CANADA'S ONLY FREE HANDSET PROTECTION GUARANTEE JUST GOT EVEN BETTER!
Never lose or misplace your phone again, thanks to Rogers Phone Finder service, now included with the Rogers Handset Protection Guarantee
What is Rogers Phone Finder?
Rogers Phone Finder is a service that helps you locate your lost or misplaced Rogers phone from a PC or tablet as long as you have registered, your phone is powered on and connected to the Rogers network. Its easy to use, and your first 5 lookups per month are FREE. Rogers Phone Finder is compatible with all Rogers smartphones, iPhones, and mobile phones.
Need more details? Click here for information on how to sign up and use this service.
View Full Phone Finder Terms and Conditions.
The following terms and conditions govern Rogers Phone Finder, a wireless phone location service (the "Service") provided to you by or on behalf of Rogers Communications Partnership ("us", "we", "our" and "Rogers"). They supplement and are incorporated into the Rogers Terms of Service and Acceptable Use Policy, which are available at http://www.rogers.com/terms, and form part of our agreement with you. These terms and conditions, together with the Rogers Terms of Service and Acceptable Use Policy, constitute the entire agreement between you and us with respect to your use of the Service. Unless otherwise defined herein, capitalized terms have the meaning given to them in the Rogers Terms of Service.
Lookups/Charges
You will receive five (5) free lookups every thirty (30) days beginning on the date that you register for the Service. Each additional lookup will be charged at a rate of $0.20 (plus applicable taxes). Charges will be applied to your Rogers invoice.
Service Registration, Account, and Password
To use the Service, you will be required to register. As part of the registration process, you will select a user name and a password and provide certain information. You agree that the information you supply during that registration process will be accurate and complete and that you will not register under the name of, nor attempt to use the Service under the name of, another person. You agree to promptly update such information as necessary to ensure that it is kept accurate and complete. We may reject or terminate any user name that we, in our judgment, deem unacceptable. You will be responsible for preserving the confidentiality of your password and will notify us immediately of any known or suspected unauthorized use of your account and agree to take such reasonable steps as are necessary to prevent any reoccurrence of such event. If at any time you have forgotten both your user name and password and we are otherwise unable to verify your identity, then we may take any action that we deem appropriate. You may be held liable for any loss or damage incurred by Rogers or others due to another party using your account or password.
Location Disclosure and Privacy
You acknowledge and agree that information concerning the location of your device(s) may be disclosed to others as part of the Service and you further agree to notify any user(s) of your device(s) about this disclosure of location information.
You may use the Service to request the best available location for the requested device. You agree to only initialize the Service for devices included on your account used by individuals for whom there is a reasonable expectation of being part of the Service (for example, family members). When you initialize the Service for a device included on your account, the Service will notify the user of the device via text message that the device may be located by you. The user must accept the confirmation text message to be included as a device that is part of your Service. Thereafter, the Service may send notices to such device informing the user that the device may be located.
You expressly agree that you have no expectation of privacy when using the Service as it relates to your location. You authorize Rogers and any third party that provides the Service to you on our behalf to collect, use, and disclose geographic location and other personal information (including your name, address, telephone number, account number, equipment identifiers, and Internet Protocol addresses) necessary to enable delivery of the Service. All personal information collected from you will be handled in accordance with our Privacy Policy available at http://www.rogers.com/privacy. Your location information will be stored only as long as necessary to provide the Service.
Limitation of the Service
The Service is a network-based service and does not provide GPS accuracy. A network-based service uses Rogers cellular towers to locate the proximity of the device. In order for the Service to work, the wireless device must be turned on. Accuracy of the location information obtained via the Service may be affected by various factors, including, without limitation, system availability and capacity, network congestion, the device to be located, signal strength, topography and environmental conditions. The results you may obtain from the Service, including, without limitation, maps and requested locations, may not be accurate, timely or reliable. You cannot utilize the Service to locate devices that are not within the Rogers wireless network coverage area.
- The following terms and conditions ("Terms") govern the Handset Protection Guarantee Program ("Program") offered by Rogers Communications Partnership ("Rogers"), including (if applicable): your use of wireless telecommunications equipment and accessories loaned to you by Rogers ("Loan"), the repair of your wireless telecommunications equipment for use with Rogers services ("Repair") and/or the replacement of such equipment ("Replacement").
- Eligibility:To be eligible for the Program you must meet the following requirements: your account must be in good standing; your device must be a Rogers-certified voice phone, smartphone or mobile Internet stick purchased from Rogers or its authorized dealers/agents and have been activated no more than thirty (30) months prior ("Device"); you must be subscribed to a monthly plan (Prepaid service, demo lines and test lines are not eligible); you may receive only one Out-of-Warranty Repair (as defined below) or Replacement for each activation or hardware upgrade.
