Your Device Warranty
Your warranty does not cover damage due to exposure to moisture, physical damage, or unauthorized software modifications. Proof of purchase is required. Please see the Out of Warranty section of the website to understand your options if your handset is not covered by warranty.
30 Day Exchange Policy (0-30 days from activation date)*
- Return your device, original packaging and all accessories to the original point of purchase. The store will troubleshoot and replace your device with a new unit if the device is deemed defective.
- For product purchased from Rogers.com or Rogers Inquiries please contact 1-888-ROGERS1 (1-888-764-3771) or refer to the toll free number provided on the return letter received with your shipment.
*Excludes iPhone - (see "Your iPhone Warranty" below);
Manufacturer's Warranty Coverage (31-365 days from activation date)*
The following warranty programs offered are based on the model of your device.
Courtesy Phone & Repair
- A courtesy phone will be provided for the duration of the repair
- A $50 refundable deposit may be required
Advanced Exchange
- Troubleshooting will be performed and if deemed in-warranty you will be sent a refurbished replacement device within 5 business days.
*0 - 365 Days for iPhone;
Your iPhone Warranty:
The manufacturer warranty period for a new iPhone is one year from date of purchase. If deemed defective and within the warranty period, a replacement device will be provided.
Accessories
Accessories that come with your device are supported directly via the Apple website and are not covered by the Handset Protection Guarantee program.
- Visit apple.ca, select "Support" and "Online Service Assistant".
Before sending your device in for repair or replacement:
Back up your contacts and personal content; they will be deleted. Please remove and keep your SIM and/or
SD card; they will not be returned to you.
- The following terms and conditions ("Terms") govern the Handset Protection Guarantee Program ("Program") offered by Rogers Communications Partnership ("Rogers"), including (if applicable): your use of wireless telecommunications equipment and accessories loaned to you by Rogers ("Loan"), the repair of your wireless telecommunications equipment for use with Rogers services ("Repair") and/or the replacement of such equipment ("Replacement").
- Eligibility:To be eligible for the Program you must meet the following requirements: your account must be in good standing; your device must be a Rogers-certified voice phone, smartphone or mobile Internet stick purchased from Rogers or its authorized dealers/agents and have been activated no more than thirty (30) months prior ("Device"); you must be subscribed to a monthly plan (Prepaid service, demo lines and test lines are not eligible); you may receive only one Out-of-Warranty Repair (as defined below) or Replacement for each activation or hardware upgrade.
- Repair: If Device is within the original equipment manufacturer's warranty period and does not show evidence of physical damage (including moisture damage) ("In-Warranty Repair"), Rogers will send Device for repair under the original equipment manufacturer's warranty on your behalf or as applicable under the Program, will offer you a replacement device of same or like model in exchange for your Device ("Advance Exchange"). Rogers will not charge you any fees for an In-Warranty Repair; however, in the case of an Advance Exchange, the full cost of replacement device will be charged if you do not return defective Device within 15 days or if Device reveals physical damage (including moisture damage).
- If Device cannot benefit from In-Warranty Repair, then Rogers will provide you with a quote for the repair of the Device by a third-party selected by Rogers ("Out-of-Warranty Repair"); should you refuse the Out-of-Warranty Repair or if Device cannot be repaired (including, without limitation, if cost of repair is excessive or if repair consists only in repairing cosmetic damage), then Rogers will Replace your device pursuant to Section 9 below. A repair estimate fee of $30 will be charged to your Rogers invoice if you elect to proceed with neither Repair nor Replacement (if applicable) and keep your Device.
- You acknowledge and agree that: any information or programming stored or inputted by you in the Device is not secure and will be erased during the repair process; SIM cards and SD cards are not secure and will be discarded during the repair process; neither Rogers nor its authorized dealers/agents shall be responsible for a Device not claimed within 90 days from the date of Repair or Replacement, and after such time, Rogers or its authorized dealer/agent may deal with such Device in its sole discretion.
