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Wi-Fi Calling

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Rogers Wi-Fi-Calling

Stay connected with customers and team members in poor coverage locations such as condos, basements or tall buildings – anywhere you have a Wi-Fi connection

What is Wi-Fi Calling?

Wi-Fi calling lets you call and text in more places so you can stay connected with your customers, colleagues and partners. You can call and text wherever you have a Wi-Fi connection in places like basements, condos and tall buildings — anywhere you may have had trouble getting reception before.

No apps to download — just call and text as usual.

Simply turn on "Wi-Fi Calling" in your phone settings if your phone’s operating system supports this feature. The status bar will indicate when Wi-Fi calling is ready to use.

Businessman checking his phone while walking down an escalator

What you'll need

Supported devices:

  • iPhone 5c, 5s, 6, 6 Plus, 6s, 6s Plus or SE, with iOS 9 or above installed
  • Samsung Galaxy Note 5, S6, S6 edge, S6 edge+, S7, or S7 edge, with Android 6.0.1 Marshmallow or above installed
  • LG G4 with Android 6.0 Marshmallow or above installed

Wireless plan:

  • An LTE-enabled voice and data plan like our Share EverythingTM for business plan
  • An LTE SIM card
  • The Wi-Fi Calling feature enabled on your device

Note: prepaid customers can’t use Wi-Fi Calling

How do I turn on Wi-Fi Calling?

Wi-Fi Calling is easy to use and simple to set up. Look at the instructions for your specific device below.

For Apple devices, go into your phone settings and follow these steps:

iPhone 6s Plus
  1. Select Settings.
  2. Select Phone.
  3. Select Wi-Fi Calling.
  4. Turn on Wi-Fi Calling.
  5. Follow the on screen instructions if it is your first time doing this; you can check our FAQs for details.
  6. Once you’re set up, the status bar will display “Rogers Wi-Fi” when Wi-Fi Calling is ready to use.

For Android devices, follow these steps:

Galaxy Note 5
  1. Tap the Phone icon.
  2. Select More  Settings or Call Settings  Wi-Fi Calling
  3. If your number is not registered for Wi-Fi Calling, tap the registration link and follow the set-up process; you can check our FAQs for details.
  4. Return to the Wi-Fi Calling section and turn the Wi-Fi Calling toggle to ON. Once you’re set up, the Wi-Fi Calling icon will appear on the status bar when Wi-Fi Calling is ready to use.
Speak to a Small Business Specialist link rui-icon-person-call-v2 1 866 727 2141 tel:18667272141 Wireless_Wi-Fi_call boldChat rui-icon-live-chat Wireless_Wi-Fi_fflivechat 5853433633493160865 link rui-icon-locator-v2 Find a store /small-business/support/storelocator Wireless_Wi-Fi_ffstorelocator
THIS_DCR : Wi-Fi Calling FAQs How do I turn on Wi-Fi Calling? <h4>Please ensure your device is connected to a Wi-Fi network before following these steps.</h4> <p>For Apple devices:</p> <ol> <li>From the Home screen, tap “Settings”.</li> <li>In the Settings menu, tap “Phone”.</li> <li>Tap “Wi-Fi Calling”.</li> <li>Find Wi-Fi Calling and slide to the “On” position.</li> <li>Confirm that you would like to register for Wi-Fi Calling.</li> <li>Agree to the terms and conditions.</li> <li>Set up an emergency 9-1-1 address and tap &ldquo;Continue&rdquo; to confirm it. Note: You must complete this step, as emergency services will not be able to detect your physical location when making calls over Wi-Fi. This address must be a valid Canadian or U.S. address and should be where you are most likely to be when using Wi-Fi Calling.</li> <li>Tap &ldquo;Continue&rdquo; with your recommended address to complete your Wi-Fi Calling registration.</li> <li>The registration takes up to 6 hours to process. Once activated, you will know when Wi-Fi Calling is available or ready to use when &ldquo;Rogers Wi-Fi&rdquo; appears in phone&rsquo;s status bar.</li> </ol> <p>For Android devices:</p> <ol> <li>On the device&rsquo;s main page, press the &ldquo;Phone&rdquo; icon.</li> <li>On the &ldquo;Phone&rdquo; page, press the &ldquo;MORE&rdquo; link or icon (it may look like a set of dots) on the upper right of the screen.</li> <li>Press the &ldquo;Settings&rdquo; menu option to go to the &ldquo;Call Settings&rdquo; or &ldquo;Call&rdquo; page &ndash; the name of the page may vary according to manufacturer.</li> <li>On the &ldquo;Call Settings&rdquo; or &ldquo;Call&rdquo; page, select the &ldquo;Wi-Fi Calling&rdquo; option. It may be at the bottom of the page.</li> <li>On the &ldquo;Wi-Fi Calling&rdquo; page, click on the registration link to start the onboarding process.</li> <li>Enter your wireless phone number in the field: &ldquo;Wireless Phone Number&rdquo;.</li> <li>Press the &ldquo;Get Verification Code&rdquo; button. Once you do this, you&rsquo;ll be sent a text message with the code.</li> <li>Enter the verification code from the text message into the appropriate field on your screen.</li> <li>Press &ldquo;Submit&rdquo;.</li> <li>Accept the terms and conditions by pressing &ldquo;Agree&rdquo;.</li> <li>Set up an emergency 9-1-1 address and tap &ldquo;Continue&rdquo; to confirm it. Note: You must complete this step, as emergency services will not be able to detect your physical location when making calls over Wi-Fi. This address must be a valid Canadian address and should be where you are most likely to be when using Wi-Fi Calling.</li> <li>Confirm the emergency 9-1-1 address by pressing &ldquo;Use this address&rdquo;.</li> <li>Now you can close the set-up page and wait for the confirmation text message.</li> <li>Once you get the text message, go back to the &ldquo;Wi-Fi Calling&rdquo; or &ldquo;Call&rdquo; page and move the Wi-Fi calling toggle to &ldquo;ON&rdquo;.</li> <li>The Wi-Fi Calling icon will appear on the phone&rsquo;s status bar, indicating that Wi-Fi Calling is connected and ready for use.</li> </ol> What type of Wi-Fi connection do I need to use Wi-Fi Calling? <p>To use Wi-Fi Calling, you need access to a public or private Wi-Fi connection. The connection must meet minimum required download and upload speeds to support voice calls. Some Wi-Fi connections may not support Wi-Fi Calling.</p> Does Wi-Fi Calling use data from my wireless plan? <p>No. When you make a call over Wi-Fi, you’ll be using data from the Wi-Fi network you’re connected to. Internet service charges and overage rates (if applicable) apply in accordance with your internet service provider.</p> <p>To give you a sense of how much internet data is used, a one-hour Wi-Fi voice call will use approximately 75 MB of data over a Wi-Fi connection.</p> How is Wi-Fi Calling billed when I’m in Canada? <p>Incoming calls and messages received over Wi-Fi Calling while in Canada will be deducted from the airtime and messaging limits included in your wireless plan.</p> <p>Outgoing calls and messages sent over Wi-Fi Calling while in Canada will be billed as follows:</p> <ul> <li>Calls/messages to Canadian numbers will be deducted from the airtime and messaging limits included in your wireless plan, and no long distance charges will apply. If you exceed your monthly plan limits, overage rates and/or current pay-per-use wireless rates apply.</li> <li>Calls/messages to non-Canadian numbers will be billed according to the rates outlined in your wireless plan or current pay-per-use wireless rates.</li> </ul> <p>You may incur additional long distance charges and/or international message charges if your VPN, DNS or internet provider is set to a country outside Canada.</p> How is Wi-Fi Calling billed when I am travelling outside of Canada? <p>If you are using Wi-Fi Calling while outside of Canada, the following will be deducted from your airtime and messaging limits included in your wireless plan without incurring any long distance or roaming charges:</p> <ul> <li>Incoming calls and messages received from anywhere in the world</li> <li>Outgoing calls and messages made or sent by you to a Canadian number </li> </ul> <p>Roaming and/or long distance charges will vary depending on the roaming option you have on your account. </p> <p>If you have <strong>Roam Like Home<sub>TM</sub></strong>: Outgoing Wi-Fi calls or messages made to a non-Canadian number will incur the Roam Like Home daily charge. If you have already incurred this charge, then all outgoing Wi-Fi calls and messages made or sent within that 24-hour period will be covered under the initial Roam Like Home charge.