- Repair: If Device is within the original equipment manufacturer's warranty period and does not show evidence of physical damage (including moisture damage) ("In-Warranty Repair"), Rogers will send Device for repair under the original equipment manufacturer's warranty on your behalf or as applicable under the Program, will offer you a replacement device of same or like model in exchange for your Device ("Advance Exchange"). Rogers will not charge you any fees for an In-Warranty Repair; however, in the case of an Advance Exchange, the full cost of replacement device will be charged if you do not return defective Device within 15 days or if Device reveals physical damage (including moisture damage).
- If Device cannot benefit from In-Warranty Repair, then Rogers will provide you with a quote for the repair of the Device by a third-party selected by Rogers ("Out-of-Warranty Repair"); should you refuse the Out-of-Warranty Repair or if Device cannot be repaired (including, without limitation, if cost of repair is excessive or if repair consists only in repairing cosmetic damage), then Rogers will Replace your device pursuant to Section 9 below. A repair estimate fee of $30 will be charged to your Rogers invoice if you elect to proceed with neither Repair nor Replacement (if applicable) and keep your Device.
- You acknowledge and agree that: any information or programming stored or inputted by you in the Device is not secure and will be erased during the repair process; SIM cards and SD cards are not secure and will be discarded during the repair process; neither Rogers nor its authorized dealers/agents shall be responsible for a Device not claimed within 90 days from the date of Repair or Replacement, and after such time, Rogers or its authorized dealer/agent may deal with such Device in its sole discretion.
- Loan: Subject to these Terms, Rogers will loan certain wireless telecommunications equipment and accessories, as listed on the Rogers Repair or Replacement Request ("Loaned Equipment"), to you for the time required to carry out the Repair.
- You agree: to use, protect and safeguard the Loaned Equipment with care and not to tamper, alter or repair the Loaned Equipment; that in the event of any malfunction, accident or damage to the Loaned Equipment, to immediately return the Loaned Equipment to Rogers or its authorized dealer/agent.
- You further acknowledge and agree that: a $50 deposit may be required while you are using the Loaned Equipment; Deposit tender is to be chosen at discretion of Rogers or its authorized dealer/agent; in the event of loss, theft, destruction, damage of the Loaned Equipment or failure to return the Loaned Equipment, you shall forfeit the deposit; Rogers has the right to keep the $50 deposit if you fail to return the Loaned Equipment within 14 calendar days from the date you are first notified that Device is ready for pick-up; the Rogers Terms of Service and Acceptable Use Policy continue to apply to your use of Rogers services with the Loaned Equipment; title to the Loaned Equipment shall at all times remain with Rogers (unless and until Loaned Equipment becomes your property after paying the full replacement cost of the Loaned Equipment in accordance with these Terms).
- Replacement: If Device cannot be Repaired pursuant to Sections 3 and 4 above or if you report Device as lost or stolen, you may select a new or refurbished replacement device ("Replacement Device") at $0 with a minimum 12-month term commitment from a selection of entry-level handsets with basic features and characteristics. For greater clarity, if you have not subscribed to Rogers services on a term commitment or if the balance of your term commitment is less than 12 months, your term commitment will be extended to 12 months. Rogers may, in its sole discretion, but shall have no obligation to permanently block your initial Device, preventing it from ever being used on the Rogers network.
- There is no representation or guarantee that Loaned Equipment or Replacement Device provided will be similar to or offer features or characteristics equivalent to those available on your Device. In particular, certain features you are subscribed to may no longer be compatible with Loaned Equipment or Replacement Device.
- To the maximum extent permitted by applicable law, Rogers, and its directors, officers, employees, contractors, dealers or agents will not be liable to you or anyone else for any damages, costs, claims, loss, personal injury or loss of life directly or indirectly caused by, arising from or related to the Program or the use of any device under the Program (including, without limitation, defects, malfunctions or complete breakdowns in any device; electrical shocks, burns, fires, or explosions caused by any device; loss of profit, loss of earnings, financial loss or loss of business opportunities). This limit applies to any act or omission of Rogers or its directors, officers, employees, contractors, dealers or agents, including, without limitation, any act or omission which would otherwise be a cause of action in contract, tort or any other doctrine of law.
- You may not loan or otherwise share or transfer any Loaned Equipment to any other person or entity without the prior written consent of Rogers. Rogers may amend these Terms or terminate the Program at any time, upon notice to you, and request immediate return of the Loaned Equipment, at any time. There are no representations, warranties, covenants, agreements or collateral understandings, oral or otherwise, expressed or implied, regarding these Terms, the Program, the Loaned Equipment or a Replacement Device other than as expressly set forth herein. The parties have expressly required that these Terms and all documents or notices relating thereto be drafted in the English language.Les présentes modalités et tous les documents ou avis qui s'y rattachent ont été rédigés en anglais à la demande expresse des parties.