- Loan: Subject to these Terms, Rogers will loan certain wireless telecommunications equipment and accessories, as listed on the Rogers Repair or Replacement Request ("Loaned Equipment"), to you for the time required to carry out the Repair.
- You agree: to use, protect and safeguard the Loaned Equipment with care and not to tamper, alter or repair the Loaned Equipment; that in the event of any malfunction, accident or damage to the Loaned Equipment, to immediately return the Loaned Equipment to Rogers or its authorized dealer/agent.
- You further acknowledge and agree that: a $50 deposit may be required while you are using the Loaned Equipment; Deposit tender is to be chosen at discretion of Rogers or its authorized dealer/agent; in the event of loss, theft, destruction, damage of the Loaned Equipment or failure to return the Loaned Equipment, you shall forfeit the deposit; Rogers has the right to keep the $50 deposit if you fail to return the Loaned Equipment within 14 calendar days from the date you are first notified that Device is ready for pick-up; the Rogers Terms of Service and Acceptable Use Policy continue to apply to your use of Rogers services with the Loaned Equipment; title to the Loaned Equipment shall at all times remain with Rogers (unless and until Loaned Equipment becomes your property after paying the full replacement cost of the Loaned Equipment in accordance with these Terms).
- Replacement: If Device cannot be Repaired pursuant to Sections 3 and 4 above or if you report Device as lost or stolen, you may select a new or refurbished replacement device ("Replacement Device") at $0 with a minimum 12-month term commitment from a selection of entry-level handsets with basic features and characteristics. For greater clarity, if you have not subscribed to Rogers services on a term commitment or if the balance of your term commitment is less than 12 months, your term commitment will be extended to 12 months. Rogers may, in its sole discretion, but shall have no obligation to permanently block your initial Device, preventing it from ever being used on the Rogers network.
- There is no representation or guarantee that Loaned Equipment or Replacement Device provided will be similar to or offer features or characteristics equivalent to those available on your Device. In particular, certain features you are subscribed to may no longer be compatible with Loaned Equipment or Replacement Device.
- To the maximum extent permitted by applicable law, Rogers, and its directors, officers, employees, contractors, dealers or agents will not be liable to you or anyone else for any damages, costs, claims, loss, personal injury or loss of life directly or indirectly caused by, arising from or related to the Program or the use of any device under the Program (including, without limitation, defects, malfunctions or complete breakdowns in any device; electrical shocks, burns, fires, or explosions caused by any device; loss of profit, loss of earnings, financial loss or loss of business opportunities). This limit applies to any act or omission of Rogers or its directors, officers, employees, contractors, dealers or agents, including, without limitation, any act or omission which would otherwise be a cause of action in contract, tort or any other doctrine of law.
- You may not loan or otherwise share or transfer any Loaned Equipment to any other person or entity without the prior written consent of Rogers. Rogers may amend these Terms or terminate the Program at any time, upon notice to you, and request immediate return of the Loaned Equipment, at any time. There are no representations, warranties, covenants, agreements or collateral understandings, oral or otherwise, expressed or implied, regarding these Terms, the Program, the Loaned Equipment or a Replacement Device other than as expressly set forth herein. The parties have expressly required that these Terms and all documents or notices relating thereto be drafted in the English language.Les présentes modalités et tous les documents ou avis qui s'y rattachent ont été rédigés en anglais à la demande expresse des parties.
Manufacture's Warranty - Voice Devices
Phone Repair
If your wireless phone malfunctions while under warranty, simply take it to a participating Rogers store for a speedy repair. And while your phone is being checked and repaired, we'll provide you with a courtesy phone to use in its place. It's that easy and that convenient.
Overview
- If your phone is still covered under original manufacturer's warranty (the "warranty period"), please ensure you bring proof of purchase and/or proof of activation documents to determine warranty eligibility.
- A courtesy phone will be offered to you while your phone is being repaired. The courtesy phone will come with access to services such as your wireless plan and essentials.
