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Internet Services
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If you are familiar with your email program and require only the specific server settings, please refer to the list below. If you require more detailed instructions, please click the link at the bottom of the page. - Your Email Address:username@rogers.com or username@nl.rogers.com
Enter your Rogers Email user name in place of "username" - Password:Enter your Rogers Email password.
Remember your password is case sensitive. Check that caps lock is not on. - Incoming (POP) Server:pop.broadband.rogers.com
- Outgoing (SMTP) Server:smtp.broadband.rogers.com
- SMTP Authentication: Should be ON.
This will allow you to send mail. If you are asked to enter a username and password, enter the same ones used to download mail. - Outgoing (SMTP) Port Number:587
This isn't detailed enough. I need step-by-step instructions to set up my mail program. Note: Rogers cannot provide telephone or Email support for Email programs other than Outlook Express and Rogers Hi-Speed Internet Webmail.
Self-Help
SHS includes a number of tools that help you manage your connection and email problems yourself, without having to make that call to technical support: - Email Password Recovery Tool- SHS provides a quick link to the email password recovery webpage where you can retrieve your Rogers email account password.
- Outlook Express Account Creation Tool- With this tool, you can quickly and easily setup a Rogers Email address in Outlook Express.
- One Click Fix Tools- SHS provides a direct connection to our One-Click Fix tools, which offer true one-click fixes for many common Internet problems and housekeeping tasks such as clearing your Internet browser history and cache, or deleting your temporary Internet files.
- Home Page Reset Tool- This tool allows you to quickly reset your Internet browser homepage.
- System Files Verification Utility- This tool will check and repair your operating system files.
- System Restore Point- With this tool you can set a system restore point. This allows you to return your computer to that state should you encounter problems in the future. If you've been attacked by a virus or spyware, you can often repair your system by using this tool.
- Network Address Renewal Tool- This tool allows you to release and renew your Internet Address (IP).
 Click here for your FREE SHS download!
Rogers Online Protection is a smart, all-in-one online security package that
automatically safeguards you and your family online, so you don't have to think about it. For more information about Rogers Online Protection, check out the links below: | About Rogers Online Protection Click here for information about the change from Rogers Yahoo! Online Protection to the all-new Rogers Online Protection. | | Using Rogers Online Protection Click the link above to explore the Rogers Online Protection Knowledgebase. It contains what you need to know to resolve common Technical Support questions about Rogers Online Protection. |
Click here to download Rogers Online Protection
If your network problem exists on only some computers on your network, but other computers can still connect to the Internet, then the problem lies with the configuration of the computers that are experiencing problems. To troubleshoot, follow the steps below for each computer that cannot connect to the Internet: Step 1 - Restart Your Computer - Restart your computer as you normally would. Ensure that you have removed all disks and CD-ROMs fromthe drives.
- When your computer has restarted, open Internet Explorer and try to visit some websites. If you connect, that's great! You're all finished! If you can't, continue below:
Step 2 - Check Your Cable Connections - If you are troubleshooting a wired connection, ensure that the Ethernet cable is securely connected to the computer at one end, and the router or hub at the other. When the cable is properly connected, lights will illuminate on the front of the router or hub, and beside the Ethernet port on the back of the computer.
- Open Internet Explorer and try to visit some websites. If you connect, that's great! You're all finished! If you can't, continue below:
Step 3 - Check Your Wireless Settings click hereto check your wireless settings. Step 4 - Check your network settings Click hereto check your network settings.
Welcome to our Home Networking Section! Here you can find information about home networks, learn how to build one yourself, learn how to secure your network and even how to fix problems if you have an existing home network. Please select from the options below: Please Note: Rogers cannot provide telephone or email support for home networking configuration or troubleshooting.
To provide you with the maximum level of monitoring, your usage will be updated within the Usage tool on a daily basis. You have the ability to view your usage at any time. We will also notify you via an online message when you are at 75% and 100% of your usage allowance. We encourage customers to monitor their usage through the usage tool. The Usage Measurement tool measures in megabytes. If you use less than one megabyte on a day, no use will be recorded.
Q: What will the Self Help Software do for me? A: This free software can automatically fix problems that may prevent you from connecting to the Internet or sending/receiving e-mail. If SHS detects a problem with your connection or e-mail settings, it can restore them. In most cases, this will restore your computer's ability to connect to the Internet or send/receive e-mail. Q: Will Self Help Software help with my email problems? A: Yes. SHS will check Outlook Express to ensure your Rogers Email account settings are correct. If it determines that there is a problem, it will automatically repair it and notify you. There are also a number of One Click Fix Solutions which can be accessed through SHS to help maintain your email accounts. Q: What are the One Click Fix Tools? A: The Rogers One Click Fix Tools are a collection of online tools designed to help you fix many common Internet and e-mail problems and accomplish a number of maintenance tasks all with a single mouse-click. Our One Click Fix Solutions can improve your computer's performance and resolve email and Internet Explorer Browser problems. The One Click Fix Solutions can be found at http://ocf.rogershelp.com. Q: What are the system requirements for running Self Help Software?
