Small Business /small-business Enterprise /enterprise Residential /consumer half rui-icon-person-call-v2 SALES tel:18554272329 1-855-427-2329 half rui-icon-person-call SUPPORT tel:18667272141 1-866-727-2141 full rui-icon-generic-message Live Chat 1968825640157852552 full rui-icon-generic-message Small Business Centres /small-business/small-business-centres full rui-icon-resources-services Book an Appointment /small-business/contact-us/store-locator full rui-icon-resources-services Book A free Account Check-in https://rogerscheckin.coconutcalendar.com/#service full rui-icon-info More Options /small-business/contact-us Other ways to contact us. Petites entreprises /small-business/ Grandes entreprises /enterprise/ Résidentiel /consumer half rui-icon-person-call-v2 Ventes tel:18886802459 1-888-680-2459 half rui-icon-info Soutien tel:18667272141 1-866-727-2141 full rui-icon-generic-message Clavardage en direct 4810656459021087965 full rui-icon-generic-message Centres pour petites entreprises /small-business/small-business-centres full rui-icon-resources-services Prendre un rendez-vous /small-business/contact-us/store-locator full rui-icon-resources-services Prenez rendez-vous pour profiter du Service de suivi de compte https://rogerscheckin.coconutcalendar.com/?lang=fr#service full rui-icon-info Plus d’options /small-business/contact-us Autres façons de communiquer avec nous. rogers-smb-new/products-and-solutions/wireless/handsetprotection on false false [SM_USERDN] = [] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Accept-Encoding] = [gzip] [True-Client-IP] = [54.224.220.72] [X-dynaTrace] = [FW1;1970801308;-1476045122;291566954;2;-1476045122;291566954;3] [SM_SDOMAIN] = [.rogers.com] [SM_AUTHTYPE] = [Not Protected] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [54.224.220.72, 23.220.148.174] [X-dynaTrace-Application] = [Rogers.com] [Cookie] = [dtCookie=B4C42AEC3B4066C5EB2A4B910F4C949A; TLTSID=9C8CCF30A1F010A10140E72450384312; TLTUID=9C8CCF30A1F010A10140E72450384312] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.rogers.com] [Pragma] = [no-cache] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-432255509] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-Forwarded-For] = [54.224.220.72, 23.220.148.174] [SM_TRANSACTIONID] = [0000000000000000000000001d0c1f0a-3375-5b767b96-661fc700-d6dd6634e5f4] [SM_USER] = [] products-and-solutions/wireless/handsetprotection # handler menu1_en Services that adapt to business needs products-and-solutions/wireless https://www.rogers.com/web/smb/new-wireless-activation/#/choose-phone products-and-solutions/wireless/plans-and-pricing products-and-solutions/wireless/plans-and-pricing/travel products-and-solutions/wireless/network-coverage products-and-solutions/wireless/phones-devices-and-tablets products-and-solutions/mobile-internet-plans products-and-solutions/wireless/plans-and-pricing/longdistance products-and-solutions/wireless/handsetprotection Take your office phone system anywhere products-and-solutions/unison Big deals for Small Business promotions # handler menu2_en Fast, reliable, business networks products-and-solutions/business-internet products-and-solutions/business-internet/plans-and-pricing products-and-solutions/bundles products-and-solutions/business-internet/fibre products-and-solutions/mobile-internet-plans products-and-solutions/wireless/phones-devices-and-tablets Big deals for Small Business promotions # handler menu3_en Stay connected with colleagues and clients products-and-solutions/business-phone heading Our Testing products-and-solutions/business-phone/plans-pricing products-and-solutions/bundles products-and-solutions/unison products-and-solutions/business-phone/wireless-business-phone Get the latest television products and plans products-and-solutions/business-tv products-and-solutions/business-tv/plans-pricing products-and-solutions/business-tv/4k products-and-solutions/business-tv/digital-tv-and-pvr products-and-solutions/business-tv/theme-packs Explore Office 365 and G Suite products-and-solutions/business-app-market products-and-solutions/business-app-market/microsoft-office-365 products-and-solutions/business-app-market/g-suite-by-google-cloud Make your IT more efficient and agile products-and-solutions/data-centre-and-cloud # handler menu4_en industry/professional-services contact-us handler menu5_en contact-us/store-locator handler menu_breadcrumb https://www.rogers.com/small-business/help-and-resources/support#/ handler menu6_en https://businessforum.rogers.com help-and-resources/events help-and-resources/success-stories help-and-resources/support help-and-resources/support/fraud-pbx help-and-resources/support/wifi-calling home handler menu7_en request-a-quote handler menu_breadcrumb mobile-plans.xml mobile-plans samsung-galaxy-note9 1ba4f9a2-c644-1f21-c5b9-9edaf4020ecb match col-sm-2 /small-business/products-and-solutions/wireless/samsung?icid=img-hpdsncon-sh-a9rbwrls-08091814 /cms/rogers-smb-new/page-specific/home/images/Nav_Samsung_EN_252X168.jpg exact national exact national exact national exact national exact national exact national exact national exact national exact national exact national exact national exact national exact national mobile-plans samsung-galaxy-note9 010cb7c0-fb43-0474-88e2-e2b7be8ab9ff match col-sm-2 /small-business/products-and-solutions/wireless/samsung?icid=img-hpdsncon-sh-a9rbwrls-08091814 /cms/rogers-smb-new/page-specific/home/images/Nav_Samsung_FR_252X168.jpg exact national exact national exact national exact national exact national exact national exact national exact national exact national exact national exact national exact national exact national internet.xml products-solutions.xml bsspageUserName /business/signin Rogers Small Business Rogers Petites Enterprises /web/link/signin /web/preLogout.jsp /web/link/showCart # /web/Rogers.portal?_nfpb=true&_pageLabel=search <li class="visible-xs"><a href="/web/content/store-locator">FIND A STORE</a></li> <li class="visible-xs"><a href="/web/content/store-locator">TROUVER UN MAGASIN</a></li> <div class="search-section"> <i class="rui-icon-search"></i><input type="text" class="input-search" placeholder="Search"/></div> <div class="search-section"> <i class="rui-icon-search"></i><input type="text" class="input-search" placeholder="Search"/></div> en fr ab bc mb nb nl ns nt nu on pe qc sk yt on B4C42AEC3B4066C5EB2A4B910F4C949A 9C8CCF30A1F010A10140E72450384312 9C8CCF30A1F010A10140E72450384312
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handler menu1_en Services that adapt to business needs products-and-solutions/wireless https://www.rogers.com/web/smb/new-wireless-activation/#/choose-phone products-and-solutions/wireless/plans-and-pricing products-and-solutions/wireless/plans-and-pricing/travel products-and-solutions/wireless/network-coverage products-and-solutions/wireless/phones-devices-and-tablets products-and-solutions/mobile-internet-plans products-and-solutions/wireless/plans-and-pricing/longdistance products-and-solutions/wireless/handsetprotection Take your office phone system anywhere products-and-solutions/unison Big deals for Small Business promotions # handler menu2_en Fast, reliable, business networks products-and-solutions/business-internet products-and-solutions/business-internet/plans-and-pricing products-and-solutions/bundles products-and-solutions/business-internet/fibre products-and-solutions/mobile-internet-plans products-and-solutions/wireless/phones-devices-and-tablets Big deals for Small Business promotions # 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/web/Rogers.portal?_nfpb=true&_pageLabel=search <li class="visible-xs"><a href="/web/content/store-locator">FIND A STORE</a></li> <li class="visible-xs"><a href="/web/content/store-locator">TROUVER UN MAGASIN</a></li> <div class="search-section"> <i class="rui-icon-search"></i><input type="text" class="input-search" placeholder="Search"/></div> <div class="search-section"> <i class="rui-icon-search"></i><input type="text" class="input-search" placeholder="Search"/></div> en fr ab bc mb nb nl ns nt nu on pe qc sk yt on B4C42AEC3B4066C5EB2A4B910F4C949A 9C8CCF30A1F010A10140E72450384312 9C8CCF30A1F010A10140E72450384312