- Your phone will be sent for repair. No extra charges will apply, provided the problem is covered by the warranty.
- When your phone is ready, you will be notified by a text message to the courtesy phone, followed by a phone call from your Rogers representative.
- Simply come back to the store and exchange the courtesy phone for your repaired phone.
We repair all Rogers approved makes and models of voice phones. All phone repairs are warranted for 90 days from the date the repair is complete (accessories are excluded from this service).
What to Expect at the Store
Your Sales Associate will troubleshoot your phone, confirming the malfunction and whether your phone is still under the warranty period. The service solution will depend on how recently you purchased your wireless phone and the reason for malfunction. Physical damage including moisture are not covered by the manufacturer's warranty.
A $50 deposit may be required while you are using the courtesy phone.
Repair Tip: Before sending your device in for repair or replacement: Back up your contacts and personal content; they will be deleted. Please remove and keep your SIM and/or SD card; they will not be returned to you.
How to Find a Participating Store Location
We have hundreds of locations across Canada that will help you determine if your wireless phone has malfunctioned. If it has, they will assist by providing the appropriate service solution and the option of a courtesy phone. To find the most convenient location, go to the Store Locator and conduct a search by selecting, Arranging phone repair or replacement under the Wireless subheading. We recommend that you call the store in advance to confirm participation.
Program is offered at any Rogers location to new or existing customers for Rogers-certified handsets activated no more than 30 months prior. Loaner device will be provided free of charge during repair/replacement process. Rogers will attempt to have the device repaired before providing replacement. Repair charges may apply. Replacement device requires a new or existing term commitment of at least 12 months at time of replacement; replacement device consists of new or refurbished entry-level model and may not be similar to or offer equivalent features as initial device. Other terms and conditions apply, read full Program terms below.
See Full Details (+)- The following terms and conditions ("Terms") govern the Handset Protection Guarantee Program ("Program") offered by Rogers Communications Partnership ("Rogers"), including (if applicable): your use of wireless telecommunications equipment and accessories loaned to you by Rogers ("Loan"), the repair of your wireless telecommunications equipment for use with Rogers services ("Repair") and/or the replacement of such equipment ("Replacement").
- Eligibility:To be eligible for the Program you must meet the following requirements: your account must be in good standing; your device must be a Rogers-certified voice phone, smartphone or mobile Internet stick purchased from Rogers or its authorized dealers/agents and have been activated no more than thirty (30) months prior ("Device"); you must be subscribed to a monthly plan (Prepaid service, demo lines and test lines are not eligible); you may receive only one Out-of-Warranty Repair (as defined below) or Replacement for each activation or hardware upgrade.
- Repair: If Device is within the original equipment manufacturer's warranty period and does not show evidence of physical damage (including moisture damage) ("In-Warranty Repair"), Rogers will send Device for repair under the original equipment manufacturer's warranty on your behalf or as applicable under the Program, will offer you a replacement device of same or like model in exchange for your Device ("Advance Exchange"). Rogers will not charge you any fees for an In-Warranty Repair; however, in the case of an Advance Exchange, the full cost of replacement device will be charged if you do not return defective Device within 15 days or if Device reveals physical damage (including moisture damage).
- If Device cannot benefit from In-Warranty Repair, then Rogers will provide you with a quote for the repair of the Device by a third-party selected by Rogers ("Out-of-Warranty Repair"); should you refuse the Out-of-Warranty Repair or if Device cannot be repaired (including, without limitation, if cost of repair is excessive or if repair consists only in repairing cosmetic damage), then Rogers will Replace your device pursuant to Section 9 below. A repair estimate fee of $30 will be charged to your Rogers invoice if you elect to proceed with neither Repair nor Replacement (if applicable) and keep your Device.
