Stay connected with customers and team members in poor coverage locations such as condos, basements or tall buildings – anywhere you have a Wi-Fi connection
What is Wi-Fi Calling?
Wi-Fi calling lets you call and text in more places so you can stay connected with your customers, colleagues and partners. You can call and text wherever you have a Wi-Fi connection in places like basements, condos and tall buildings — anywhere you may have had trouble getting reception before.
No apps to download — just call and text as usual.
Simply turn on "Wi-Fi Calling" in your phone settings if your phone’s operating system supports this feature. The status bar will indicate when Wi-Fi calling is ready to use.
What you'll need
- iPhone 5c, 5s, 6, 6 Plus, 6s, 6s Plus, SE, 7, or 7 Plus with iOS 9 or above installed — remember to update your carrier settings when prompted to do so at the end of the OS installation
- Samsung Galaxy Note 5, S6, S6 edge, S6 edge+, S7, or S7 edge with Android 6.0.1 Marshmallow or above installed
- LG G4 with Android 6.0 Marshmallow or above installed
- LG G5 with Android 6.0.1 Marshmallow or above installed
- An LTE-enabled voice and data plan like our Share EverythingTM for business plan
- An LTE SIM card
- The Wi-Fi Calling feature enabled on your device
Note: prepaid customers can’t use Wi-Fi Calling
How do I turn on Wi-Fi Calling?
Wi-Fi Calling is easy to use and simple to set up. Look at the instructions for your specific device below.
For Apple devices, go into your phone settings and follow these steps:
- Select Settings.
- Select Phone.
- Select Wi-Fi Calling.
- Turn on Wi-Fi Calling.
- Follow the on screen instructions if it is your first time doing this; you can check our FAQs for details.
- Once you’re set up, the status bar will display “Rogers Wi-Fi” when Wi-Fi Calling is ready to use.
For Android devices, follow these steps:
- Tap the Phone icon.
- Select More → Settings or Call Settings → Wi-Fi Calling
- If your number is not registered for Wi-Fi Calling, tap the registration link and follow the set-up process; you can check our FAQs for details.
- Return to the Wi-Fi Calling section and turn the Wi-Fi Calling toggle to ON. Once you’re set up, the Wi-Fi Calling icon will appear on the status bar when Wi-Fi Calling is ready to use.
Wi-Fi Calling FAQs
Please ensure your device is connected to a Wi-Fi network before following these steps.
For Apple devices:
- From the Home screen, tap “Settings”.
- In the Settings menu, tap “Phone”.
- Tap “Wi-Fi Calling”.
- Find Wi-Fi Calling and slide to the “On” position.
- Confirm that you would like to register for Wi-Fi Calling.
- Agree to the terms and conditions.
- Set up an emergency 9-1-1 address and tap “Continue” to confirm it. Note: You must complete this step, as emergency services will not be able to detect your physical location when making calls over Wi-Fi. This address must be a valid Canadian or U.S. address and should be where you are most likely to be when using Wi-Fi Calling.
- Tap “Continue” with your recommended address to complete your Wi-Fi Calling registration.
- The registration takes up to 6 hours to process. Once activated, you will know when Wi-Fi Calling is available or ready to use when “Rogers Wi-Fi” appears in phone’s status bar.
For Android devices:
- On the device’s main page, press the “Phone” icon.
- On the “Phone” page, press the “MORE” link or icon (it may look like a set of dots) on the upper right of the screen.
- Press the “Settings” menu option to go to the “Call Settings” or “Call” page – the name of the page may vary according to manufacturer.
- On the “Call Settings” or “Call” page, select the “Wi-Fi Calling” option. It may be at the bottom of the page.
- On the “Wi-Fi Calling” page, click on the registration link to start the onboarding process.
- Enter your wireless phone number in the field: “Wireless Phone Number”.
- Press the “Get Verification Code” button. Once you do this, you’ll be sent a text message with the code.
- Enter the verification code from the text message into the appropriate field on your screen.
- Press “Submit”.
- Accept the terms and conditions by pressing “Agree”.
- Set up an emergency 9-1-1 address and tap “Continue” to confirm it. Note: You must complete this step, as emergency services will not be able to detect your physical location when making calls over Wi-Fi. This address must be a valid Canadian address and should be where you are most likely to be when using Wi-Fi Calling.
- Confirm the emergency 9-1-1 address by pressing “Use this address”.
- Now you can close the set-up page and wait for the confirmation text message.
- Once you get the text message, go back to the “Wi-Fi Calling” or “Call” page and move the Wi-Fi calling toggle to “ON”.
- The Wi-Fi Calling icon will appear on the phone’s status bar, indicating that Wi-Fi Calling is connected and ready for use.
To use Wi-Fi Calling, you need access to a public or private Wi-Fi connection. The connection must meet minimum required download and upload speeds to support voice calls. Some Wi-Fi connections may not support Wi-Fi Calling.
