TALK MORE FOR LESS
MANAGE YOUR CALLS
ROMANCE SERVICES AND MORE
- Subscribe to the MY5 add-on.
- Select 5 Canadian-based phone numbers you would like to include in your list
- Depending on your add-on, start calling, texting, picture and video messaging to and from your MY5 list.
Long Distance Rating Rules for MY5 Local and Canada Wide Incoming calling is when you receive a call on your wireless device. Your Incoming Local Calling Area is the area or geographic boundary associated with your wireless number. All calls that you receive on your wireless device while you are physically within that area are local. All calls that you receive while physically outside of that area are long distance. Outgoing calling is when you place a call on your wireless device. Your Outgoing Local Calling Area is determined by your physical location -- the area you are in at any given moment. If you dial a number that is local to your physical location, then it is a local call. If you dial a number that is long distance to your physical location, then it is a long distance call. How do local calling areas and wireless long distance impact your Rogers MY5 plan? Lisa has a Toronto wireless phone number. She subscribes to MY5,
How do local calling areas and wireless long distance impact your Rogers MY5 Canada Wide plan? Lisa has a Toronto wireless phone number. She subscribes to MY5Canada Wide,
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4836 to be sent a link to the portal)
You can change your MY5 list once per calendar month. At this time you can change one or all of the numbers in your list. Changes will take effect immediately. So if one of your top 5 gets a new number or you just changed best friends, just update your list. It's easy.
Updates take effect immediately.
- Applies only to calls received while in Canada.
- Long distance and roaming charges apply to the entire call
- 6pm Early Evening Calling Option | $7.00/month
Move the start time of your evening calling up to 6pm. - 5pm Early Evening Calling Option | $9.00/month
Move the start time of your evening calling up to 5pm. - If your plan already has evenings starting at 6pm, move it to 5pm for only an extra $2/month.
- Connect face-to-face with friends and family
- Share moments in your life as they happen
- As long as both parties have a Rogers or Fido Video Calling capable phone, and both devices are within the HSPA coverage area2, you're ready to connect live
menu or press the Video Call key on your phone
2. The internal camera automatically turns on and displays your image on the phones
screen
3. Once the call is connected you will be able to talk face-to-face
4. If the person you are calling doesn't have a video call capable phone, or is out of Rogers
3.5G network coverage, you will receive an on-screen message asking if you want to
make a voice call or send a text message to that number instead
call. Answer the call as you normally would by selecting the Talk key on your phone
2. When receiving a call, you have the option to show yourself to the caller by selecting Yes
when prompted or by selecting the Show Me key
3. Once the call is connected you will be able to talk face-to-face
Up to 5 people at the same time can use TalkSpot at home with their compatible wireless TalkSpot phone and still use the internet.
TalkSpot option
TalkSpot compatible devices include
If you don't have a wireless router, we recommend a Rogers TalkSpot™ wireless router. The router is $80 which you'll get back as a credit on your Rogers account after subscribing to your TalkSpot option for 90 days5
Unlimited local calling at home from your wireless phone.
Unlimited local and Canadian long distance calling at home from your wireless phone.
You also get Unlimited Evening Calling (starting at 5pm) and Weekend Calling, which means you can make unlimited calls from your wireless phone after 5 pm on weekdays and call all you want on the weekend at no extra charge when you're away from home.
- Optimized for Voice usage to maximize your TalkSpot experience
- Longer battery life on your wireless phone while in the TalkSpot area
- Improved coverage and voice quality within your TalkSpot area
- Easy set-up with one-touch synch with your TalkSpot wireless phone
- Dedicated Rogers Technical Support
- Frequently Asked Questions
1 Unlimited local calls, text/picture/video messages (as applicable) apply to 5 numbers on MY5 list. Long distance, text to landline and roaming charges extra. Only 10-digit Canadian-based numbers eligible (excludes customers' own wireless number, voice mail retrieval number and special numbers like 1-800/1-900). One MY5 update/month allowed. Excludes premium messages (roaming, international, alerts, contests and promotions).
2 Unlimited local calls, text/picture/video messages apply to 5 numbers on MY5 list. Unlimited Canada-Wide calling applies only to calls initiated/received from your wireless phone in Canada to/from MY5 list. Long distance, text to landline and roaming charges extra. Only 10-digit Canadian-based numbers eligible (excludes customers' own wireless number, voice mail retrieval number and special numbers like 1-800/1-900). One MY5 update/month allowed. Excludes premium messages (roaming, international, alerts, contests and promotions).