- You acknowledge and agree that: any information or programming stored or inputted by you in the Device is not secure and will be erased during the repair process; SIM cards and SD cards are not secure and will be discarded during the repair process; neither Rogers nor its authorized dealers/agents shall be responsible for a Device not claimed within 90 days from the date of Repair or Replacement, and after such time, Rogers or its authorized dealer/agent may deal with such Device in its sole discretion.
- Loan: Subject to these Terms, Rogers will loan certain wireless telecommunications equipment and accessories, as listed on the Rogers Repair or Replacement Request ("Loaned Equipment"), to you for the time required to carry out the Repair.
- You agree: to use, protect and safeguard the Loaned Equipment with care and not to tamper, alter or repair the Loaned Equipment; that in the event of any malfunction, accident or damage to the Loaned Equipment, to immediately return the Loaned Equipment to Rogers or its authorized dealer/agent.
- You further acknowledge and agree that: a $50 deposit may be required while you are using the Loaned Equipment; Deposit tender is to be chosen at discretion of Rogers or its authorized dealer/agent; in the event of loss, theft, destruction, damage of the Loaned Equipment or failure to return the Loaned Equipment, you shall forfeit the deposit; Rogers has the right to keep the $50 deposit if you fail to return the Loaned Equipment within 14 calendar days from the date you are first notified that Device is ready for pick-up; the Rogers Terms of Service and Acceptable Use Policy continue to apply to your use of Rogers services with the Loaned Equipment; title to the Loaned Equipment shall at all times remain with Rogers (unless and until Loaned Equipment becomes your property after paying the full replacement cost of the Loaned Equipment in accordance with these Terms).
- Replacement: If Device cannot be Repaired pursuant to Sections 3 and 4 above or if you report Device as lost or stolen, you may select a new or refurbished replacement device ("Replacement Device") at $0 with a minimum 12-month term commitment from a selection of entry-level handsets with basic features and characteristics. For greater clarity, if you have not subscribed to Rogers services on a term commitment or if the balance of your term commitment is less than 12 months, your term commitment will be extended to 12 months. Rogers may, in its sole discretion, but shall have no obligation to permanently block your initial Device, preventing it from ever being used on the Rogers network.
- There is no representation or guarantee that Loaned Equipment or Replacement Device provided will be similar to or offer features or characteristics equivalent to those available on your Device. In particular, certain features you are subscribed to may no longer be compatible with Loaned Equipment or Replacement Device.
- To the maximum extent permitted by applicable law, Rogers, and its directors, officers, employees, contractors, dealers or agents will not be liable to you or anyone else for any damages, costs, claims, loss, personal injury or loss of life directly or indirectly caused by, arising from or related to the Program or the use of any device under the Program (including, without limitation, defects, malfunctions or complete breakdowns in any device; electrical shocks, burns, fires, or explosions caused by any device; loss of profit, loss of earnings, financial loss or loss of business opportunities). This limit applies to any act or omission of Rogers or its directors, officers, employees, contractors, dealers or agents, including, without limitation, any act or omission which would otherwise be a cause of action in contract, tort or any other doctrine of law.
- You may not loan or otherwise share or transfer any Loaned Equipment to any other person or entity without the prior written consent of Rogers. Rogers may amend these Terms or terminate the Program at any time, upon notice to you, and request immediate return of the Loaned Equipment, at any time. There are no representations, warranties, covenants, agreements or collateral understandings, oral or otherwise, expressed or implied, regarding these Terms, the Program, the Loaned Equipment or a Replacement Device other than as expressly set forth herein. The parties have expressly required that these Terms and all documents or notices relating thereto be drafted in the English language.Les présentes modalités et tous les documents ou avis qui s'y rattachent ont été rédigés en anglais à la demande expresse des parties.
Manufacturer's Warranty - Smartphones & Mobile Internet Devices
Advance Exchange for Smartphones & Mobile Internet Devices
We know you depend on your wireless device to keep you connected. And being without it can be more than an inconvenience-it can be a real problem. But there's no need to worry. As a Rogers customer, you can take comfort in knowing that if your device ever malfunctions while in warranty, the Advance Exchange has you covered.
