Answer:

From Rogers.com

1. Go to www.rogers.com/signin
2. Enter your username and password, or click Register Now to set up your online account.
3. Select the Update MY5 or Update MY10 link in the wireless module. (If you have multiple numbers associated with your Rogers wireless account, select the number with the MY5 or MY10 list you want to manage from the drop-down menu. Then select the Update MY5 or Update MY10 link.)
4. Update or edit your Canadian-based MY5 or MY10 phone numbers. If you have not entered any numbers, the given spaces will be blank.
5. Remember to select the Update MY5 or Update MY10 button at the bottom of the page or your changes will not be saved. Updates take effect immediately.

For more information, please visit: http://www.connectedmagazine.ca/how-tos/10165/my-rogers-even-better/

From your smartphone:

If you don't have the Rogers My Account app, you can download it free of charge from your smartphone app store.

1. Launch the Rogers My Account app and select the Services tab and click on MY5. This also applies if you have MY10.
2. Update or edit your Canadian-based MY5 or MY10 phone numbers. If you have not entered any numbers, the given spaces will be blank.
3. Remember to select the Update button at the bottom of the page or your MY5/MY10 changes will not be saved. Updates take effect immediately.

For more information, please visit http://www.connectedmagazine.ca/how-tos/18931/update-my5-and-my10-from-your-smartphone/

Quick Messaging and Feature Phones:

1. Launch the mobile internet browser on your handset to get to the Rogers Mobile Internet Portal (or text HOME to 4836 to be sent a link to the portal).
2. Under My Account click on MY5. This also applies if you have MY10.
3. Select Add/Modify numbers. If you have not entered any numbers, the given spaces will be blank.
4. Enter the numbers you wish to update and select Submit. Your changes take effect immediately.
5. Remember to select the Submit button at the bottom of the page or your MY5/MY10 changes will not be saved.

Please note: If you move from MY5 to MY10, please re-enter your original MY5 contacts before adding five more. You can change your MY5 or MY10 list once per calendar month. At this time, you can change one or all of the numbers in your list. Changes take effect immediately.

Answer:

You can access information and subscribe to the Wireless Add-Ons of your choice by: Clicking 'Add or modify Add Ons' from the Overview tab and Wireless section in your 'My Rogers' profile. This can also be done similarly on the 'Plans & Packages' tab as well. By dialing *611 (at no charge) from your wireless phone.

Answer:

To track your order, go to www.ups.ca, enter your tracking number (sent to you in the Shipping Notification email) in the track box provided and click Track.

If you have any questions about the status of your delivery after three business days, you can also contact UPS directly at 1 800 PICK-UPS (742-5877).

Answer:

Any applicable hardware upgrade fees and/or discounts are determined by a customer's eligibility. If you registered your account with rogers.com self-service, you can view the eligible devices and prices for your hardware upgrade under the Manage My Wireless Services section.

Answer:

For customer support for your iPad hardware, software or applications, contact Apple at 1-800-263-3394. For customer support for the data plan associated with your iPad and for 3G network connectivity issues, contact Rogers at 1-888-ROGERS1.

Answer:

Yes, to take advantage of this reward you need to extend your contract. Extension periods are available for 2 and 3 year options.

Answer:

Receiving a call
All calls that you receive on your wireless device while you are physically within your incoming local calling area are local. All calls that you receive while physically outside of that area are long distance.

Making a call
If you dial a number that is local to your physical location, then it is a local call. If you dial a number that is long distance to your physical location, then it is a long distance call.

TIP: If you're unsure if the number you are calling is local to your location, simply dial the number as 'local' (area code + 7 digits). If the number is long distance, your call will be completed, preceded by a network recording advising that the call is long distance.

For more information on incoming and outgoing local calling areas, please visit rogers.com/callingareas.

Answer:

To set up your voicemail from your wireless phone:

1. Turn your phone off and then on.
2. Press & hold down the 1 key.
3. Follow prompts in the new user tutorial to set up personal password and greeting.

To set up your voicemail messages from your landline:

1. Dial your own wireless phone number and press # when the greeting plays.
2. Follow prompts in the new user tutorial to set up a personal password and greeting.

Answer:

Sending a text message while roaming in the U.S. costs $0.75/message sent, and sending a text message while roaming overseas costs just $0.75/message sent. Receiving a text message while roaming in the U.S. and overseas costs $0.20/message if you do not have an option/plan that includes text messaging.

Answer:

You may be asked to provide additional information when setting up an email from one of the below Internet Service Providers on your smartphone. A list of potential Internet Service Providers are provided below:

E-mail Domain	Account Type	Incoming Mail Server					Outgoing Mail Server
		Name	Username Format	Preferred SSL Setting	Preferred Port Number	Preferred Authentication Process	Name	Preferred SSL Setting	Preferred Port Number
rogers.com, nl.rogers.com	POP3	pop.broadband.rogers.com	email address	OFF	110	cleartext	smtp.broadband.rogers.com	OFF	25
yahoo.com	IMAP	imap.mail.yahoo.com			143		smtp.mobile.mail.yahoo.com
sympatico.ca	POP3	pop1.sympatico.ca	username	ON	995	N/A	mail.1xbell.ca	ON
telus.net		pop.telus.net		OFF	110	cleartext	smtp.telus.net	OFF
shawcable.com		mail.shawcable.com					mail.shawcable.com
cogeco.ca		pop.cogeco.ca					smtp.cogeco.ca
videotron.net, videotron.ca		pop.videotron.ca					relais.videotron.ca
mts.net		pop.mts.net					smtp.mts.net
sasktel.net		mail.sasktel.net					mail.sasktel.net
radiant.net		mail.radiant.net					smtp.radiant.net
eastlink.ca		pop.eastlink.ca					smtp.eastlink.ca
Mountain Cable		pop3.mountaincable.net					smtp.mountaincable.net
Primus.ca		pop.primus.ca	email address				smtp.primus.ca
Accesscomm.ca		pop.accesscomm.ca	username				smtp.accesscomm.ca
uniserve.net		pop.uniserve.net					mail.uniserve.net
MNSI		in.mnsi.net					out.mnsi.net
Distributel		pop.distributel.net					smtp.distributel.net
AEI		pop.aei.ca	email address				smtp.aei.ca
Teksavvy.com		mail.tecksavvy.com	username				smtp.teksavvy.com