1 Not available with Digital and Canadian One Rate plans
1 Must subscribe to a plan that already includes evenings and weekends.
1 Rogers and/ or Fido Video Calling capable phone required.
2 Not available in all areas. See rogers.com/coverage for coverage details. You'll know when you are in the HSPA network coverage area when the network indicator appears beside the signal bars on your 3.5G device. Signal strength may vary.
3 Applies to both parties on the call. Video call airtime is charged in addition to minute allotment included in standard voice plans.
2 Monthly airtime package with Talkspot option, TalkSpot compatible device, high speed internet connection (min 512kbps upload/download speed) and wireless router required. Talkspot only available on select Rogers wireless voice plans (e.g. excludes Pay As You Go plans). Calls may be made/received through an open wireless Internet connection (Wi-Fi) and on public Wi-Fi networks not requiring password access. Calls initiated on Rogers' network (when not connected to the Wi-Fi) charged according to monthly wireless airtime package. Customers strongly recommended to provide 9-1-1 emergency contact information before service is activated.
3 Includes unlimited local calls made/received when connected to the wireless Internet connection (Wi-Fi). Canadian, US and International long distance calls not included and charged at current long distance rates applicable to Rogers wireless service. Text/Picture/Video/Instant Messaging, data transmission and additional services selected not included and charged at current rates applicable to Rogers wireless service.
4 Includes unlimited Canada-wide calls made/received when connected to the the wireless Internet connection (Wi-Fi). International long distance calls not included and charged at current long distance rates applicable to Rogers wireless service. Text/Picture/Video/Instant Messaging, data transmission and additional services selected not included and charged at current rates applicable to Rogers wireless service.
5 Customers purchasing TalkSpot wireless router from an authorized Rogers dealer ($80+taxes) with subscription to TalkSpot option receive router credit (excluding applicable taxes) on invoice approx. 90 days after purchase. Customers must remain TalkSpot subscribers with account in good standing at time of invoice credit to be eligible. Limit one offer purchase per eligible telephone number.
- Determine which calls to answer or which can go to voicemail.
- Prepare yourself for each call.
- Update your address book right from your phone's incoming calls listing.
Please note: Your name will appear when you make calls even if you don't purchase Name Display. But if you don't purchase Name Display you won't be able to see the names of people who call you!
The name that will appear is the same name that appears on your Rogers Wireless bill. We recommend you check your bill to determine the name which will be appearing when you make calls. To change the name on your account complete the Name Display Request Form .
How do I check the name(s) provided to Rogers Wireless?
- For assistance in determining the names which will be displayed when you have multiple numbers on one account (such as family plan). Learn More
- For assistance in determining the name that will be displayed if you have only one wireless number on your account. Learn More
*Name Display is only available to Rogers Wireless and Fido post paid customers. Customers who have Name Display (or similar product) on a landline service will be able to see your name when you call them. If you are a Pay as You Go customer, your name will be displayed when you make calls to people who have Name Display on their wireless phone or landline service. In order to check your name information and/or update your name information please call 1-800-575-9090 and select 'Account Changes' from the main menu followed by 'Contact Information'. To permanently block your name and number when you make calls call 1-800-575-9090. Select 'Phone Features' from the main menu followed by 'Call Display'.
Pay as You Go customers can not purchase the Name Display service.
- More storage - receive up to 35 five-minute messages and save each one for up to 10 days
- Skip Password - retrieve messages from your wireless phone faster.
- Call Return - connect immediately to the caller who left you a message
- Group Messaging - send a single voice message to 25 Rogers Wireless Voicemail users at the same time. You can create up to 15 group-messaging lists.
- Record a personalized greeting up to 3 minutes long.
Voicemail ensures you never miss a call. Pick up your messages from your wireless phone or landline whenever it's convenient for you.
- Take up to 10 three-minute messages and save each one for up to 5 days
- Record a personalized greeting up to 3 minutes long
- No charge for messages received
- Receive up to 35 five-minute messages and save each one for up to 10 days
- Record a personalized greeting up to 3 minutes long
- Visual Voicemail will not work if you turn on the Data Block on your iPhone
- Visual Voicemail does use Data. There are no charges when you are using your iPhone in Canada
- You will incur data roaming charges when roaming outside of Canada. You can still access your voicemail if you block data, by pressing and holding 1
Set up Visual Voicemail and create a password via device interface:
- Tap Voicemail. The first time you tap Voicemail, iPhone prompts you to create a voicemail password and record your voicemail greeting. Use any 4-10 digit password that only you will know.
- Tap Save
- Re-enter password and tap Save again
Record a new voicemail greeting:
- Tap Voicemail and tap Greeting. Then tap Custom
- Tap Record and say your greeting.