</p> <p>If you have a Travel Pack or other roaming add-on, all outgoing Wi-Fi calls or messages to a non-Canadian number will be deducted from the limit included in your Travel Pack or roaming add-on. If you exceed your limit, overage rates outlined in your Travel Pack or roaming add-on apply.</p> <p>If you do not have Roam Like Home or a Travel Pack or roaming add-on, your outgoing Wi-Fi calls and messages to a non-Canadian number will be billed according to roaming Pay-Per-Use rates.</p> Can I make an emergency Wi-Fi call to 9-1-1 while travelling within Canada or the U.S.? <p>Yes. If you plan on using Wi-Fi Calling while travelling throughout Canada or the U.S., make sure to update your emergency address to your most likely location for your device in your phone’s settings. Your emergency address is the one that will be given to emergency services if you call 9-1-1.</p> <p>We recommend making emergency calls over a mobile network.</p> What happens if I try to make an emergency Wi-Fi call while outside of Canada and the U.S.? <p>Calls made to emergency services while using Wi-Fi Calling outside of Canada and the U.S. are not supported. We recommend making emergency calls over a mobile network.</p> When will my phone use Wi-Fi Calling versus a mobile network? <p>In most cases, when you have access to both a mobile network and a Wi-Fi connection that is strong enough to be useable, your phone automatically defaults to using Wi-Fi Calling. This applies when you are within Canada and when you are roaming outside of Canada. </p> <p>For iPhones with iOS 9.1 or later, your device automatically defaults to using Wi-Fi Calling when you have access to both Wi-Fi Calling and a mobile network. However, if you have an older version of iOS, your iPhone will automatically default to using a mobile network when in Canada, and Wi-Fi Calling when roaming outside of Canada.</p> <p>For Android phones, your phone automatically defaults to using Wi-Fi Calling when you have access to both Wi-Fi Calling and a mobile network. However, you may change your settings on your phone to switch the default setting to a mobile network. </p> How do I switch between the Wi-Fi network and a mobile network during a call? <p>In most cases, when you move between Wi-Fi calling and a mobile network, your call will drop. To ensure your call does not drop, you should remain in your Wi-Fi or mobile network’s range for the duration of the call. However, if you have an Apple VoLTE-enabled device or an Android VoLTE-enabled device with the Wi-Fi Calling-preferred setting on and you are moving between Wi-Fi Calling and our LTE network, your call should not drop. Visit our <a href="http://www.rogers.com/small-business/wireless/network-coverage">Wi-Fi Calling set-up</a> page to see where you are covered by our mobile network.</p> Are there any wireless features and services that will not work with Wi-Fi Calling? <p>Customers with any of the following features will not have access to Wi-Fi Calling:</p> <ul> <li>Data blocking</li> <li>Advanced Call Manager</li> <li>Teletypewriter</li> <li><strong>Rogers One Number<sub>TM</sub></strong></li> <li>Alternative Line Service</li> <li>Wireless Priority</li> <li>Common Voicemail</li> <li>UMA Hotspot</li> <li>Datacom</li> <li>CS Data</li> <li>FAX and USSD services</li> </ul> <p>You’ll need to remove these features if you wish to enable Wi-Fi Calling on a compatible phone. For access to Wi-Fi Calling or to learn more, please <a href="http://www.rogers.com/small-business/contact-us">contact us</a>.</p> Do location-based calls work with Wi-Fi Calling? <p>Some location-based calls may not work if you’re using Wi-Fi Calling when outside of your phone’s local calling area. These calls include 3-1-1 (city services); 5-1-1 (traveller information) and 8-1-1 (health services).</p> What if I’m having trouble activating the Wi-Fi Calling feature on my device? <p>If you have trouble activating the Wi-Fi Calling feature, <a href="http://www.rogers.com/small-business/contact-us">contact us</a> and we’ll be happy to help.</p> How can I activate VoLTE on my iPhone 6s or 6s Plus?  <p>If you have already activated Wi-Fi Calling, you’ll need to go to your iPhone’s settings and turn Wi-Fi Calling off and then on again to activate VoLTE services.</p> <p>If you have not yet activated Wi-Fi Calling and want to activate VoLTE, follow these steps:</p> <ul> <li>Go to Settings and select Phone.</li> <li>Toggle Wi-Fi Calling to ON. Follow the on-screen instructions if it’s the first time you’re setting it up.</li> </ul> <p>Remember to make sure you are using the latest version of iOS before activating VoLTE.</p> FAQ sur les Appels Wi-Fi Comment puis-je activer le service Appels Wi-Fi? <h4>Veuillez vous assurer que votre appareil est connect&eacute; &agrave; un r&eacute;seau Wi-Fi avant de suivre ces &eacute;tapes.</h4> <p>Pour les appareils Apple :</p> <ol> <li>&Agrave; partir de l&rsquo;&eacute;cran d&rsquo;accueil, touchez R&eacute;glages.</li> <li>Dans le menu des r&eacute;glages, touchez T&eacute;l&eacute;phone.</li> <li>Touchez Appels Wi-Fi.</li> <li>Trouvez l&rsquo;option d&rsquo;appels Wi-Fi et glissez &agrave; la position &laquo; service activ&eacute; &raquo;.</li> <li>Confirmez que vous voulez vous abonner au service Appels Wi-Fi.</li> <li>Acceptez les modalit&eacute;s.</li> <li>Entrez une adresse pour le service d&rsquo;urgence 9-1-1 et touchez Continuer pour la confirmer. Remarque : Vous devez effectuer cette &eacute;tape parce qu&rsquo;autrement, les services d&rsquo;urgence ne pourront pas d&eacute;terminer le lieu o&ugrave; vous vous trouvez r&eacute;ellement quand vous ferez des appels sur le r&eacute;seau Wi-Fi. Cette adresse doit &ecirc;tre une adresse canadienne ou am&eacute;ricaine valide et doit &ecirc;tre celle de l&rsquo;endroit o&ugrave; il est le plus probable que vous vous trouviez au moment de faire des appels Wi-Fi.