Hearing accessibility: TV services

Closed captioning on Rogers Xfinity TV

Turn on closed captioning with Voice Remote

1. Press and hold the Mic button on the Voice Remote.
2. Say, "Captions," or "Turn on closed captioning."
3. Release the Mic button.
4. Subtitles, if available, will appear on any program you watch until you turn closed captioning off.

Turn on closed captioning through TV

1. Press and hold the middle button on your remote.
2. Use the right arrow or left arrow button to select Settings (the gear icon).
3. Press OK on the remote.
4. Scroll down to Accessibility Settings and press OK.
5. From Accessibility Settings, use the arrow buttons to navigate to Closed Captioning.
6. Press OK to toggle Closed Captioning On or Off.

• If turning on, visit Closed Captioning Options to select your preferred settings (font size, colour, formatting).

Turn on closed captioning for just one program

1. While tuned to the program, press the OK button on the Voice Remote.
2. Press the left-arrow button.
3. Select the "CC" icon on the screen.
4. Subtitles will appear for the duration of the program.

Closed captioning on Digital TV

Turn on closed captioning

• If you have a High Definition set-top box: Use the Info and Settings buttons on your Rogers remote to activate closed captioning or to customize its appearance (i.e. font size and on-screen placement).
• If you have a Standard Definition set-top box: Closed captioning needs to be turned on via your TV, not your set-top box. This can be done via your TV’s settings menu.

Web Remote

The Rogers Xfinity Accessibility Web Remote lets you control your Rogers Xfinity TV from a computer or mobile device and is compatible with a wide variety of assistive technology.  

• Search using your voice or type in commands 
• Customize your preset voice command buttons 
• Use as a backup if your voice remote is missing or damaged 

Sign in at Rogers Web Remote with your Rogers username or Shaw Web Remote with your username (formerly Shaw ID).

Connect Bluetooth device

Learn how to connect a device such as a hearing aid or text-to-speech tool. 

Pair a Bluetooth device

To connect a Bluetooth device:

1. Press the Rogers button to open the main menu.
2. Use the arrow keys to navigate to Settings (the gear icon).
3. Use the arrow keys to go to Device Settings and press OK.
4. Use the arrow keys to go to Audio and then select Bluetooth Devices.
5. Select the device that you want to connect from the list displayed, and then press OK on your remote.

Unpair a Bluetooth device

To disconnect a Bluetooth device:

1. Press the Rogers button to open the main menu.
2. Use the arrow keys to navigate to Settings (the gear icon).
3. Use the arrow keys to go to Device Settings and press OK.
4. Use the arrow keys to go to Audio and then select Bluetooth Devices.
5. Highlight the settings icon next to the device that you wish to remove and press OK.
6. When prompted, select Disconnect.

Additional resources

Device guides 

View our accessible device guides for support with using your devices, changing your settings and troubleshooting.

Benefits for qualifying customers

Rogers also offers the following benefits for qualifying customers:

• One free remote with larger buttons
• 30% off Rogers Xfinity TV bundles

If you have an accessibility need or a disability, you might be eligible for a discounted Rogers Xfinity service. To apply for the discount, send your name, account number, phone number and a copy of the proof of membership to a disability association to: Rogers Special Discounts team at AccessibilityDiscount@cx.rogers.com with the subject line: Escalations for Accessibility Discount: BT:2313.