- When you finish, tap Stop. To listen to your greeting, tap Play.
- When you're satisfied, tap Save.
Set iPhone to play a default voicemail greeting:
- Tap Voicemail and tap Greeting. Then tap Default. When someone calls, they'll hear a standard message that includes your phone number.
Set up Visual Voicemail through standard Voicemail Interface
- From Home screen tap Phone
- Tap Keypad
- Tap and hold the 1 key
- Follow prompts to set up password and greeting
Checking Voicemail:
- The Voicemail screen shows your voicemail messages. Unheard
The number of notifications that you receive will be reduced by notifying you only in the event that no other notification is provided (missed call log or new voicemail message indicator).
In most instances, that means, only if you turn your phone off or are out of coverage.
In the past, some phones attached the phone number to the date and presented it as one long line in the WhoCalled message.
This has been corrected and you will now see the phone number line as:
01:416444-5555 @ 9:21 AM 2009/11/11
We have also improved the line telling you how many calls you have missed.
You are able to easily click on the phone number (or use your phones menu/option key) to return a call directly from the WhoCalled message.
Example of the new message
Message Header:
+8888
Nov 12, 2009 9:21
Message Content:
WhoCalled Now Improved
(01) Call(s) missed
01:416444-5555 @ 9:21 AM 2009/11/11
Select number to call back
Forward your calls to another phone number. This option includes 2,500 local Call Forwarding minutes.
- Without option, the per minute rate for Call Forwarding is $0.20.
- Long distance charges apply.
- Some plans include Call Forward minutes at no charge. Refer to your plan details.
- Time of day (hours of operation)
- Day of the week (weekdays only)
- Specific Dates (exclude holidays)
- Area codes or specific phone numbers (Calls back to the office)
Receive a detailed explanation of all your wireless voice and data usage, including date, time, duration and applicable charge.
1 In order to use Name Display you must have a Name Display compliant handset. Click here for a list of compatible handsets. You must have, or purchase, Call Display in order to use Name Display. Calls placed from; phones using call blocking features, pay phones, from some business lines, originating outside Canada or originating from the operator will not display the name of the caller. Other wireless carriers in Canada and some landline providers do not have this product available, therefore you will not see the names of callers from these carriers. Callers may choose not to have their name shown. Callers may choose not to have their name shown on outgoing calls. Click here for more details. Add standalone Name Display to select plans for $2.
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2 5
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1 Service backs up contacts and self created content saved on your phone (not SIM card and must be downloaded to a compatible phone.)
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We'll give you the number, connect your call and send the listing to your phone in a free text message.
So next time you need the number, it's there at your fingertips.
Plus, you'll receive a free text message with the name and contact details of the cab company assigned to your call.
available and connect to signals right from your wireless phone - your choice of voice, text or online.
Service
Towing
Boosts
Delivery (12L)
Change
Lock Service
free
5 calls per year
Auto Roadside Service Terms & Conditions
The following terms and conditions of service govern your use of the Auto Roadside Service that you have subscribed to or receive from Rogers, must be read in conjunction with the Rogers Terms of Service and are incorporated into our agreement with you. Unless otherwise defined herein, capitalized terms below have the meanings given to them in the Rogers Terms of Service.
GeneralAuto Roadside Service is linked to your Rogers wireless phone number. When calling for service, have your phone number ready. Once service is dispatched, the vehicle must be attended when service arrives.
#AUTO (#2886) can be dialled in Canada (airtime and toll free) from your Rogers wireless device. While in the United States or via landline, please dial 1-800-883-2113 toll free (no airtime or roaming charges if calling from your Rogers wireless device).
Services are available across Canada (including, without limitation, Yukon, Northwest Territories and Nunavut) and the continental U.S. (including, without limitation, Alaska and the District of Columbia, but not Hawaii or Puerto Rico).
The Auto Roadside Service program for Rogers subscribers is provided by Dominion Automobile Association Limited ("DAA"). DAA may be contacted by calling #AUTO (#2886) or 1-800-883-2113.
Neither DAA nor Rogers makes any warranties as to actual response times on individual calls and are not responsible for service delays. DAA will provide an estimate of waiting time when responding to the initial call for service and will endeavour to respond to such calls in a timely fashion as weather and traffic conditions permit, but shall not be responsible for service delays.