</li> <li>Touchez Continuer apr&egrave;s avoir entr&eacute; votre adresse recommand&eacute;e pour terminer votre inscription au service Appels Wi-Fi.</li> <li>Le traitement de l&rsquo;inscription prend jusqu&rsquo;&agrave; six heures. Une fois le service activ&eacute;, vous pourrez faire des appels Wi-Fi si &laquo; Rogers Wi-Fi &raquo; s&rsquo;affiche dans la barre d&rsquo;&eacute;tat du t&eacute;l&eacute;phone.</li> </ol> <p>Pour les appareils Android :</p> <ol> <li>&Agrave; l&rsquo;&eacute;cran principal de l&rsquo;appareil, appuyez sur l&rsquo;ic&ocirc;ne de t&eacute;l&eacute;phone.</li> <li>&Agrave; l&rsquo;&eacute;cran T&eacute;l&eacute;phone, appuyez sur le lien ou l&rsquo;ic&ocirc;ne Plus (peut ressembler &agrave; un groupe de points) dans le coin sup&eacute;rieur droit de l&rsquo;&eacute;cran.</li> <li>Appuyez sur l&rsquo;option de menu Param&egrave;tres pour aller &agrave; l&rsquo;&eacute;cran Param&egrave;tres d&rsquo;appel ou Appel &ndash; le nom de l&rsquo;&eacute;cran peut varier selon le fabricant.</li> <li>&Agrave; l&rsquo;&eacute;cran Param&egrave;tres d&rsquo;appel ou Appel, s&eacute;lectionnez l&rsquo;option Appels Wi-Fi. Elle peut se trouver au bas de la page.</li> <li>&Agrave; la page Appels Wi-Fi, touchez sur le lien d&rsquo;inscription pour commencer le processus d&rsquo;accueil.</li> <li>Entrez votre num&eacute;ro de t&eacute;l&eacute;phone sans-fil dans le champ : Num&eacute;ro de sans-fil.</li> <li>Appuyez sur le bouton Obtenir un code de v&eacute;rification. Vous recevrez ensuite un message texte contenant le code.</li> <li>Entrez le code de v&eacute;rification re&ccedil;u par message texte dans le champ appropri&eacute; de votre &eacute;cran.</li> <li>Appuyez sur Envoyer.</li> <li>Acceptez les modalit&eacute;s en appuyant sur le bouton J&rsquo;accepte.</li> <li>Entrez une adresse pour le service d&rsquo;urgence 9-1-1 et touchez Continuer pour la confirmer. Remarque : Vous devez effectuer cette &eacute;tape parce qu&rsquo;autrement, les services d&rsquo;urgence ne pourront pas d&eacute;terminer le lieu o&ugrave; vous vous trouvez r&eacute;ellement quand vous ferez des appels sur le r&eacute;seau Wi-Fi. Cette adresse doit &ecirc;tre une adresse canadienne valide et doit &ecirc;tre celle de l&rsquo;endroit o&ugrave; il est le plus probable que vous vous trouviez au moment de faire des appels Wi-Fi.</li> <li>Confirmez l&rsquo;adresse pour le service d&rsquo;urgence 9-1-1 en appuyant sur Utiliser cette adresse.</li> <li>Vous pouvez maintenant fermer la page de configuration et attendre le message texte de confirmation.</li> <li>Lorsque vous recevez le message texte, retournez &agrave; l&rsquo;&eacute;cran Appels Wi-Fi ou Appel et activez la fonction Appels Wi-Fi.</li> <li>L&rsquo;ic&ocirc;ne d&rsquo;appels Wi-Fi s&rsquo;affichera dans la barre d&rsquo;&eacute;tat du t&eacute;l&eacute;phone, indiquant que la fonction d&rsquo;appels Wi-Fi est activ&eacute;e et pr&ecirc;te &agrave; &ecirc;tre utilis&eacute;e.</li> </ol> De quel type de connexion Wi-Fi ai-je besoin pour utiliser le service Appels Wi-Fi? <p>Pour utiliser ce service, vous devez avoir accès à une connexion Wi-Fi privée ou publique. Des vitesses minimales de téléchargement en amont et en aval sont nécessaires pour la prise en charge des appels vocaux. Certaines connexions Wi-Fi pourraient ne pas permettre les Appels Wi-Fi.</p> Les Appels Wi-Fi consomment-ils des données comprises dans mon forfait sans-fil? <p>Non. Lorsque vous faites un appel au moyen du service Appels Wi-Fi, vous consommez des données sur le réseau Wi-Fi auquel vous êtes connecté. Des frais de service Internet et d’utilisation excédentaire (le cas échéant) peuvent s’appliquer selon les modalités établies par votre fournisseur de service Internet.</p> <p>Pour vous donner une idée de la consommation de données Internet, un appel Wi-Fi d’une heure consommera environ 75 Mo de données sur le réseau Wi-Fi.</p> Comment le service Appels Wi-Fi est-il facturé lorsque je suis au Canada? <p>Les appels et les messages que vous recevez au moyen du service Appels Wi-Fi pendant que vous êtes en déplacement au Canada sont déduits du temps d’antenne et du lot de messages compris dans votre forfait sans-fil.</p> <p>Les appels sortants et les messages envoyés au moyen du service Appels Wi-Fi pendant que vous êtes en déplacement au Canada sont facturés comme suit :</p> <ul> <li>Les appels et les messages vers des numéros canadiens sont déduits du temps d’antenne et du lot de messages compris dans votre forfait sans-fil et aucuns frais d’interurbain ne s’appliquent. Vous devrez payer des frais d’utilisation excédentaire ou le tarif à l’utilisation courant si vous dépassez le lot de votre forfait mensuel.</li> <li>Les appels et les messages vers un numéro non canadien sont facturés en fonction des tarifs indiqués dans votre forfait sans-fil ou des tarifs interurbains à l’utilisation courants.</li> <li>Des frais d’interurbains additionnels ou pour la messagerie internationale peuvent s’appliquer si votre RPV, votre DNS ou votre fournisseur Internet est configuré dans un autre pays que le Canada.</li> </ul> Comment le service Appels Wi-Fi est-il facturé lorsque je suis à l’extérieur du Canada? <p>Si vous utilisez le service Appels Wi-Fi lorsque vous êtes à l’extérieur du Canada, les éléments suivants sont déduits du temps d’antenne et du lot de messages compris dans votre forfait sans-fil et aucuns frais d’interurbain ni d’itinérance ne s’appliquent :</p> <ul> <li>appels et messages reçus de partout dans le monde;</li> <li>appels sortants et messages envoyés par vous vers un numéro canadien.</li> <li>Les frais d’itinérance et d’interurbain varient selon l’option d’itinérance inscrite à votre compte. </li> <li>Si vous avez Partout chez vous<sub>MC</sub>, les frais quotidiens de ce service s’appliquent aux appels sortants ou aux messages envoyés à un numéro non canadien lorsque la communication est effectuée au moyen du service Appels Wi-Fi. Si les frais quotidiens ont déjà été appliqués à votre compte, tous les appels sortants et messages envoyés pendant la période de 24 heures seront compris dans les frais initiaux de Partout chez vous.