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WIRELESS HOME PHONE TV INTERNET HOME MONITORING SUPPORT DEALS & PROMOTIONS
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Category:  Online Billing and Payment X


TOP QUESTIONS AND ANSWERS
    There are several ways you can confirm your payment and account balance that's convenient for you:

  • Online at rogers.com/onlinebilling you can create your own "My Rogers" account and you can track your payment history online
  • Call 1 888 ROGERS 1 (764-3771) and select Billing and Payment option
  • From your Rogers Wireless phone, press *BILL and it will provide your last payment made and account balance
    If you activated a new account or subscribed to an add-on service mid-way through your billing period, you will see partial charges for regular monthly fees and any actual usage charges incurred from your activation or add-on date to your invoice date. For example, if you subscribed to an add-on on September 23 and your invoice date is October 7 (see item 9), your bill will include 15 days of partial charges. Regular charges are monthly fees for each full month of service, billed in advance. For example, if your invoice date is October 7, you will see full monthly fees from October 8 to November 7.
    To view your bill online, please follow these steps:

    1. Sign in to your My Rogers account on rogers.com. You will be automatically taken to the My Rogers Overview page.
    2. Click on View Bill under Billing Information. You will be taken to the most current invoice available, with option to view others since your initial registration as well.
    3. Under 'Billing Information' click on 'View Bill'
    4. You will be taken to the most current invoice available, with option to view others since your initial registration as well

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    There are several reasons why your Bill may be higher than expected if you have:

  • Recently changed your Wireless plan or activated a new cellular phone that is mid billing period, you have partial charges on your Bill
  • Used more than your entitlement usage and you may have incurred additional charges
  • Recently travelled and incurred either long distance or roaming charges
  • Recently changed your Billing cycle or consolidated accounts, you may have some partial charges on your bill
    There are several ways you can pay your bill so choose a method that's convenient for you:
  • Online at rogers.com/onlinebilling
  • Automatically by pre-authorized chequing or credit card payment
  • At any Rogers Plus store (Please bring your invoice with you)
  • By internet/telephone banking or at most banks
  • By cheque and mailing to: Rogers, PO Box 9100, Don Mills, ON, M3C 3P9.
  • Allow 5 business days for your payment to reach us by mail and be processed.
    If you do a Wireless plan change or activated a new cellular phone that is mid billing period, your usage is pro rated from the date of your activation or change to the end of your billing period. Any overages that occur will be billed at regular rates.

    For example: if your plan includes 100 minutes and your billing period is from the 1st to the 30th of the month and the change to our account occurred on the 15th you will have 50 minutes free in your plan because you are paying from the 15th to the 30th. (100 mins / 30 days x 15 days = 50 mins)

    It should be noted that your recurring fee is also prorated, so you will be charged a "partial" monthly service fee (MSF) as well.
    Track your airtime, data and messaging usage right on your phone with My Account. Just launch the mobile internet on your phone and click on My Account from the Rogers mobile internet home page. When you use My Account, there are no data charges, nor will it deduct from your data bucket if you have a data plan. You can also check your airtime, data and messaging usage by logging in to My Rogers from your personal computer. If you don't yet have a My Rogers Account, sign up here.
    To make a payment directly to your Rogers account
  • Sign in to My Rogers at rogers.com.
  • On the Overview page, select Pay Now under Bill Information, and follow the steps provided.
    The most convenient and easy way to pay your bill is to change/update your method of payment to pre-authorized chequing or pre-authorized credit card. Sign in to My Rogers at rogers.com, and on the Overview page, select Payment Method under Bill Information.

    Select the method of payment located in the drop-down box.

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