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TOP QUESTIONS AND ANSWERS Do you have any specials available? Do you have any specials available? For information about our specials, please visit rogers.com/deals How can I calculate my additional usage and charges? How can I calculate my additional usage and charges? The Usage Measurement tool tracks your usage in gigabytes. You can compare the Usage Allowance that you receive with your tier of internet service to the usage that you've consumed. Any usage that you consume over your Usage Allowance will be charged per additional GB - at a rate which is dependent upon your tier of internet service. For more information, please visit: http://www.connectedmagazine.ca/how-tos/11199/monitor-your-monthly-usage/. What is the difference between the Basic and the Professional installation? What is the difference between the Basic and the Professional installation? When ordering, you are given a choice between a Basic Installation and Professional Installation. In a Basic Installation, the technician will: Activate the cable connection Connect a regular cable modem OR Home Networking modem to the active cable connection Connect the modem to your computer and ensure you are online Provide you with a welcome kit for more information on the features and software that are available, which you will have to setup In a Professional Installation (Internet/TV), the technician will perform all the tasks included with a Basic Installation plus: Secure your home networking modem Connect and configure for up to 3 computers/laptops to the Home Networking modem Guide you to create your Rogers email addresses and install available software like Rogers Online Protection I've forgotten the password for my @rogers.com e-mail /Rogers Yahoo! Username. How can I retrieve it? I've forgotten the password for my @rogers.com e-mail /Rogers Yahoo! Username. How can I retrieve it? You can easily retrieve or reset your forgotten password by visiting http://rogers.yahoo.com Rogers Yahoo! !® Home. On the sign in page, click I Can't Access my Account. You will be presented with a few options to retrieve or reset your password. You may have to answer a security question that you provided when you completed the during registration. Where can I return my modem? Where can I return my modem? Rogers Plus will accept the equipment drop-off of your modem at the store if you have already been directed to go there. Please contact us first at 1 888-288-4663 and allow us to process the equipment return work order. Find Nearest Store Can I move my Rogers Hi-Speed Internet service online to my new address? Can I move my Rogers Hi-Speed Internet service online to my new address? Yes, if you’re moving within the next 30 days you can move your existing Rogers Hi-Speed Internet service quickly and easily online, at no charge. Learn More If you need to speak to a consultant, please call 1 888 ROGERS1 (1 888 764-3771. Not sure if Rogers offers service in your new home? Check Here For more information, please visit:http://www.connectedmagazine.ca/how-tos/9750/move-your-services/. What is the monthly cost for Rogers Hi-Speed Internet? What is the monthly cost for Rogers Hi-Speed Internet? For information about the cost of Rogers Hi-Speed Internet, please view our packages and pricing section. How do I install the Rogers Hi-Speed Internet service on another computer? How do I install the Rogers Hi-Speed Internet service on another computer? To install the Roger Hi-Speed Services on a new computer, please follow the steps in the Installation Guide for your particular Operating System. Click here to download the Installation Guides. How can I install Rogers Online Protection? How can I install Rogers Online Protection? Go to rogers.com/getprotected and select the level of security that best meets your needs. You'll be prompted to follow some easy on-screen steps. Remember to read and accept the licence agreement and keep all your windows in view. For more information, please visit: http://www.connectedmagazine.ca/how-tos/15885/protect-your-pc/. How much does Rogers Hi-Speed Internet installation cost? How much does Rogers Hi-Speed Internet installation cost? Installation costs for Rogers Hi-Speed Internet are $49.99 for basic installation and $99.99 for the professional installation. Did you find what you were looking for?    Yes  No How can we improve your search experience with rogers.com? For your privacy and security, please do not enter confidential information (e.g., credit card numbers, social insurance numbers, username or passwords, phone numbers, etc.) as we cannot respond to these comments. Thank you for taking the time to provide valuable feedback.

More Internet Support View my Internet Usage Internet User Guide Understanding Internet Usage Policies and Agreements Check your Rogers Yahoo! Email Rogers Online Protection Wireless Home Networking Equipment Returns