Advance Exchange provides:
- Technical experts that will troubleshoot to determine if there is a problem with your device
- Replacement in exchange for your defective in warranty device
- Refurbished replacement; same or like model
- Replacement device shipped by courier within 5 business days or less
- Prepaid courier pouch to return your defective device to Rogers
Overview
Call our technical experts at 1-888-Rogers1 (1-888-764-3771) to determine if there is a problem with your device. Please call from a landline and be sure to be near an Internet-ready computer in order to properly save your device's content before the troubleshooting commences.
If your device is defective and is eligible for the program you will receive a replacement refurbished device by courier within 5 business days or less.
- The replacement will be the same model; depending on availability
- If the same model is not available a substitution with the same features, at minimum, will be offered
Eligibility rules:
- Device is covered by the manufacturer's warranty
- Defect has not been caused by physical damage to the device
- Device is included in the program; certain models or product types are not available through Advance Exchange
- Device is active on a Rogers postpaid account
When you receive the replacement device it will include a prepaid courier pouch and instructions for returning the defective device to Rogers.
There is no cost for the program, however, if you do not return your defective device within 15 days of shipping the replacement device, or if upon receipt of your defective device our inspection reveals physical damage, you will be charged the full replacement cost for the replacement device.
What is a refurbished device?
A refurbished device may have been previously used; it has been inspected, tested, cleaned and restored to manufacturer specifications at a Rogers Authorized Service Centre.
The warranty on refurbished devices will extend to the original warranty period of your defective device or to 90 days after the replacement shipping date; whichever is greater.
Exclusions:
- HP embedded laptops are supported directly by HP at hp.ca/support or 1-800-474-6836
- The LG Eve is supported through the repair process at the stores facilitating the Handset Protection Guarantee
- The following terms and conditions ("Terms") govern the Handset Protection Guarantee Program ("Program") offered by Rogers Communications Partnership ("Rogers"), including (if applicable): your use of wireless telecommunications equipment and accessories loaned to you by Rogers ("Loan"), the repair of your wireless telecommunications equipment for use with Rogers services ("Repair") and/or the replacement of such equipment ("Replacement").
- Eligibility:To be eligible for the Program you must meet the following requirements: your account must be in good standing; your device must be a Rogers-certified voice phone, smartphone or mobile Internet stick purchased from Rogers or its authorized dealers/agents and have been activated no more than thirty (30) months prior ("Device"); you must be subscribed to a monthly plan (Prepaid service, demo lines and test lines are not eligible); you may receive only one Out-of-Warranty Repair (as defined below) or Replacement for each activation or hardware upgrade.
- Repair: If Device is within the original equipment manufacturer's warranty period and does not show evidence of physical damage (including moisture damage) ("In-Warranty Repair"), Rogers will send Device for repair under the original equipment manufacturer's warranty on your behalf or as applicable under the Program, will offer you a replacement device of same or like model in exchange for your Device ("Advance Exchange"). Rogers will not charge you any fees for an In-Warranty Repair; however, in the case of an Advance Exchange, the full cost of replacement device will be charged if you do not return defective Device within 15 days or if Device reveals physical damage (including moisture damage).
- If Device cannot benefit from In-Warranty Repair, then Rogers will provide you with a quote for the repair of the Device by a third-party selected by Rogers ("Out-of-Warranty Repair"); should you refuse the Out-of-Warranty Repair or if Device cannot be repaired (including, without limitation, if cost of repair is excessive or if repair consists only in repairing cosmetic damage), then Rogers will Replace your device pursuant to Section 9 below. A repair estimate fee of $30 will be charged to your Rogers invoice if you elect to proceed with neither Repair nor Replacement (if applicable) and keep your Device.
