What you need to set up an Apple Watch with Rogers

What is required to set up a smartwatch plan for the Apple Watch on the Rogers LTE Network?

An Apple Watch Series 3 watch or newer (GPS + Cellular models), paired with a compatible iPhone via Bluetooth.
A Rogers consumer postpaid wireless account with an eligible Rogers plan. The following Rogers plans are not eligible:
- Small business plans and Share Everything for business plans.
- Consumer plans with the My5/My10 feature.
An iPhone SE, 6, 6Plus, 6s, 6s Plus, 7, 7 Plus, 8, 8 Plus, X or newer.
An iPhone that is operating on iOS 12 or newer and is updated to the latest carrier settings.
A MyRogers profile associated with the primary iPhone number.

Please also note that the WhoCalled feature is not compatible with smartwatch plans and will be disabled on the linked smartphone line.

If you have a Series 3 Apple Watch, you will need to upgrade the software on your watch to watchOS 5 and upgrade the software on your iPhone to iOS 12.

Series 4 watches come with watchOS 5 installed automatically for use with iOS 12.

How do I add an Apple Watch to my mobile plan?

Learn how to add your Apple Watch to your Rogers Infinite_TM plan and Share Everything_TM plan or get a new plan. (Ensure your Apple Watch is paired to your iPhone via Bluetooth before you start.)

Follow these steps to get a data/cellular plan for your Apple Watch

Open the Watch app on your iPhone, tap Cellular and then tap Set Up Cellular to get started.
Sign in with the MyRogers account that your iPhone is on.
Add your smartwatch to your Rogers Infinite_TM plan, Share Everything_TMplan or get a new plan for your smartwatch.
Review your smartwatch plan and tap Continue.
Review and agree to the terms and conditions.
Add a 9-1-1 emergency address.
Enter the street number in the 1st address line and the street name in the 2nd address line.
Review and submit your order.
Congratulations, your smartwatch is now connected to the Rogers network.

Do I get a new mobile number for my Apple watch with a smartwatch plan?

With smartwatch plans, your existing iPhone number is extended to your Apple Watch so you can receive calls and text messages the same way you do on your iPhone. As part of the activation process, you will receive a 10-digit smartwatch number for your Apple Watch. You can find this number on your bill and on your Wireless Service Agreement. It will be used only for billing purposes, and associated data usage for your watch will appear on your bill under this number.

Can I connect my Apple Watch GPS + Cellular to the Rogers network with a non-Rogers iPhone?

No, both devices must be activated on the Rogers network.

How do I manually pair my Apple Watch to my iPhone?

Press and hold the side button on your Apple Watch until the Apple logo shows up.
Tap the Watch app icon on your iPhone.
Tap Start Pairing on the iPhone. Your Apple Watch should show an animation when you do this.
Tap Pair Apple Watch Manually on your iPhone.
Tap the Info icon on your Watch.
Your Watch will display a five-digit code. Verify or enter that code on your iPhone.
Your iPhone will then display a six-digit code. Verify or enter that code on your Watch.
Tap Set Up Apple Watch once you have confirmed that manual pairing has been successful, and then follow the remaining instructions on your screen as usual.

What other SIM-enabled accessories can I use with smartwatch plans?

Currently, only Apple Watch GPS + Cellular is compatible with smartwatch plans.

How many smartwatches can I use with my smartphone?

You can share your Rogers smartphone number with one Apple Watch at a time.

Where can I use my smartwatch plan?

The Apple Watch’s cellular features work in any region in Canada covered by the Rogers LTE network.

Will my smartwatch roam outside of Canada?

No, you currently cannot roam with your Apple Watch over cellular. You can continue to use your smartwatch with Bluetooth while travelling to make and receive calls, and to send and receive text messages.

Do my devices need to be close to each other for my smartwatch plan to work?

You need to keep your Apple Watch and your iPhone close to each other when pairing them for the first time. After that, you can use your Apple Watch even if your iPhone is in a different location or turned off. However, to receive SMS, MMS, or push notifications from third-party apps on your Apple Watch with cellular data, your paired iPhone must be powered on and connected to Wi-Fi or a cellular network.

Where does my data usage for my Apple Watch show up on my bill?

As part of the activation process, you will receive a 10-digit smartwatch number for your Apple Watch. You can find this number on your bill and on your Wireless Service Agreement. It will be used only for billing purposes, and associated data usage for your watch will appear on your bill under this number.

I have upgraded my Apple Watch. How can I move my smartwatch plan from my existing Apple Watch to the new one?

1. Unlink your existing Apple Watch by following these instructions.
2. Pair your iPhone to your new Apple Watch using Bluetooth.
3. Link your existing smartwatch plan to your new Apple Watch by following these instructions.

What does the “Remove Rogers Plan” button inside the Watch app do?

This erases the information stored on your eSIM card and removes the Rogers network settings from your Apple Watch. However, this does not unlink the smartwatch plan with your iPhone. It also does not make any changes to your smartwatch plan so you will continue to be billed. If you would like to cancel your smartwatch plan, please contact us at rogers.com/contactus.