Premium Device ProtectionTM

Get your first broken screen repaired for free with Premium Device Protection.

Premium Device ProtectionTM picks up where your standard warranty leaves off and keeps you covered for the device you’re using on each line you enrol in the program.

•    Comprehensive protection: Enjoy peace of mind with protection for accidental damage, including liquid damage, loss, theft* and out-of-warranty defects.1

•    Broken screen repair: Repair your first broken screen for absolutely no extra cost as long as there’s no other damage to your device.

•    Flexibility and convenience: Replace2 your device completely or get your current one repaired. We offer walk-in, mail-in and mobile technician repair options that fit your schedule, depending on your location, on what kind of device you have and on its condition.3

•    Speedy replacement service: Get your device replaced as early as the next day. Same-day replacements are also available in certain locations for an additional fee.

 

Speak to a Small Business Specialist
2

Device Protection Plans for all devices

Our device protection plans will give you options if anything unexpected happens to your device. You can add the standalone plan to your account or choose our Value Pack to enjoy extra features and savings.

 

Premium Device Protection
$11.00/month±

Includes:

  • First broken screen repaired for absolutely no extra cost as long as there’s no other damage to your device
  • Repair and replacement options2,3 for loss, theft,* accidental damage or out-of-warranty defects
  • Processing fees (per service request) up to $100 for repairs and $200 for replacements, based on device tier4
  • Up to 2 fulfilled service requests in a 12-month period
Premium Device Protection + Value Pack
$13.00/month±

Includes all the benefits of the Device Protection Plan, plus the following:

  • Premium Voicemail-to-Text/ iPhone Visual Voicemail5
  • Unlimited U.S. & International text messaging6
  • Premium U.S. & International calling rate7


AppleCare+ (for: Apple products only)

AppleCare+ for iPhone or iPad offers coverage in addition to the complimentary support provided to customers that purchase a new iPhone or iPad. Service provided by Apple.