- You acknowledge and agree that: any information or programming stored or inputted by you in the Device is not secure and will be erased during the repair process; SIM cards and SD cards are not secure and will be discarded during the repair process; neither Rogers nor its authorized dealers/agents shall be responsible for a Device not claimed within 90 days from the date of Repair or Replacement, and after such time, Rogers or its authorized dealer/agent may deal with such Device in its sole discretion.
- Loan: Subject to these Terms, Rogers will loan certain wireless telecommunications equipment and accessories, as listed on the Rogers Repair or Replacement Request ("Loaned Equipment"), to you for the time required to carry out the Repair.
- You agree: to use, protect and safeguard the Loaned Equipment with care and not to tamper, alter or repair the Loaned Equipment; that in the event of any malfunction, accident or damage to the Loaned Equipment, to immediately return the Loaned Equipment to Rogers or its authorized dealer/agent.
- You further acknowledge and agree that: a $50 deposit may be required while you are using the Loaned Equipment; Deposit tender is to be chosen at discretion of Rogers or its authorized dealer/agent; in the event of loss, theft, destruction, damage of the Loaned Equipment or failure to return the Loaned Equipment, you shall forfeit the deposit; Rogers has the right to keep the $50 deposit if you fail to return the Loaned Equipment within 14 calendar days from the date you are first notified that Device is ready for pick-up; the Rogers Terms of Service and Acceptable Use Policy continue to apply to your use of Rogers services with the Loaned Equipment; title to the Loaned Equipment shall at all times remain with Rogers (unless and until Loaned Equipment becomes your property after paying the full replacement cost of the Loaned Equipment in accordance with these Terms).
- Replacement: If Device cannot be Repaired pursuant to Sections 3 and 4 above or if you report Device as lost or stolen, you may select a new or refurbished replacement device ("Replacement Device") at $0 with a minimum 12-month term commitment from a selection of entry-level handsets with basic features and characteristics. For greater clarity, if you have not subscribed to Rogers services on a term commitment or if the balance of your term commitment is less than 12 months, your term commitment will be extended to 12 months. Rogers may, in its sole discretion, but shall have no obligation to permanently block your initial Device, preventing it from ever being used on the Rogers network.
- There is no representation or guarantee that Loaned Equipment or Replacement Device provided will be similar to or offer features or characteristics equivalent to those available on your Device. In particular, certain features you are subscribed to may no longer be compatible with Loaned Equipment or Replacement Device.
- To the maximum extent permitted by applicable law, Rogers, and its directors, officers, employees, contractors, dealers or agents will not be liable to you or anyone else for any damages, costs, claims, loss, personal injury or loss of life directly or indirectly caused by, arising from or related to the Program or the use of any device under the Program (including, without limitation, defects, malfunctions or complete breakdowns in any device; electrical shocks, burns, fires, or explosions caused by any device; loss of profit, loss of earnings, financial loss or loss of business opportunities). This limit applies to any act or omission of Rogers or its directors, officers, employees, contractors, dealers or agents, including, without limitation, any act or omission which would otherwise be a cause of action in contract, tort or any other doctrine of law.
- You may not loan or otherwise share or transfer any Loaned Equipment to any other person or entity without the prior written consent of Rogers. Rogers may amend these Terms or terminate the Program at any time, upon notice to you, and request immediate return of the Loaned Equipment, at any time. There are no representations, warranties, covenants, agreements or collateral understandings, oral or otherwise, expressed or implied, regarding these Terms, the Program, the Loaned Equipment or a Replacement Device other than as expressly set forth herein. The parties have expressly required that these Terms and all documents or notices relating thereto be drafted in the English language.Les présentes modalités et tous les documents ou avis qui s'y rattachent ont été rédigés en anglais à la demande expresse des parties.
Manufacturer's Warranty - Iphones
Advance Exchange for iPhone 3G
We know you depend on your wireless device to keep you connected. And being without it can be more than an inconvenience-it can be a real problem. But there's no need to worry. As a Rogers customer, you can take comfort in knowing that if your iPhone ever malfunctions during the manufacturer's warranty period, the Advance Exchange has you covered.
