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Contact UsI would like to speak to someone about:Book a Free Rogers Check-Inhttp://am.rogers-esa.com/Setting up <strong>new service(s)</strong>Connect with a small business <strong>sales rep</strong> to help me:<ul> <li>Discuss my business needs</li> <li>Set up new products and services</li> <li>Add new products or services to my existing account</li> </ul>Find HelpSupport for my <strong>existing service(s)</strong>Find a <strong>Small Business Specialist</strong> to help me:<ul> <li>Solve billing and account problems</li> <li>Upgrade or make changes to my existing account</li> <li>Fix my technical issues</li> </ul>Find SupportGet in Touch With a Small Business Sales RepresentativeCallWireless and Mobile Internet Sales1-866-306-2333<strong>Mon–Fri:</strong> 8 am–8 pm ETBusiness Internet, Phone and TV Sales1-888-873-1488<strong>Mon–Fri:</strong> 8 am–8 pm ETChat With a Sales Rep3021938493084539315<strong>Mon–Fri:</strong> 8 am–8 pm ETFind a Storehttps://go.pardot.com/l/23122/2016-01-22/3k9c22?Origin_Page=http%3A%2F%2Fwww.rogers.com%2Fsmall-business%2Fcontact-us&Redirect_Url=http%3A%2F%2Fwww.rogers.com%2Fsmall-business%2Fsupport%2Fthank-youContact Us TodaySend Us Your Question<p>Tell us about what you need help with and a Small Business Specialist will contact you within two (2) business days.</p> <p>We&rsquo;re committed to protecting your privacy and keeping your information confidential at all times.</p>Send Us Your QuestionSpeak With a Small Business Specialist1-866-727-2141<strong>Mon–Fri:</strong> 8 am–8 pm ET<strong>Sat–Sun:</strong> 9 am–5 pm ETChat With a Small Business SpecialistSee Chat HoursChat with an Small Business SpecialistWireless Billing and Account Support3643993124262762600<ul> <li>Add-on Purchases</li> <li>Billing and Accounts</li> <li>Device Upgrades</li> <li>Business Self-Serve Support</li> <li>Payments</li> </ul><strong>Mon–Fri:</strong> 8 am–8 pm Local time<strong>Sat–Sun:</strong> 9 am–5 pm Local timeWireless Technical Support912966518792426865<ul> <li>Technical Support</li> <li>Phone Setup</li> </ul><strong>Mon–Fri:</strong> 8 am–8 pm Local tim<strong>Sat–Sun:</strong> 9 am–5 pm Local timeBusiness Internet, Phone and TV Billing and Account Support6615796866456715886<ul> <li>Billing and Accounts</li> <li>Service Changes</li> </ul><strong>Mon–Fri:</strong> 9 am–5 pm Local time<strong>Sat–Sun:</strong> ClosedBusiness Internet and Phone Technical Support1711096922069101726<ul> <li>Technical Support</li> </ul><strong>Mon–Fri:</strong> 9 am–5 pm Local time<strong>Sat–Sun:</strong> ClosedOutside of Canada?1-514-734-7699More Support OptionsRogers Check-In for Small Business<p>A Rogers Check-In allows you to review your account with a Small Business Specialist to make sure you&rsquo;re using the right services for your company's needs.</p>Book a Free Rogers Check-Inhttp://am.rogers-esa.com/Visit Our Online Supporthttp://www.rogers.com/business/smallbusiness/support/faqs/Find a Storehttp://www.rogers.com/business/on/en/smallbusiness/support/storelocator//cms/rogers-smb-new/page-specific/contactus/images/img-check-in.jpgMore Support OptionsSend Us FeedbackShare a ConcernGive a ComplimentContact the Ombudsman<h3>Customer Feedback</h3> <p>Rogers is the only telecommunications carrier in North America to have an Ombudsman to provide an independent review of customers' problems. Our goal is to make it easier for our customers to do business with Rogers.</p> <p><strong>What is the Office of the Ombudsman?</strong></p> <p>The Office of the Ombudsman provides an impartial review of unresolved complaints. The Office of the Ombudsman is not an advocate for either Rogers or its customers. Our Ombudsman investigates both sides of an issue and assists the parties in reaching a fair and reasonable resolution.</p> <p>Recommendations are non-binding and parties are free to pursue other avenues if an agreement is not reached.</p> <p>Customer complaints are a vital source of feedback. Based on customer feedback, the Ombudsman may make recommendations to improve operations or products and services.</p> <p><a title="Office of the Ombudsman's Annual Report" href="https://www.rogers.com/cmsbusiness/page-specific/contactus/content/Office-of-the-Ombudsman-2012-Report.pdf" target="_blank">Download Office of the Ombudsman's Annual Report (PDF)</a></p> <p><strong>Who is the Ombudsman?</strong></p> <p>Kim Walker, Rogers Ombudsman</p> <p><strong>How do I file a complaint to the Office of the Ombudsman?</strong></p> <p>The Office of the Ombudsman will only review disputes that have been through our Business Care team, management office, and Office of the President for Business.</p> <p>To submit your complaint to the Ombudsman's Office, please do so in writing. Outline exactly what happened, including the relevant dates, the names of any employees involved, and any copies of relevant documents. It would also be helpful if you told us what you would like us to do for you.</p> <p>All correspondence with our office will be kept confidential.</p> <p>Once we receive your written complaint, we will do an initial assessment to confirm that the matter falls within the mandate of our office. We will acknowledge your complaint within 48 hours. Most disputes will be handled within 30 days of receiving your complaint and all relevant documentation.</p> <p>If we can't meet this deadline, we will contact you to let you know why additional time is necessary and when you can expect a response.</p> <p>By submitting your complaint, you provide us with permission to discuss your issue with the appropriate Rogers business to complete our assessment.</p> <p>If your complaint is within our mandate and requires a full investigation, we will send you a Consent and Confidentiality Agreement to sign and return to us. This agreement outlines the process we will agree to follow and how we will need to interact during the investigative process and beyond.</p> <p><strong>How do I reach the Office of the Ombudsman?</strong></p> <ul> <li><strong>Mail a Letter</strong><br /><address>333 Bloor St E 9th Floor<br />Toronto, Ontario<br />M4W 1G9</address></li> <li><strong>Fax</strong> 416 935-6304</li> <li><a title="Send Email to the Ombudsman" href="mailto:ombudsman@rci.rogers.com">Email the Ombudsman</a></li> </ul> <p>If you remain unsatisfied with the resolution of your complaint after following the Rogers escalation process above, the CCTS may be able to help you. 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Rogers is the only telecommunications carrier in North America to have an Ombudsman to provide an independent review of customers' problems. Our goal is to make it easier for our customers to do business with Rogers.