</li> <li>Si vous possédez une trousse Voyage ou une autre option d'itinérance, tous les appels sortants et les messages destinés à un numéro non canadien seront déduits du lot de votre trousse Voyage ou de votre option d'itinérance lorsque la communication est effectuée au moyen du service Appels Wi-Fi. Si vous dépassez votre limite, vous devrez payer les frais d’utilisation excédentaire indiqués dans votre trousse Voyage ou votre option d’itinérance.</li> </ul> <p>Si vous n’avez ni Partout chez vous, ni trousse Voyage ni aucune option d’itinérance, vos appels sortants et messages envoyés à un numéro non canadien sont facturés en fonction des tarifs à l’utilisation en itinérance lorsque la communication est effectuée au moyen d’un réseau Wi-Fi.</p> Puis-je faire un appel Wi-Fi au service d’urgence 9-1-1 pendant que je voyage au Canada ou aux États-Unis? <p>Oui. Si vous planifiez utiliser le service Appels Wi-Fi pendant que vous voyagez au Canada ou aux États-Unis, assurez-vous de mettre à jour l’adresse d’urgence dans les réglages de votre appareil, car cette adresse sera transmise au service d’urgence si vous composez le 9-1-1.</p> <p>Nous vous recommandons de faire les appels d’urgence au moyen d’un réseau sans-fil.</p> Que se passe-t-il si j’essaie de faire un appel Wi-Fi au service d’urgence 9-1-1 à l’extérieur du Canada et des États-Unis? <p>Les appels aux services d’urgence effectués au moyen du service Appels Wi-Fi à l’extérieur du Canada et des États-Unis ne seront pas acheminés. Nous vous recommandons de faire les appels d’urgence au moyen d’un réseau sans-fil.</p> Dans quel cas mon appareil utilisera-t-il le service Appels Wi-Fi au lieu du réseau sans-fil? <p>Dans la majorité des cas, lorsque vous avez accès à la fois à un réseau sans-fil et à un réseau Wi-Fi qui est assez puissant pour être utilisé, votre appareil sélectionnera automatiquement le service Appels Wi-Fi. Ce principe s’applique lorsque vous êtes au Canada et lorsque vous êtes en itinérance à l’extérieur du Canada. </p> <p>Si vous avez un iPhone doté d’iOS 9.1 ou d’une version ultérieure, votre appareil sélectionnera automatiquement le service Appels Wi-Fi lorsque vous avez accès à la fois à un réseau sans-fil et à un réseau Wi-Fi. Cependant, si vous avez une version antérieure à iOS 9.1, votre iPhone sélectionnera automatiquement le réseau sans-fil lorsque vous êtes au Canada et le service Appels Wi-Fi lorsque vous êtes en itinérance à l’extérieur du Canada.</p> <p>Un appareil Android sélectionnera automatiquement le service Appels Wi-Fi lorsque vous avez accès à la fois à un réseau sans-fil et à un réseau Wi-Fi. Cependant, vous pouvez modifier les paramètres de votre appareil afin qu’il se connecte par défaut à un réseau sans-fil. </p> Que dois-je faire pour passer du service Appels Wi-Fi au service sans-fil durant un appel? <p>Dans la majorité des cas, si vous passez du service Appels Wi-Fi au service sans-fil, votre appel sera interrompu. Vous devez rester connecté au réseau Wi-Fi ou sans-fil pour que l’appel en cours se poursuive. Cependant, si vous avez un appareil Apple ou Android compatible avec la VoLTE et dont la fonction Appels Wi-Fi est activ&eacute;e, et que vous passez d&rsquo;un r&eacute;seau Wi-Fi &agrave; notre r&eacute;seau LTE, l&rsquo;appel ne devra pas &ecirc;tre interrompu. Consultez notre page de <a href="http://www.rogers.com/small-business/wireless/network-coverage">configuration du service Appels Wi-Fi</a> pour voir les endroits que couvre notre r&eacute;seau sans-fil.</p> Y a-t-il des fonctions ou des services sans-fil qui entrent en conflit avec le service Appels WiFi? <p>Les services ci-dessous ne permettent pas la prise en charge du service Appels Wi-Fi :</p> <ul> <li>Blocage de données</li> <li>Gestionnaire d’appels évolué</li> <li>Service de téléscripteur</li> <li>Un seul numéro Rogers<sub>MC</sub></li> <li>Service de deuxième ligne</li> <li>Service prioritaire sans-fil</li> <li>Messagerie vocale courante</li> <li>Point d’accès (accès mobile sans licence)</li> <li>Datacom</li> <li>Données CS</li> <li>Télécopieur et service supplémentaire pour données non structurées (USSD)</li> </ul>   <p>Vous devez supprimer ces fonctions si vous souhaitez activer le service Appels Wi-Fi sur un téléphone compatible. Pour avoir accès au service Appels Wi-Fi ou pour en apprendre davantage, veuillez <a href="http://www.rogers.com/small-business/contact-us">communiquer avec nous.</a></p> Les appels géolocalisés fonctionnent-ils avec le service Appels Wi-Fi? <p>Certains appels g&eacute;olocalis&eacute;s pourraient ne pas fonctionner si vous vous servez du service Appels Wi-Fi alors que vous &ecirc;tes &agrave; l&rsquo;ext&eacute;rieur de votre zone d&rsquo;appels locaux. Ces appels comprennent les appels au service 3-1-1 (services municipaux), au service 5-1-1 (services d&rsquo;information aux voyageurs) et au service 8-1-1 (services de sant&eacute;).</p> Que dois-je faire si j’ai de la difficulté à activer le service Appels Wi-Fi sur mon appareil? <p>Si vous avez de la difficulté à activer le service Appels Wi-Fi, <a href="http://www.rogers.com/small-business/contact-us">communiquez avec nous.</a> Nous serons heureux de vous aider.</p> Comment puis-je activer la fonction VoLTE sur mon iPhone 6s ou 6s Plus?  <p>Si vous avez déjà activé le service Appels Wi-Fi, vous devez aller dans les réglages de votre iPhone pour le désactiver, puis le réactiver, afin de pouvoir utiliser la fonction VoLTE sur votre appareil.</p> <p>Si vous n’avez pas encore activé le service Appels Wi-Fi et voulez utiliser la fonction VoLTE, suivez les étapes ci-dessous :</p> <ul> <li>Allez à Réglages et sélectionnez Téléphone.</li> <li>Activez la fonction Appels Wi-Fi. Suivez les instructions à l’écran si vous configurez la fonction VoLTE pour la première fois.</li> </ul> <p>N’oubliez pas de vous assurer d’utiliser la version la plus récente du système d’exploitation avant d’activer la fonction VoLTE.</p> rogers-smb/wireless/wificalling on false false component.cta.speakToSpecialist. 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Wi-Fi Calling FAQs