Advance Exchange provides:
- Technical experts that will troubleshoot to determine if there is a problem with your device
- Replacement in exchange for your defective in warranty device
- Service replacement (device & battery only)
- Replacement device shipped by courier within 5 business days or less
- Prepaid courier pouch to return your defective device to Rogers
Overview:
Call our technical experts at 1-888-Rogers1 (1-888-764-3771) to determine if there is a problem with your device. Please call from a landline and be sure to be near an Internet-ready computer in order to properly save your device's content before the troubleshooting commences.
If your device is defective and is eligible for the program you will receive a service replacement, same model, by courier within 5 business days or less. A service replacement is the device and battery only, it may be new or refurbished, and has been fully inspected, tested, cleaned and restored to manufacturer specifications.
Eligibility rules:
- Device and defect is covered by the manufacturer's warranty.
- Defect has not been caused by physical damage to the device.
- Device is active on a Rogers postpaid account.
When you receive the replacement device it will include a prepaid courier pouch and instructions for returning your defective device to Rogers.
There is no cost for the program, however, if you do not return your defective device within 15 days of shipping the replacement device, or if upon receipt of your defective device our inspection reveals physical damage, you will be charged the full replacement cost for the replacement device.
The warranty on replacement devices will extend to the original warranty period of your defective device or to 90 days after the replacement shipping date; whichever is greater.
See Full Details (+)- The following terms and conditions ("Terms") govern the Handset Protection Guarantee Program ("Program") offered by Rogers Communications Partnership ("Rogers"), including (if applicable): your use of wireless telecommunications equipment and accessories loaned to you by Rogers ("Loan"), the repair of your wireless telecommunications equipment for use with Rogers services ("Repair") and/or the replacement of such equipment ("Replacement").
- Eligibility:To be eligible for the Program you must meet the following requirements: your account must be in good standing; your device must be a Rogers-certified voice phone, smartphone or mobile Internet stick purchased from Rogers or its authorized dealers/agents and have been activated no more than thirty (30) months prior ("Device"); you must be subscribed to a monthly plan (Prepaid service, demo lines and test lines are not eligible); you may receive only one Out-of-Warranty Repair (as defined below) or Replacement for each activation or hardware upgrade.
- Repair: If Device is within the original equipment manufacturer's warranty period and does not show evidence of physical damage (including moisture damage) ("In-Warranty Repair"), Rogers will send Device for repair under the original equipment manufacturer's warranty on your behalf or as applicable under the Program, will offer you a replacement device of same or like model in exchange for your Device ("Advance Exchange"). Rogers will not charge you any fees for an In-Warranty Repair; however, in the case of an Advance Exchange, the full cost of replacement device will be charged if you do not return defective Device within 15 days or if Device reveals physical damage (including moisture damage).
- If Device cannot benefit from In-Warranty Repair, then Rogers will provide you with a quote for the repair of the Device by a third-party selected by Rogers ("Out-of-Warranty Repair"); should you refuse the Out-of-Warranty Repair or if Device cannot be repaired (including, without limitation, if cost of repair is excessive or if repair consists only in repairing cosmetic damage), then Rogers will Replace your device pursuant to Section 9 below. A repair estimate fee of $30 will be charged to your Rogers invoice if you elect to proceed with neither Repair nor Replacement (if applicable) and keep your Device.
- You acknowledge and agree that: any information or programming stored or inputted by you in the Device is not secure and will be erased during the repair process; SIM cards and SD cards are not secure and will be discarded during the repair process; neither Rogers nor its authorized dealers/agents shall be responsible for a Device not claimed within 90 days from the date of Repair or Replacement, and after such time, Rogers or its authorized dealer/agent may deal with such Device in its sole discretion.
