Rogers WiFi Calling
Stay connected with customers and team members in poor coverage locations such as condos, basements or tall buildings – anywhere you have a WiFi connection
What is WiFi Calling?
WiFi calling lets you call and text in more places so you can stay connected with your customers, colleagues and partners. You can call and text wherever you have a WiFi connection in places like basements, condos and tall buildings — anywhere you may have had trouble getting reception before.
No apps to download — just call and text as usual.
Simply turn on "WiFi Calling" in your phone settings if your phone’s operating system supports this feature. The status bar will indicate when WiFi calling is ready to use.

What you'll need
Supported devices:
- An iPhone 5c or any later iPhone model with iOS 9 or above installed - remember to update your carrier settings when prompted to do so at the end of the OS installation.
- A compatible phone with Android 6.0.1 or above installed. Most Android phones from 2015 onwards are compatible.
Wireless plan:
- An LTE-enabled voice and data plan
- An LTE SIM card
- The WiFi Calling feature enabled on your device
Note: prepaid customers can’t use WiFi Calling. Enterprise customers may need Telecom Administrators to activate the service for their account via Business Self-Serve.
How do I turn on WiFi Calling?
WiFi Calling is easy to use and simple to set up. See the instructions for your specific device below.
For Apple devices, go into your phone settings and follow these steps:

- Select Settings.
- Select Phone.
- Select WiFi Calling.
- Turn on WiFi Calling.
- Follow the on screen instructions if it is your first time doing this; you can check our FAQs for details.
- Once you’re set up, the status bar will display “Rogers WiFi” when WiFi Calling is ready to use.
For Android devices, follow these steps:

- Tap the Phone icon.
- Select More → Settings or Call Settings → WiFi Calling
- If your number is not registered for WiFi Calling, tap the registration link and follow the set-up process; you can check our FAQs for details.
- Return to the WiFi Calling section and turn the WiFi Calling toggle to ON. Once you’re set up, the WiFi Calling icon will appear on the status bar when WiFi Calling is ready to use.
WiFi Calling FAQs
Please ensure your device is connected to a WiFi network before following these steps.
For Apple devices:
- From the Home screen, tap “Settings”.
- In the Settings menu, tap “Phone”.
- Tap “WiFi Calling”.
- Find WiFi Calling and slide to the “On” position.
- Confirm that you would like to register for WiFi Calling.
- Agree to the terms and conditions.
- Set up an emergency 9-1-1 address and tap “Continue” to confirm it. Note: You must complete this step, as emergency services will not be able to detect your physical location when making calls over WiFi. This address must be a valid Canadian or U.S. address and should be where you are most likely to be when using WiFi Calling.
- Tap “Continue” with your recommended address to complete your WiFi Calling registration.
- The registration takes up to 6 hours to process. Once activated, you will know when WiFi Calling is available or ready to use when “Rogers WiFi” appears in phone’s status bar.
For Android devices:
If you want to activate WiFi Calling, make sure your phone’s software is up to date and then visit rogers.com/AndroidWiFi from your device browser.
If you want more in-depth detail about how to activate WiFi Calling, do the following:
- On the device’s main page, press the “Phone” icon.
- On the “Phone” page, press the “MORE” link or icon (it may look like a set of dots) on the upper right of the screen.
- Press the “Settings” menu option to go to the “Call Settings” or “Call” page – the name of the page may vary according to manufacturer.
- On the “Call Settings” or “Call” page, select the “WiFi Calling” option. It may be at the bottom of the page.
- On the “WiFi Calling” page, click on the registration link to start the onboarding process.
- Enter your wireless phone number in the field: “Wireless Phone Number”.
- Press the “Get Verification Code” button. Once you do this, you’ll be sent a text message with the code.
- Enter the verification code from the text message into the appropriate field on your screen.
- Press “Submit”.
- Accept the terms and conditions by pressing “Agree”.
- Set up an emergency 9-1-1 address and tap “Continue” to confirm it. Note: You must complete this step, as emergency services will not be able to detect your physical location when making calls over WiFi. This address must be a valid Canadian address and should be where you are most likely to be when using WiFi Calling.
- Confirm the emergency 9-1-1 address by pressing “Use this address”.
- Now you can close the set-up page and wait for the confirmation text message.
- Once you get the text message, go back to the “WiFi Calling” or “Call” page and move the WiFi calling toggle to “ON”.
- The WiFi Calling icon will appear on the phone’s status bar, indicating that WiFi Calling is connected and ready for use.
To use WiFi Calling, you need access to a public or private WiFi connection. The connection must meet minimum required download and upload speeds to support voice calls. Some WiFi connections may not support WiFi Calling.
No. When you make a call over WiFi, you’ll be using data from the WiFi network you’re connected to. Internet service charges and overage rates (if applicable) apply in accordance with your internet service provider.
To give you a sense of how much internet data is used, a one-hour WiFi voice call will use approximately 75 MB of data over a WiFi connection.
Incoming calls and messages received over WiFi Calling while in Canada will be deducted from the airtime and messaging limits included in your wireless plan.
Outgoing calls and messages sent over WiFi Calling while in Canada will be billed as follows:
- Calls/messages to Canadian numbers will be deducted from the airtime and messaging limits included in your wireless plan, and no long distance charges will apply. If you exceed your monthly plan limits, overage rates and/or current pay-per-use wireless rates apply.
- Calls/messages to non-Canadian numbers will be billed according to the rates outlined in your wireless plan or current pay-per-use wireless rates.
You may incur additional long distance charges and/or international message charges if your VPN, DNS or internet provider is set to a country outside Canada.
If you are using WiFi Calling while outside of Canada, the following will be deducted from your airtime and messaging limits included in your wireless plan without incurring any long distance or roaming charges:
- Incoming calls and messages received from anywhere in the world
- Outgoing calls and messages made or sent by you to a Canadian number
Roaming and/or long distance charges will vary depending on the roaming option you have on your account.
If you have Roam Like HomeTM: Outgoing WiFi calls or messages made to a non-Canadian number will incur the Roam Like Home daily charge. If you have already incurred this charge, then all outgoing WiFi calls and messages made or sent within that 24-hour period will be covered under the initial Roam Like Home charge.
If you have a Travel Pack or other roaming add-on, all outgoing WiFi calls or messages to a non-Canadian number will be deducted from the limit included in your Travel Pack or roaming add-on. If you exceed your limit, overage rates outlined in your Travel Pack or roaming add-on apply.
If you do not have Roam Like Home or a Travel Pack or roaming add-on, your outgoing WiFi calls and messages to a non-Canadian number will be billed according to roaming Pay-Per-Use rates.
Yes. If you plan on using WiFi Calling while travelling throughout Canada or the U.S., make sure to update your emergency address to your most likely location for your device in your phone’s settings. Your emergency address is the one that will be given to emergency services if you call 9-1-1.
We recommend making emergency calls over a mobile network.
Calls made to emergency services while using WiFi Calling outside of Canada and the U.S. are not supported. We recommend making emergency calls over a mobile network.
In most cases, when you have access to both a mobile network and a WiFi connection that is strong enough to be useable, your phone automatically defaults to using WiFi Calling. This applies when you are within Canada and when you are roaming outside of Canada.
For iPhones with iOS 9.1 or later, your device automatically defaults to using WiFi Calling when you have access to both WiFi Calling and a mobile network. However, if you have an older version of iOS, your iPhone will automatically default to using a mobile network when in Canada, and WiFi Calling when roaming outside of Canada.
For Android phones, your phone automatically defaults to using WiFi Calling when you have access to both WiFi Calling and a mobile network. However, you may change your settings on your phone to switch the default setting to a mobile network.
In most cases, when you move between WiFi calling and a mobile network, your call will drop. To ensure your call does not drop, you should remain in your WiFi or mobile network’s range for the duration of the call. However, if you have an Apple VoLTE-enabled device or an Android VoLTE-enabled device with the WiFi Calling-preferred setting on and you are moving between WiFi Calling and our LTE network, your call should not drop. Visit our rogers.com/coverage to see where you are covered by our mobile network.
Customers with any of the following features will not have access to WiFi Calling:
- Data blocking
- Advanced Call Manager
- Teletypewriter
- Alternative Line Service
- Wireless Priority Service (WPS)
- Datacom
- CS Data
- FAX and USSD services
You’ll need to remove these features if you wish to enable WiFi Calling on a compatible phone. For access to WiFi Calling or to learn more, please contact us.
Some location-based calls may not work if you’re using WiFi Calling when outside of your phone’s local calling area. These calls include 3-1-1 (city services); 5-1-1 (traveller information) and 8-1-1 (health services).
If you have trouble activating the WiFi Calling feature, contact us and we’ll be happy to help.
If you have already activated WiFi Calling, then you’ll need to go to your settings and turn WiFi Calling off and on again to activate VoLTE services on your device. However, this will vary according to your phone model.
If you have not yet activated WiFi Calling and want to activate VoLTE, follow these steps:
- Go to "Settings" and select "Phone".
- Toggle WiFi Calling to ON. Follow the instructions on your screen if it’s the first time you’re setting it up.
Remember to make sure you are using the latest version of iOS before activating VoLTE on your device.
For enterprise accounts, telecom administrators may need to activate the service for their account via Business Self-Serve. It may take up to 6 hours after the initial activation before the service is enabled. Once the service is enabled, individual users with a WiFi compatible device will follow the set-up and activation procedure on their phone as described above in the FAQ “How do I turn on WiFi Calling?”