Please ensure your device is connected to a Wi-Fi network before following these steps.

For Apple devices:

  1. From the Home screen, tap “Settings”.
  2. In the Settings menu, tap “Phone”.
  3. Tap “Wi-Fi Calling”.
  4. Find Wi-Fi Calling and slide to the “On” position.
  5. Confirm that you would like to register for Wi-Fi Calling.
  6. Agree to the terms and conditions.
  7. Set up an emergency 9-1-1 address and tap “Continue” to confirm it. Note: You must complete this step, as emergency services will not be able to detect your physical location when making calls over Wi-Fi. This address must be a valid Canadian or U.S. address and should be where you are most likely to be when using Wi-Fi Calling.
  8. Tap “Continue” with your recommended address to complete your Wi-Fi Calling registration.
  9. The registration takes up to 6 hours to process. Once activated, you will know when Wi-Fi Calling is available or ready to use when “Rogers Wi-Fi” appears in phone’s status bar.

For Android devices:

  1. On the device’s main page, press the “Phone” icon.
  2. On the “Phone” page, press the “MORE” link or icon (it may look like a set of dots) on the upper right of the screen.
  3. Press the “Settings” menu option to go to the “Call Settings” or “Call” page – the name of the page may vary according to manufacturer.
  4. On the “Call Settings” or “Call” page, select the “Wi-Fi Calling” option. It may be at the bottom of the page.
  5. On the “Wi-Fi Calling” page, click on the registration link to start the onboarding process.
  6. Enter your wireless phone number in the field: “Wireless Phone Number”.
  7. Press the “Get Verification Code” button. Once you do this, you’ll be sent a text message with the code.
  8. Enter the verification code from the text message into the appropriate field on your screen.
  9. Press “Submit”.
  10. Accept the terms and conditions by pressing “Agree”.
  11. Set up an emergency 9-1-1 address and tap “Continue” to confirm it. Note: You must complete this step, as emergency services will not be able to detect your physical location when making calls over Wi-Fi. This address must be a valid Canadian address and should be where you are most likely to be when using Wi-Fi Calling.
  12. Confirm the emergency 9-1-1 address by pressing “Use this address”.
  13. Now you can close the set-up page and wait for the confirmation text message.
  14. Once you get the text message, go back to the “Wi-Fi Calling” or “Call” page and move the Wi-Fi calling toggle to “ON”.
  15. The Wi-Fi Calling icon will appear on the phone’s status bar, indicating that Wi-Fi Calling is connected and ready for use.