- Loan: Subject to these Terms, Rogers will loan certain wireless telecommunications equipment and accessories, as listed on the Rogers Repair or Replacement Request ("Loaned Equipment"), to you for the time required to carry out the Repair.
- You agree: to use, protect and safeguard the Loaned Equipment with care and not to tamper, alter or repair the Loaned Equipment; that in the event of any malfunction, accident or damage to the Loaned Equipment, to immediately return the Loaned Equipment to Rogers or its authorized dealer/agent.
- You further acknowledge and agree that: a $50 deposit may be required while you are using the Loaned Equipment; Deposit tender is to be chosen at discretion of Rogers or its authorized dealer/agent; in the event of loss, theft, destruction, damage of the Loaned Equipment or failure to return the Loaned Equipment, you shall forfeit the deposit; Rogers has the right to keep the $50 deposit if you fail to return the Loaned Equipment within 14 calendar days from the date you are first notified that Device is ready for pick-up; the Rogers Terms of Service and Acceptable Use Policy continue to apply to your use of Rogers services with the Loaned Equipment; title to the Loaned Equipment shall at all times remain with Rogers (unless and until Loaned Equipment becomes your property after paying the full replacement cost of the Loaned Equipment in accordance with these Terms).
- Replacement: If Device cannot be Repaired pursuant to Sections 3 and 4 above or if you report Device as lost or stolen, you may select a new or refurbished replacement device ("Replacement Device") at $0 with a minimum 12-month term commitment from a selection of entry-level handsets with basic features and characteristics. For greater clarity, if you have not subscribed to Rogers services on a term commitment or if the balance of your term commitment is less than 12 months, your term commitment will be extended to 12 months. Rogers may, in its sole discretion, but shall have no obligation to permanently block your initial Device, preventing it from ever being used on the Rogers network.
- There is no representation or guarantee that Loaned Equipment or Replacement Device provided will be similar to or offer features or characteristics equivalent to those available on your Device. In particular, certain features you are subscribed to may no longer be compatible with Loaned Equipment or Replacement Device.
- To the maximum extent permitted by applicable law, Rogers, and its directors, officers, employees, contractors, dealers or agents will not be liable to you or anyone else for any damages, costs, claims, loss, personal injury or loss of life directly or indirectly caused by, arising from or related to the Program or the use of any device under the Program (including, without limitation, defects, malfunctions or complete breakdowns in any device; electrical shocks, burns, fires, or explosions caused by any device; loss of profit, loss of earnings, financial loss or loss of business opportunities). This limit applies to any act or omission of Rogers or its directors, officers, employees, contractors, dealers or agents, including, without limitation, any act or omission which would otherwise be a cause of action in contract, tort or any other doctrine of law.
- You may not loan or otherwise share or transfer any Loaned Equipment to any other person or entity without the prior written consent of Rogers. Rogers may amend these Terms or terminate the Program at any time, upon notice to you, and request immediate return of the Loaned Equipment, at any time. There are no representations, warranties, covenants, agreements or collateral understandings, oral or otherwise, expressed or implied, regarding these Terms, the Program, the Loaned Equipment or a Replacement Device other than as expressly set forth herein. The parties have expressly required that these Terms and all documents or notices relating thereto be drafted in the English language.Les présentes modalités et tous les documents ou avis qui s'y rattachent ont été rédigés en anglais à la demande expresse des parties.
NOKIA 2660
More than a phone
The current courtesy phone device is the Nokia 2660. This stylish clamshell features Bluetooth wireless connectivity along with a wide range of email, text and multimedia messaging options. Personalize your Nokia 2660 with MP3 or 24 polyphonic Ringtones. At just 79 grams, this lightweight flip phone displays a large, easily accessible keypad and colourful main LCD and boasts up to 6 hours of talk and 13 days of standby time.
Device Details:
Features:
- Bluetooth technology
- Up to 6 hours of talk time and 310 hours of standby time
- Built-in hands-free speakerphone
Messaging:
- Email, text, multimedia and instant messaging