 

AppleCare+ monthly for iPhone and iPads
$10.00/month±

Includes:

  • Out-of-warranty/accidental damage protection
  • One-stop service and support
  • Software support
AppleCare+ For iPads
$99.00one-time fee

2-year coverage includes:

  • Out-of-warranty/accidental damage
  • One-stop service and support
  • Software support


File a Service Request

<div style="width: 100%; padding-top: 0px; float: left;"><em class="rui-icon-generic-security" style="font-size: 79px;float: left;line-height: 120px;min-width: 120px;text-align: center;margin-right: 20px;color: #da291c;"></em> <div style="overflow: hidden; padding-top: 28px;"> <p style="font-size: 26px; display: inline;">Have Rogers Premium Device Protection?</p> <p>Start your service request for any devices covered by Rogers Premium Device Protection</p> <p><a href="https://www.brightstarprotect.com/rogers" target="_blank">Service Request<br /></a></p> </div> </div>/small-business/accordion<div style="width: 100%; padding-top: 0px; float: left;"><em class="rui-icon-os-apple" style="font-size: 79px;float: left;line-height: 120px;min-width: 120px;text-align: center;margin-right: 20px;color: #da291c;"></em> <div style="overflow: hidden; padding-top: 28px;"> <p style="font-size: 26px; display: inline;">Have AppleCare+?</p> <p>Start your service request for any Apple products covered by AppleCare+.</p> <p><a href="https://support.apple.com/en-ca/iphone/repair" target="_blank">Service Request<br /></a></p> </div> </div>/small-business/accordionrogers-smb-new/products-and-solutions/wireless/handsetprotectiononfalsefalsecomponent.cta.speakToSpecialist.[SM_USERDN] = [] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Accept-Encoding] = [gzip] [True-Client-IP] = [54.224.220.72] [X-dynaTrace] = [FW1;1970801308;-1476045122;291566954;2;-1476045122;291566954;3] [SM_SDOMAIN] = [.rogers.com] [SM_AUTHTYPE] = [Not Protected] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [54.224.220.72, 23.220.148.174] [X-dynaTrace-Application] = [Rogers.com] [Cookie] = [dtCookie=B4C42AEC3B4066C5EB2A4B910F4C949A; TLTSID=9C8CCF30A1F010A10140E72450384312; TLTUID=9C8CCF30A1F010A10140E72450384312] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.rogers.com] [Pragma] = [no-cache] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-432255509] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-Forwarded-For] = [54.224.220.72, 23.220.148.174] [SM_TRANSACTIONID] = [0000000000000000000000001d0c1f0a-3375-5b767b96-661fc700-d6dd6634e5f4] [SM_USER] = [] products-and-solutions/wireless/handsetprotectiononB4C42AEC3B4066C5EB2A4B910F4C949A9C8CCF30A1F010A10140E724503843129C8CCF30A1F010A10140E72450384312

Have Rogers Premium Device Protection?

Start your service request for any devices covered by Rogers Premium Device Protection

Service Request

Have AppleCare+?

Start your service request for any Apple products covered by AppleCare+.

Service Request

 

It takes just a few minutes to send a service request, and we send out replacement devices as soon as the next day.

<strong><span style="font-size:25px">1.</span></strong> Submit a service request for your lost, stolen* or damaged device./small-business/accordion<strong><span style="font-size:25px">2.</span></strong> Select your repair or replacement options.<sup>2,3</sup>/small-business/accordion<strong><span style="font-size:25px">3.</span></strong> Pay processing fees./small-business/accordion<strong><span style="font-size:25px">4.</span></strong> Receive your repaired or replacement device./small-business/accordionrogers-smb-new/products-and-solutions/wireless/handsetprotectiononfalsefalsecomponent.cta.speakToSpecialist.[SM_USERDN] = [] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Accept-Encoding] = [gzip] [True-Client-IP] = [54.224.220.72] [X-dynaTrace] = [FW1;1970801308;-1476045122;291566954;2;-1476045122;291566954;3] [SM_SDOMAIN] = [.rogers.com] [SM_AUTHTYPE] = [Not Protected] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [54.224.220.72, 23.220.148.174] [X-dynaTrace-Application] = [Rogers.com] [Cookie] = [dtCookie=B4C42AEC3B4066C5EB2A4B910F4C949A; TLTSID=9C8CCF30A1F010A10140E72450384312; TLTUID=9C8CCF30A1F010A10140E72450384312] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.rogers.com] [Pragma] = [no-cache] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-432255509] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-Forwarded-For] = [54.224.220.72, 23.220.148.174] [SM_TRANSACTIONID] = [0000000000000000000000001d0c1f0a-3375-5b767b96-661fc700-d6dd6634e5f4] [SM_USER] = [] products-and-solutions/wireless/handsetprotectiononB4C42AEC3B4066C5EB2A4B910F4C949A9C8CCF30A1F010A10140E724503843129C8CCF30A1F010A10140E72450384312

1. Submit a service request for your lost, stolen* or damaged device.

2. Select your repair or replacement options.2,3

3. Pay processing fees.

4. Receive your repaired or replacement device.


Still have questions?

Premium Device Protection Terms & Conditions

Premium Device Protection FAQs

 

Speak to a Small Business Specialist
2
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