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Mobile-first means future-ready Welcome to the new world of unified communications and collaboration

Published January 31, 2017

Story Highlights

Mobile communications have turned the employee workplace from a single space to any place. Research shows that traditional fixed workspaces are being utilized less than 50% of the time, and 70% of today’s employees work remotely at least occasionally.1

Workers increasingly need to answer email, share documents and make phone calls at any time and from anywhere. In many cases, they’re using familiar personal devices to access company data and connect with their co-workers. More than a third (34%) of Canadian businesses say that they support a BYOD (Bring Your Own Device) model.2

34% of Canadian businesses say that they support a BYOD (Bring Your Own Device) model.2

There’s no slowing the momentum of the need for mobility throughout business, but for IT workers, helping their organizations be more nimble through mobility can create major challenges. The integration of wireless devices with existing wireline telephony can be a daunting undertaking. Ensuring connectivity, managing compatibility and maintaining security definitely adds to the workload of IT, introduces complexity to communications management and support, and often drives the need for extra resources and new technology.

The positive impact that can result, however, is undeniable. Introducing mobile-first communications across a business enterprise has the potential to enhance collaboration and drive productivity in major ways.

Story Highlights

Unifying a scattered infrastructure

Outdated communications infrastructure with limited functionality and end-of-life PBX systems represent hardware that can be costly to upgrade and even more difficult to manage. Adopting unified communications and collaboration (UCC) within these environments might typically mean adding new collaborative apps and services – things like desktop and file sharing, videoconferencing, etc. – to existing IP telephony and call management systems and services.

However, the resulting experience for users can be frustrating. Deploying these new apps and workarounds for video, voice and instant messaging can lead to erratic function and inconsistent service performance across mobile and desktop devices.

IT and communications market researcher IDC agrees:

“Many firms still struggle with how to mobilize in a way that is coordinated, secure, scalable, efficient and user-friendly, and that addresses an often extraordinarily diverse set of management scenarios and hybrid networks.”3

Next-generation UCC offers true mobility

Cloud-based UCC offerings were among the first to emerge as a solution to the complex management challenges and limited mobile support function of traditional UCC. Now, Rogers UnisonTM has leapfrogged first-generation UCC to offer a modern and truly mobile business communications solution — one that provides a consistent user experience across fixed desk phones, smartphones and soft phones.

Rogers Unison offers simplicity. There’s no need to install additional apps on every individual phone in order to make or accept mobile calls. Every call happens natively across a single mobile network.

For users, the experience is seamless. Rogers Unison is compatible with Bluetooth technology, allowing on-the-go workers to conduct calls without having to use a proxy application on their phone. They can even switch devices without dropping the call in progress.

Rogers Unison is simple to set up and install and can be easily added to a qualified Rogers wireless plan. For your organization, that means a simple migration from an existing telephony system to a cloud-based UCC solution that gives employees the same seamless sharing, communication and collaboration capabilities they’re accustomed to using on their personal devices.

To find out how Rogers Unison is built for true mobility, contact a Rogers Account Representative at 1-866-770-0119 or visit rogers.com/unison.

1 Harris-Decima; IDC; Rogers; Millennial Branding; financial Post; Millennial (1982-1986); Stone-Olafson 2015

2 IDC 2015 Business Telecom Survey

3 IDC Tech Spotlight, “Cloud-based Wireless Integration Promises to Eliminate Traditional Unified Communications Challenges,” July 2016

Rogers Unison service is subject to certain important 9-1-1 emergency callback limitations. Standard wireless usage (including but not limited to airtime, long distance, roaming and pay-per-use services) charges apply accordingly. Visit Rogers.com/terms for full Terms and Conditions.

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