Eligible vehicles (each, an "Eligible Vehicle") for Auto Roadside Service are any non-commercial motor car, truck or van with a gross vehicle weight not exceeding a one ton cargo rating, but shall not include any motorcycle, snowmobile, farm tractor, farm or construction machine or any vehicle not normally intended to be driven on public roads or highways. Auto Roadside Service is not available for the following: unattended or non-registered vehicles; vehicles disabled or stuck in a non-regularly travelled area (i.e. vacant lot, open field, beach, private or impassable road, mud trail, construction site); RV's, motorcycles or recreational vehicles of any kind; taxis; limousines; school buses; commercial vehicles; and/or any other vehicle of any description that cannot be serviced with "standard automobile services equipment".
The Auto Roadside Service program includes the following services for Eligible Vehicles:
1. Towing - Your vehicle will be towed to the destination of your choice for any reason including, without limitation, mechanical failure, collision, road debris, or weather-related phenomena.
2. Dead Battery - An attempt will be made to boost the battery so that the vehicle can be re-started.
3. Gasoline Delivery -Delivery of up to a maximum of 12 litres of gasoline so that the vehicle can proceed to the nearest gas station. For safety reasons diesel and other fuels will not be delivered. The Eligible Vehicle must be out of fuel prior to the request for service.
4. Flat Tire - The flat tire will be removed and your spare tire will be installed, provided that the spare tire is inflated and in sound operating condition. In the event the spare tire is deemed to be unsafe, the vehicle will be towed to the nearest qualified repair facility. Flat tires will not be repaired.
5. Lockout Service - Should keys be locked in a vehicle, an attempt will be made to open and/or gain access to the passenger compartment of the vehicle and/or its trunk if accessible through such compartment. Parts, excessive labour and/or services of a locksmith may result in additional charges not included with your Auto Roadside Service.
6. Winching/Extrication - If a vehicle becomes stuck in a ditch, mud or snow, an attempt will be made to winch or extricate the vehicle, provided that the vehicle is accessible and located on, or adjacent to, a regularly travelled roadway.
You are solely responsible for the cost of all parts and/or labour to the vehicle.
Auto Roadside Access (pay-per-use)
Payment must be made at the time of service request via American Express, MasterCard, or Visa credit card. Once a credit card payment has been approved by the card issuer, DAA will dispatch a service provider to your location. You are responsible for all costs and charges, including applicable taxes. DAA and its service providers will bill you in Canadian dollars for services performed in Canada and in U.S. dollars for services performed in the United States.
A "Gone on Arrival" fee of $20.00 USD or $25.00 CDN will be charged to you if you make a call for service but are not present at the vehicle upon service response.
DAA will make a reasonable effort to find the lowest service provider price in the area where the services take place. If within seven days of a service event, you submit a bona fide written quote from a second service provider who was able to provide the same services at a lower price on the occasion that the service was needed, DAA will refund you 110% of the difference between the price paid for the service and the price quoted by the alternate service provider. For instructions on how to submit a valid quote that disputes receiving the best rate, call 1-800-883-2113 or #AUTO to speak with a DAA Auto Roadside Service representative.
Auto Roadside Premium Plan
The Auto Roadside Premium Plan includes up to 5 service calls per subscription year (beginning on the date that you subscribe to the plan). Any additional service calls will be part of the Auto Roadside Access pay-per-use program described above and charged to you accordingly. You must wait 72 hours after subscribing to this plan before placing a service call. If following a service call your vehicle is unattended at the time that the service provider arrives at the vehicle, then that service call will still be deducted from the number of calls allowed per year. Upon subscription, your wireless number, billing address and name will be provided to DAA to facilitate the sending of a welcome kit.
Your wireless device must be present at time of service as proof of membership. The services are to be made available in connection with the wireless handset regardless of the vehicle in which they are travelling, provided that it is an Eligible Vehicle.
Maximum Covered Services - Coverage is limited to up to $50.00 per service incident. You will be notified if the cost is expected to exceed that amount and we will request your consent to pay any additional services fees prior to dispatching a service vehicle. You will pay any such fees directly to the service provider.
Cancellation - You may cancel your subscription to the plan at any time by calling 1-888-ROGERS1.
Note: Airtime and long distance charges - if applicable - will apply to your call once you're connected.
Only available in Canada. These services are available to all post paid users. You must be 18 years of age or older to use this service. Rogers Wireless Inc. and its affiliates do not control or endorse the content, messages or information communicated through this service and the views communicated are those of their authors and not Rogers Wireless. Rogers Wireless specifically disclaims any liability with regard to this service and any actions resulting from your participation. Always use caution when giving out any personally identifiable information about yourself in any communication using this service. You agree to use this service only to post, send and receive voice messages that are proper and lawful.