To use Wi-Fi Calling, you need access to a public or private Wi-Fi connection. The connection must meet minimum required download and upload speeds to support voice calls. Some Wi-Fi connections may not support Wi-Fi Calling.

No. When you make a call over Wi-Fi, you’ll be using data from the Wi-Fi network you’re connected to. Internet service charges and overage rates (if applicable) apply in accordance with your internet service provider.

To give you a sense of how much internet data is used, a one-hour Wi-Fi voice call will use approximately 75 MB of data over a Wi-Fi connection.

Incoming calls and messages received over Wi-Fi Calling while in Canada will be deducted from the airtime and messaging limits included in your wireless plan.

Outgoing calls and messages sent over Wi-Fi Calling while in Canada will be billed as follows:

  • Calls/messages to Canadian numbers will be deducted from the airtime and messaging limits included in your wireless plan, and no long distance charges will apply. If you exceed your monthly plan limits, overage rates and/or current pay-per-use wireless rates apply.
  • Calls/messages to non-Canadian numbers will be billed according to the rates outlined in your wireless plan or current pay-per-use wireless rates.

You may incur additional long distance charges and/or international message charges if your VPN, DNS or internet provider is set to a country outside Canada.

If you are using Wi-Fi Calling while outside of Canada, the following will be deducted from your airtime and messaging limits included in your wireless plan without incurring any long distance or roaming charges:

  • Incoming calls and messages received from anywhere in the world
  • Outgoing calls and messages made or sent by you to a Canadian number

Roaming and/or long distance charges will vary depending on the roaming option you have on your account.

If you have Roam Like HomeTM: Outgoing Wi-Fi calls or messages made to a non-Canadian number will incur the Roam Like Home daily charge. If you have already incurred this charge, then all outgoing Wi-Fi calls and messages made or sent within that 24-hour period will be covered under the initial Roam Like Home charge.

If you have a Travel Pack or other roaming add-on, all outgoing Wi-Fi calls or messages to a non-Canadian number will be deducted from the limit included in your Travel Pack or roaming add-on. If you exceed your limit, overage rates outlined in your Travel Pack or roaming add-on apply.

If you do not have Roam Like Home or a Travel Pack or roaming add-on, your outgoing Wi-Fi calls and messages to a non-Canadian number will be billed according to roaming Pay-Per-Use rates.

Yes. If you plan on using Wi-Fi Calling while travelling throughout Canada or the U.S., make sure to update your emergency address to your most likely location for your device in your phone’s settings. Your emergency address is the one that will be given to emergency services if you call 9-1-1.

We recommend making emergency calls over a mobile network.

Calls made to emergency services while using Wi-Fi Calling outside of Canada and the U.S. are not supported. We recommend making emergency calls over a mobile network.

In most cases, when you have access to both a mobile network and a Wi-Fi connection that is strong enough to be useable, your phone automatically defaults to using Wi-Fi Calling. This applies when you are within Canada and when you are roaming outside of Canada.

For iPhones with iOS 9.1 or later, your device automatically defaults to using Wi-Fi Calling when you have access to both Wi-Fi Calling and a mobile network. However, if you have an older version of iOS, your iPhone will automatically default to using a mobile network when in Canada, and Wi-Fi Calling when roaming outside of Canada.

For Android phones, your phone automatically defaults to using Wi-Fi Calling when you have access to both Wi-Fi Calling and a mobile network. However, you may change your settings on your phone to switch the default setting to a mobile network.

In most cases, when you move between Wi-Fi calling and a mobile network, your call will drop. To ensure your call does not drop, you should remain in your Wi-Fi or mobile network’s range for the duration of the call. However, if you have an Apple VoLTE-enabled device or an Android VoLTE-enabled device with the Wi-Fi Calling-preferred setting on and you are moving between Wi-Fi Calling and our LTE network, your call should not drop. Visit our Wi-Fi Calling set-up page to see where you are covered by our mobile network.

Customers with any of the following features will not have access to Wi-Fi Calling:

  • Data blocking
  • Advanced Call Manager
  • Teletypewriter
  • Rogers One NumberTM
  • Alternative Line Service
  • Wireless Priority
  • Common Voicemail
  • UMA Hotspot
  • Datacom
  • CS Data
  • FAX and USSD services

You’ll need to remove these features if you wish to enable Wi-Fi Calling on a compatible phone. For access to Wi-Fi Calling or to learn more, please contact us.

Some location-based calls may not work if you’re using Wi-Fi Calling when outside of your phone’s local calling area. These calls include 3-1-1 (city services); 5-1-1 (traveller information) and 8-1-1 (health services).

If you have trouble activating the Wi-Fi Calling feature, contact us and we’ll be happy to help.

If you have already activated Wi-Fi Calling, you’ll need to go to your iPhone’s settings and turn Wi-Fi Calling off and then on again to activate VoLTE services.

If you have not yet activated Wi-Fi Calling and want to activate VoLTE, follow these steps:

  • Go to Settings and select Phone.
  • Toggle Wi-Fi Calling to ON. Follow the on-screen instructions if it’s the first time you’re setting it up.

Remember to make sure you are using the latest version of iOS before activating VoLTE.

