Text with 9-1-1 (T9-1-1) Information and Registration

Text with 9-1-1 (T9-1-1) is a service offered to subscribers who are Deaf, Deafened, Hard of Hearing or speech impaired (DHHSI) at no additional charge, that allow you to communicate with an emergency service operator using text messages after you dial 9-1-1.

Where is T9-1-1 Available?

T9-1-1 is now available to the vast majority of Canadians, province-wide in Nova Scotia, Prince Edward Island, New Brunswick, and Saskatchewan. It is also available in many parts of Quebec, Ontario, Manitoba, Alberta and British Columbia.   

Some 9-1-1 call centres are still making upgrades to their system, so their T9-1-1 services will be launching in the coming months. View the list of communities with T9-1-1 >

How to use T9-1-1

First, register to use T9-1-1.

In an emergency, dial 9-1-1 on your mobile device and select Call or Send to place an emergency voice call. You do not need to communicate by voice, but you must monitor your device display to make sure the call is connected.  

Shortly after the call is connected, you’ll get a text message from a 9-1-1 call centre. Reply with the information requested by the call taker and keep the phone connected to make sure the call taker can assist you. 

For more support on how to use T9-1-1, please visit how to make a T9-1-1 call

How to register for T9-1-1

Any active wireless number can be registered and may take up to 48 hours to activate. Please note: to use T9-1-1, your wireless device must simultaneously support voice and text. 

Register now for T9-1-1 service on your wireless device >