No. When you make a call over Wi-Fi, you’ll be using data from the Wi-Fi network you’re connected to. Internet service charges and overage rates (if applicable) apply in accordance with your internet service provider.
To give you a sense of how much internet data is used, a one-hour Wi-Fi voice call will use approximately 75 MB of data over a Wi-Fi connection.
Incoming calls and messages received over Wi-Fi Calling while in Canada will be deducted from the airtime and messaging limits included in your wireless plan.
Outgoing calls and messages sent over Wi-Fi Calling while in Canada will be billed as follows:
- Calls/messages to Canadian numbers will be deducted from the airtime and messaging limits included in your wireless plan, and no long distance charges will apply. If you exceed your monthly plan limits, overage rates and/or current pay-per-use wireless rates apply.
- Calls/messages to non-Canadian numbers will be billed according to the rates outlined in your wireless plan or current pay-per-use wireless rates.
You may incur additional long distance charges and/or international message charges if your VPN, DNS or internet provider is set to a country outside Canada.
If you are using Wi-Fi Calling while outside of Canada, the following will be deducted from your airtime and messaging limits included in your wireless plan without incurring any long distance or roaming charges:
- Incoming calls and messages received from anywhere in the world
- Outgoing calls and messages made or sent by you to a Canadian number
Roaming and/or long distance charges will vary depending on the roaming option you have on your account.
If you have Roam Like HomeTM: Outgoing Wi-Fi calls or messages made to a non-Canadian number will incur the Roam Like Home daily charge. If you have already incurred this charge, then all outgoing Wi-Fi calls and messages made or sent within that 24-hour period will be covered under the initial Roam Like Home charge.
If you have a Travel Pack or other roaming add-on, all outgoing Wi-Fi calls or messages to a non-Canadian number will be deducted from the limit included in your Travel Pack or roaming add-on. If you exceed your limit, overage rates outlined in your Travel Pack or roaming add-on apply.
If you do not have Roam Like Home or a Travel Pack or roaming add-on, your outgoing Wi-Fi calls and messages to a non-Canadian number will be billed according to roaming Pay-Per-Use rates.
Yes. If you plan on using Wi-Fi Calling while travelling throughout Canada or the U.S., make sure to update your emergency address to your most likely location for your device in your phone’s settings. Your emergency address is the one that will be given to emergency services if you call 9-1-1.
We recommend making emergency calls over a mobile network.
Calls made to emergency services while using Wi-Fi Calling outside of Canada and the U.S. are not supported. We recommend making emergency calls over a mobile network.
In most cases, when you have access to both a mobile network and a Wi-Fi connection that is strong enough to be useable, your phone automatically defaults to using Wi-Fi Calling. This applies when you are within Canada and when you are roaming outside of Canada.
For iPhones with iOS 9.1 or later, your device automatically defaults to using Wi-Fi Calling when you have access to both Wi-Fi Calling and a mobile network. However, if you have an older version of iOS, your iPhone will automatically default to using a mobile network when in Canada, and Wi-Fi Calling when roaming outside of Canada.
For Android phones, your phone automatically defaults to using Wi-Fi Calling when you have access to both Wi-Fi Calling and a mobile network. However, you may change your settings on your phone to switch the default setting to a mobile network.
In most cases, when you move between Wi-Fi calling and a mobile network, your call will drop. To ensure your call does not drop, you should remain in your Wi-Fi or mobile network’s range for the duration of the call. However, if you have an Apple VoLTE-enabled device or an Android VoLTE-enabled device with the Wi-Fi Calling-preferred setting on and you are moving between Wi-Fi Calling and our LTE network, your call should not drop. Visit our Wi-Fi Calling set-up page to see where you are covered by our mobile network.
Customers with any of the following features will not have access to Wi-Fi Calling:
- Data blocking
- Advanced Call Manager
- Rogers One NumberTM
- Alternative Line Service
- Wireless Priority
- Common Voicemail
- UMA Hotspot
- CS Data
- FAX and USSD services
You’ll need to remove these features if you wish to enable Wi-Fi Calling on a compatible phone. For access to Wi-Fi Calling or to learn more, please contact us.
Some location-based calls may not work if you’re using Wi-Fi Calling when outside of your phone’s local calling area. These calls include 3-1-1 (city services); 5-1-1 (traveller information) and 8-1-1 (health services).
If you have trouble activating the Wi-Fi Calling feature, contact us and we’ll be happy to help.
If you have already activated Wi-Fi Calling, you’ll need to go to your iPhone’s settings and turn Wi-Fi Calling off and then on again to activate VoLTE services.
If you have not yet activated Wi-Fi Calling and want to activate VoLTE, follow these steps:
- Go to Settings and select Phone.
- Toggle Wi-Fi Calling to ON. Follow the on-screen instructions if it’s the first time you’re setting it up.
Remember to make sure you are using the latest version of iOS before activating VoLTE.