Ask yourself the right questions about your current internet service.
One way to ensure your business is getting the most from your internet solution is by making sure your employees have what they need to succeed. If you’re not sure, ask yourself the following questions:
Is your internet connection something your employees need to worry about?
It’s not uncommon for extreme weather or the occasional accident to take down a wired internet connection, which in turn can take your business offline. Imagine not being able to process payments, place orders or coordinate deliveries. An internet solution with an LTE wireless backup connection that automatically kicks in should your primary connection go down will help ensure your business stays online and your reputation stays intact.
Do you have a cybersecurity expert on your team?
Employee knowledge about cybersecurity varies from business to business, and the fact that cyberattacks are changing all the time can make it difficult for them to stay up to date. Malware attacks, for example, are often launched when an employee unknowingly clicks on a bad link as the result of a phishing scheme, which are becoming more sophisticated. But that doesn’t mean you need a team of security experts to protect your employees and systems. In addition to educating your employees about the dangers of phishing and other social engineering attacks, having an internet solution with built-in network-level security will automatically block requests to malicious sites. You can even go a few steps further, opting for more robust automatic security against viruses and hackers, and taking greater control of your network by determining which traffic, applications, internet content and devices can access it, managing everything from an easy-to-use, cloud-based portal. Plus, given how so many employees are working from these days, you want the ability to provide remote network access via VPN.
How much do your employees need to move around?
Not all business is conducted behind a desk. For employees who need to stay connected outside the meeting room, they need reliable, high-speed wireless access throughout the workplace. Does your internet provider offer an affordable, reliable WiFi solution? WiFi not only keeps your employees productive and collaborative in more dynamic ways, it can also provide insights about your customers if you’re in the retail sector, offering data like foot-traffic heat maps, for example. That’s why it’s also important for your WiFi solution to secure your confidential information by keeping your company data and your guest data separate.
Does your team have the tools they need at their fingertips?
Again, with so many people working from home, ensuring they’re as productive as possible means equipping them with the proper remote collaboration apps. Perhaps the first that comes to mind is Microsoft 365. Not only does Microsoft 365 make familiar Microsoft apps, including Word, PowerPoint and Excel, available from any internet-enabled device, but the addition of Microsoft Teams, which enables online chat and meeting capabilities, allows for yet another addition: Microsoft 365 Business Voice. This solution adds calling to Teams, centralizing all your workforce’s communication needs. It even gives each employee a single phone number for all their devices. But there’s a lot more available for your business beyond Microsoft 365. That’s why your internet provider would ideally have business specialists who can make solution recommendations based on your employees’ needs. Their suggestions might include other apps that enhance collaboration between team members or office-wide communications systems that connect your business internally and to your customers. The key is to choose an internet provider who not only offers these tools, but who also has the expertise to help tailor a suite of solutions and services that will optimize your business’s operations and maximize your employees’ productivity.