A: The minimum System Requirements are: - Windows 98 SE
- 256 MB Ram
- 15 MB hard drive space free
- Internet Explorer 6
Q: Will SHS work with Windows 7? A: The current version of SHS is only compatible with Windows Vista and earlier MS operating systems (32-bit only). However, a new version of SHS is scheduled for release by the end of February 2010, and will be compatible with Windows 7(all), Vista(all) and XP(32-bit only).
Q: Why is the Internet Connections Index Meter red when I only have one browser window open? A: This meter is simply a gauge to indicate how many connections are being used by your computer.
To function properly, a number of programs on your computer may require Internet access. Some of these programs do not even appear within your Windows taskbar when they are running. These programs can potentially increase the number of Internet connections from your computer, making the Connection Index Meter appear in red.
Some examples include Internet Explorer 6 as well as the free Norton AntiVirus⢠and Norton Personal Firewall⢠programs included with the Rogers Online Protection suite.
Peer to peer software like LimeWire and Bearshare are typically consume the largest amount of Internet Bandwidth. Even when you are not downloading through these programs, they are still actively connected to the Internet. They can easily increase the number of active connections from 4 to 30 or more, which would cause the SHS meter to indicate red.
Q: Will the Self Help Software protect my computer from viruses? A: No. SHS is designed to monitor the health of your computer and notify you of any detected problems but is not antivirus software. Rogers Hi-Speed Internet takes your online protection seriously. The comprehensive Rogers Online Protection suite features Norton AntiVirus⢠and Norton Personal Firewallâ¢. This service is available to all Rogers Hi-Speed Internet customers at no additional cost. For more information on the Rogers Online Protection Suite, visit: http://www.rogers.com/onlineprotection.
Rogers One Click Fix Tools are a collection of online tools that allow you to quickly fix a number of common Internet connection issues - often with a single click of your mouse! Please select your choice from the list of tools below:  Internet Explorer
| 1. Find IP address | This tool will help you find out what your Rogers assigned IP address is. | | 2. Set default browser | This one click fix will help you to set which web browser you would like to use when you browse the internet. | | 3. Clear history | This will help you to delete the history log of your web browser. The history log holds the addresses of all the websites you've visited. | | 4. Set home page | This tool will help you to set your startup home page in Microsoft Internet Explorer. | | 5. Clear cache | This tool deletes your temporary internet files. Your browser stores many of the images from the websites you've visited. This improves performance when revisiting the webpage. These files can take up a lot of space and need to be periodically deleted. |
 Outlook Email
| 1. Create mail account | This wizard will walk you through the steps necessary to create a Microsoft Outlook Express Email Account.
NOTE: You need to know your Rogers Email Address as well as the email account password. | | 2. Set email client | This one click fix will help you to set the default software you would like to use to check your email. | | 3. Reset email account | This tool will help you reset your Rogers Email Account settings in Outlook Express. |
Windows Mail (Vista)| 1. Create Windows Mail account | This wizard will walk you through the steps necessary to create a Windows Mail Email Account.
NOTE: You need to know your Rogers Email Address as well as the email account password. | | 2. Reset Windows Mail account | This tool will help you reset your Rogers Email Account settings in Windows Mail. |
 Computer Performance / Information
| 1. Clear Windows temporary files | This tool will help you delete all the temporary files that Microsoft Windows accumulates over time. These files can take up a lot of space and need to be periodically deleted. |
Personal Security| 1. Bot Scan Tool | This tool will attempt to detect bot infected files on your pc. If a file is suspected to be infected with a bot, you will see a message showing the file name and path to the file. |
The Rogers Hi-Speed Internet software is your key to getting the most out of the Internet. The software will help you automatically correct potential connection and e-mail problems, protect your family with parental controls, chat online with your friends, block annoying pop-up ads and much more. The software is highly recommended for all Rogers Hi-Speed Internet customers and includes: - The Rogers Self Help Software
- Rogers Yahoo! Online Protection Suite
- Rogers Yahoo! Messenger
How can I get the latest version of the Rogers Hi-speed Internet Software? To get the latest version of the Rogers Hi-Speed Internet Software: - Sign In to the Rogers Yahoo Homeusing your Rogers Username and Password.
- From the Home Page, click the My Accountbutton at the top right of the page.
- From the Member Centre page, click the Get Rogers Yahoo! Softwarelink in the right hand column of the page under Resources.
- Follow the on-screen steps to install the software
How can I get the latest version of SHS? To get the latest version of Rogers Self Help Software, please visit our Self Help Software Homepage
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