Sometimes our systems are down for maintenance and can affect the activation process. If you experience this, please try again later. If the problem persists, please contact us at rogers.com/contactus.
Troubleshooting your Apple Watch
I am having trouble activating cellular service on my Apple Watch. What do I do?
I’m unable to send/receive SMS on my Apple Watch. What’s going on?
If your iPhone is turned off or in airplane mode you will be unable to send or receive SMS with Apple Watch over cellular data networks. To continue using these features, your iPhone must be turned on, connected to the cellular network and signed into the same Apple ID as your Apple Watch.
I’m unable to send/receive iMessages on my Apple Watch. What’s going on?
Make sure that your iPhone and Apple Watch are signed into the same Apple ID and that your Apple Watch is connected to a data (cellular) or Wi-Fi network.