a quick and easy way to manage your account

Rogers Mobile Internet Portal Categories:

Home

• Yahoo! oneSearch
• News, Sports & More
• One-click access to Facebook, Google Yahoo!, Windows Live, etc.

Shop

• Music & ringtones
• Games & apps
• Graphics & themes
• TV/Video

My Account

• View and manage wireless services
• Friends/MY5
• Content/App recommendations

Tips

• Launching the mobile Internet and visiting the Home, Shop and
  My Account sections are FREE on your wireless device
• It's FREE to browse for content (like ringtones, graphics, games and more in the Rogers Mobile Internet Portal) - pay only if you buy and download

You may have questions when you read your Rogers bill for the first time. Below are some helpful answers.

Q: Why are there partial and regular charges on my bill?
A: Partial charges appear when you activate a new account or service mid-way through a billing period. Regular charges reflect fees for each full month of service, billed in advance.

Q: When is my bill due?
A: Your bill is due by the "Required Payment Date" noted at the top of each invoice page.

Q: How can I pay my bill?
A: For greater convenience, sign up for both online billing and pre-authorized bill payments. Or, mail in a cheque, make a payment at a bank or visit a Rogers store near you.

For a more detailed overview of your Rogers bill, see the First Bill Explainer

Download our Quick Guide to Understanding your Bill — it'll help make your bill clear and easy to comprehend.

Download now

Here's some information about where and why long distance and roaming appear on your bill.

Long distance charges include:

• Calls made to numbers outside your local calling area
• Calls made or received while you're outside your local calling area

Roaming charges apply to:

• Calls made outside Canada that are no longer in the Rogers network
• Calling, text messaging, picture/video messaging and data usage (such as email, IM or mobile browsing) outside of Canada will result in roaming charges

Did you know?

• Rogers helps you stay connected in more than 210 destinations around the world
• Unlike long distance calling, there's no additional charge for using data outside your local calling area while in Canada
• If you answer a call or pick up your voicemail while in another country, you will be charged roaming rates
• You can save money while you're travelling by making sure Rogers has voice and/or data coverage in the country you're travelling to
• Be prepared for your travels by checking rates in other countries