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Putting customers first is a natural choice

Technology - Nov. 22, 2017

Putting customers first is a natural choice

How a mobile business communications system helps one entrepreneur make customers his top priority

For James Smith, the owner of Whitby, Ontario-based Natural Choice Heating and Cooling, it’s really all about providing a great customer experience. “One of the biggest focuses for me is customer happiness and satisfaction,” says Smith. That happiness comes in part from the pride that James and his team take in their workmanship, and it’s also an outcome of going “above and beyond” in the service they deliver. According to Smith, “I personally like meeting every client, and doing an ‘HVAC 101’ with them.”

Another way that Smith keeps customers happy and business booming is by ensuring he and his team are always immediately reachable, wherever work takes them. For this business, a traditional office phone system was not what they needed. Watch this video to learn how Rogers UnisonTM is helping James run his business and stay connected with customers from anywhere.