What is the Office of the Ombudsman?

The Office of the Ombudsman provides an impartial review of unresolved complaints. The Office of the Ombudsman is not an advocate for either Rogers or its customers. Our Ombudsman investigates both sides of an issue and assists the parties in reaching a fair and reasonable resolution.

Recommendations are non-binding and parties are free to pursue other avenues if an agreement is not reached.

Customer complaints are a vital source of feedback. Based on customer feedback, the Ombudsman may make recommendations to improve operations or products and services.

Download Office of the Ombudsman's Annual Report (PDF)

Who is the Ombudsman?

Kim Walker, Rogers Ombudsman

How do I file a complaint to the Office of the Ombudsman?

The Office of the Ombudsman will only review disputes that have been through our Business Care team, management office, and Office of the President for Business.

To submit your complaint to the Ombudsman's Office, please do so in writing. Outline exactly what happened, including the relevant dates, the names of any employees involved, and any copies of relevant documents. It would also be helpful if you told us what you would like us to do for you.

All correspondence with our office will be kept confidential.

Once we receive your written complaint, we will do an initial assessment to confirm that the matter falls within the mandate of our office. We will acknowledge your complaint within 48 hours. Most disputes will be handled within 30 days of receiving your complaint and all relevant documentation.

If we can't meet this deadline, we will contact you to let you know why additional time is necessary and when you can expect a response.

By submitting your complaint, you provide us with permission to discuss your issue with the appropriate Rogers business to complete our assessment.

If your complaint is within our mandate and requires a full investigation, we will send you a Consent and Confidentiality Agreement to sign and return to us. This agreement outlines the process we will agree to follow and how we will need to interact during the investigative process and beyond.

How do I reach the Office of the Ombudsman?

  • Mail a Letter
    333 Bloor St E 9th Floor
    Toronto, Ontario
    M4W 1G9
  • Fax 416 935-6304
  • Email the Ombudsman

If you remain unsatisfied with the resolution of your complaint after following the Rogers escalation process above, the CCTS may be able to help you. Learn more about the CCTS

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