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THIS_DCR : Wi-Fi Calling Terms and Conditions [+] <p>WELCOME TO ROGERS’ WI-FI CALLING SERVICE (“WI-FI CALLING”). THESE TERMS AND CONDITIONS ( “TERMS” ) CONTAIN IMPORTANT INFORMATION ABOUT WI- FI CALLING, INCLUDING IMPORTANT 9-1-1 LIMITATIONS, DETAILS ABOUT POSSIBLE SERVICE CHARGES AND IMPACTS TO YOUR EXISTING WIRELESS SERVICE FEATURES, WHICH APPLY TO YOUR ORGANIZATION AND YOUR EMPLOYEES AND PERSONNEL WITH ACCESS TO WI-FI CALLING ( “ YOU” or “ YOUR” ) . PLEASE READ CAREFULLY. PROVISION OF WI-FI CALLING IS CONDITIONAL ON YOUR CONTINUED COMPLIANCE WITH THESE TERMS. BY USING WI-FI CALLING OR MAKING IT AVAILABLE TO YOUR EMPLOYEES AND PERSONNEL, YOU CONFIRM THAT YOU HAVE AUTHORITY TO ACCEPT THESE TERMS ON BEHALF OF YOUR ORGANIZATION AND YOU ACKNOWLEDGE AND AGREE TO THESE TERMS.</p> <p>When you accept these Terms and/or when you use Wi-Fi Calling, you agree that these Terms will govern your use of Wi-Fi Calling and that these Terms, together with the Rogers Business Acceptable Use Policy (available at www.rogers.com/terms), supplement, are incorporated into, and form part of our services agreement with you. Unless otherwise defined herein, capitalized terms have the meaning given to them in your services agreement with Rogers. You hereby confirm that you understand and agree to these Terms for all users given access to Wi-Fi Calling, as outlined below. You agree to cause all subscribers who use Wi-Fi Calling to observe and comply with these Terms.</p> <p>1. Service:</p> <p>1.1. Wi-Fi Calling lets you make and receive phone calls and send and receive SMS messages on your device over a Wi-Fi connection.</p> <p>2. Eligibility and Usage Requirements:</p> <p>2.1. To use Wi-Fi Calling, you must have the Wi-Fi Calling feature enabled on a compatible Rogers device with an LTE SIM. You must also subscribe to Rogers postpaid wireless voice and data service, and have administrative rights on your Wireless Device.</p> <p>2.2. To use Wi-Fi Calling, you need access to a public or private Wi-Fi connection. While using Wi-Fi Calling, you will use internet data on the Wi-Fi connection. Minimum download and upload speeds are necessary to support voice calls using Wi-Fi Calling. Internet service charges and overage rates apply in accordance with your Rogers or third party internet service. When tethering, wireless data will be consumed on the device you are tethering from while using Wi-Fi Calling. If you use a third party internet service provider to access Wi-Fi Calling, any issues with your internet service are not the responsibility of Rogers, and it is your responsibility to resolve any such issues with your internet service provider</p> <p>3. Service Charges:</p> <p>NOTWITHSTANDING ANY OTHER PROVISION IN THESE TERMS, WHEN USING YOUR WIRELESS DEVICE, ALL STANDARD WIRELESS USAGE (INCLUDING BUT NOT LIMITED TO AIRTIME, DATA, LONG DISTANCE, ROAMING AND PAY-PER-USE CHARGES) WILL BE CHARGED AS PER YOUR WIRELESS PLAN AND CURRENT PAY-PER-USE WIRELESS RATES, AS APPLICABLE. IN ADDITION, WHEN USING WI-FI CALLING, YOU WILL REQUIRE INTERNET ACCESS AND WI-FI ACCESS; INTERNET SERVICE CHARGES/ROAMING CHARGES AND OVERAGE RATES (IF APPLICABLE) APPLY IN ACCORDANCE WITH YOUR ROGERS OR THIRD PARTY INTERNET SERVICE PACKAGE AND/OR DATA PACKAGE. WHEN USING WI-FI CALLING, SERVICE RATES APPLY FOR CALLING AND MESSAGING AS FOLLOWS:</p> <p>3.1. All incoming calls and messages received over Wi-Fi Calling while in Canada will be deducted from your airtime and messaging buckets included in your wireless plan. All outgoing calls and messages sent over Wi-Fi Calling while in Canada to a Canadian number will be deducted from your airtime and messaging buckets included in your wireless plan and no long distance charges will apply. If you exceed your plan’s bucket, overage rates and/or current pay-per-use wireless rates apply. All outgoing calls, and messages to non-Canadian numbers will be rated according to the rates outlined in your wireless plan or current pay-per-use long distance wireless rates. Please note: You may incur additional long distance charges and/or international messaging charges if your VPN, DNS or Internet provider is set to a country outside Canada.</p> <p>3.2. You may incur overage charges for the internet service being used inside or outside of the Rogers network. You may further incur data and data roaming charges in respect of such services being used to access Wi-Fi Calling (e.g. tethering), depending on your data and roaming plan or package and whether or not you are using Wi-Fi to access Wi-Fi Calling.</p> <p>3.3. When you join a network while outside of Canada, information about the country where the network connection is made will be sent to Rogers for details like billing. While travelling outside of Canada and using Wi-Fi Calling, the following will be deducted from your airtime and messaging buckets included in your wireless plan: (1) all incoming calls and messages received from anywhere in the world; and (2) all outgoing calls and messages made or sent by you to a Canadian number.</p> <p>3.4. While travelling outside of Canada and using Wi-Fi Calling, all outgoing calls and messages made or sent to a non-Canadian number will be rated the same as if they had been made on a mobile network. Roaming and/or long distance charges will vary depending on your roaming solution (e.g. Travel Pack, roaming pay-per-use rates).</p> <p>4. Quality of Service:</p> <p>4.1. Wi-Fi Calling is provided on a best commercial efforts basis, with no guarantee of quality of service related to voice connectivity, on account of its reliance on the public internet and/or mobile cellular data networks.</p> <p>5. Switching from Wi-Fi Calling to the Mobile Network:</p> <p>5.1. When you move between Wi-Fi Calling and the mobile network, your call will likely drop. While in Canada, your Wireless Device will automatically default to using Wi-Fi Calling rather than the mobile network where both co-exist. However, while roaming, your Wireless Device will automatically default to use Wi-Fi Calling over the mobile network where both services exist.</p> <p>6. Location Based Calls:</p> <p>6.1. Certain types of calls that are location-based will not be accurate when using Wi-Fi Calling from outside your Wireless Device’s local calling area. The service will assume that you are making a call from your Wireless Device’s local calling area. As such, you will reach service centres and receive information associated with your Wireless Device’s local calling area. These calls include 311 (City Services); 511 (Traffic Reporting); and 811 (Health Services).</p> <p>7. 9-1-1 LIMITATIONS:</p> <p>THIS SECTION CONTAINS IMPORTANT INFORMATION ABOUT THE DIFFERENCES AND UNIQUE LIMITATIONS OF 9-1-1 EMERGENCY SERVICE USING WI-FI CALLING. PLEASE READ CAREFULLY. By using Wi-Fi Calling, you acknowledge and agree to the information in this section regarding the limitations of using Wi-Fi Calling for dialing 9-1-1. If you are not comfortable with these limitations, we recommend that you not use Wi-Fi Calling, or consider an alternate means for accessing traditional 9-1-1 emergency services. We recommend you keep an alternative phone service handy to increase the reliability of your access to emergency services during any service interruption. Wi-Fi Calling cannot support emergency calls made outside of Canada or the United States. Please ensure you are connected to a mobile network when attempting to make an emergency call outside of Canada or the United States so you can be connected to the nearest emergency services. You agree to inform all people who use Wi-Fi Calling on your Wireless Device of the following limitations and requirements:</p> <p>7.1. Your 9-1-1 Emergency Address. When you first turn on Wi-Fi Calling on your Wireless Device, you will be asked to provide the full address for your most likely location for your Wireless Device (your “9-1-1 Emergency Address”). You are responsible for updating your 9-1-1 Emergency Address. When calling 9-1-1 you must immediately inform the 9-1-1 operator of your location (or the location of the emergency, if different) if you are able to do so. You may only register one (1) 9-1-1 Emergency Address and your 9-1-1 Emergency Address must be a location in Canada or the United States. If a United States address is entered it must not be used for more than six (6) months of any given calendar year.If you fail to comply with this requirement or we suspect you have provided false, inaccurate or incomplete location information, we have the right to restrict your current and/or future ability to access Wi-Fi Calling. Rogers will not, however, disable your ability to place a 9-1-1 call during any such restriction.</p> <p>7.2. Placing 9-1-1 Calls. When you dial 9-1-1 from your Wireless Device using the mobile network (i.e., while not using Wi-Fi Calling), your call will route automatically to the proper Public Safety Answering Point (“PSAP”) based on the location you are calling from. If you dial 9-1-1 while using Wi-Fi Calling, your call routes to a specialized emergency call centre that will transfer your call to the correct PSAP by using the 9-1-1 Emergency Address you specified or based on the location you have provided to the 9-1-1 operator. When dialing 9-1-1 while using Wi-Fi Calling you must immediately inform the 9- 1-1 operator of your location (or the location of the emergency, if different). It is important that you do not hang up unless directly told to do so, and if disconnected, you must immediately dial 9-1-1 again. You should also be prepared to provide your call-back number to the 9-1-1 operator. If you are using Wi-Fi Calling to dial 9-1-1 and the Wi-Fi connection is lost, your call to 9-1-1 will drop and the specialized emergency call centre and/or PSAP will not have any method of re-connecting with you. If this occurs you must dial 9-1-1 again.</p> <p>7.3. Accuracy of 9-1-1 Information. You agree to provide true, accurate, current and complete 9-1-1 Emergency Address and other information to Rogers, and are responsible for maintaining and updating the 9-1-1 Emergency Address information associated with your Wireless Device. If you do not update your 9-1-1 Emergency Address and you do not correctly identify the location of the emergency, 9-1-1 calls you make while using Wi-Fi Calling will be routed based on your previously provided 9-1-1 Emergency Address and therefore may be routed to the incorrect PSAP for the emergency location. If you are unable to speak, the dispatcher may not be able to locate you if you have failed to update your 9-1-1 Emergency Address. You may update your 9-1-1 Emergency Address in the settings section of your Wireless Device. During certain periods, updates to your 9-1- 1 Emergency Address may not be reflected instantly (e.g., during IT maintenance periods). Please note that when you register or update your 9-1-1 Emergency Address, it will be validated for accuracy through a Canada Post and PSAP validation service. If the validation service is not able to recognize the proposed 9-1-1 Emergency Address that you provided, you will be provided with a recommendation for correction of the 9-1-1 Emergency Address. If you choose to override the recommendation provided, please be aware that your 9-1-1 Emergency Address will be manually updated the next business day. Therefore, in the event of an emergency, you may not have a 9-1-1 Emergency Address in the database until the end of the next business day. It is strongly encouraged that you always have an alternate means of accessing 9-1-1.</p> <p>7.4. Connection Time and Technical Difficulties. For technical reasons there is a possibility that your 9-1-1 call will produce a busy signal or will take longer to answer as compared to traditional 9-1-1 calls. The 9-1-1 service will not function if the internet access point and underlying Wi-Fi network is not configured correctly, does not have the bandwidth to carry a call, or if the Wi-Fi Calling feature is not functioning for any reason, including but not limited to, a power outage, Wi-Fi or broadband service outage or suspension, network or internet congestion or disconnection, mobile network outage or disconnection of your service because of billing issues or your breach of your services agreement with Rogers.</p> <p>7.5. Features Not Available for 9-1-1 Wi-Fi Calling. Please note that the following features will not be available for 9-1-1 Wi-Fi Calling: Call Transfer (you cannot transfer a 9-1-1 call or transfer another call to 9-1-1); Conference Call (a 9-1-1 call cannot be included in a conference call); and Call Forwarding (you cannot forward calls to 9-1-1). In addition, you will not be able to put a 9-1-1 call on hold. T9-1-1 Service is not available for 9-1-1 Wi-Fi Calling (you cannot communicate with 9-1-1 operators via text message for deaf, hard of hearing or speech impaired users).</p> <p>7.6. Limitation of Liability. Rogers and its service providers disclaim all responsibility for the conduct of PSAPs, all other third parties involved in the provision of emergency response services and any technical difficulties associated with the functioning of the 9-1-1 service. Rogers and its service providers do not have any control over PSAPs and are therefore not responsible for whether they answer 9-1-1 calls made using Wi-Fi Calling, how they answer these calls, or how they handle these calls. Rogers and its service providers rely on third parties to assist in the provision of 9-1-1 services, and disclaim any and all liability for acts or omissions by third parties in the provision of 9-1-1 services. Neither Rogers nor its service providers, officers or employees may be held liable for any claim, damage, or loss (including, without limitation, legal fees) by, or on behalf of, you or any third- party user of Rogers’ 9-1-1 dialing capability.</p>