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Hunt Groups for Advantage Voice (Unison)

What are Hunt Groups?

Hunt Groups are teams or departments of employees who do similar jobs, such as sales or customer service.

Hunt Groups make sure that all inbound calls are answered by the right people or sent to voicemail for a later response.

Hunt Groups work by ringing specific employees in a set order across the company.

This is done by giving one phone number to a group of employees and setting rules for how calls are handled, such as availability, ring length, and call forwarding settings.

You can also use your Ring My Number Settings to set up specific extensions and users to receive calls for your Hunt Groups.

How do I set up a Hunt Group?

To set up a Hunt Group, follow these steps:

If you haven't signed into your account yet:

  1. Go to MyBusiness Hub sign-in page.
  2. Select Sign in.
  3. Enter your username and password.

Check the Remember me box, if you want the browser to remember your sign-in credentials for next time.

Once you’re signed in:

Navigate to Hunt Groups
  1. Select Go to RogersUnison.
  2. Select Service Settings.
  3. Select Hunt Groups.

Create or Modify Hunt Groups
  1. To add a Hunt Group or change an existing Hunt Group, select Set Up or Edit.
    1. If you are setting up a Hunt Group for the first time, enter the Hunt Group Profile Name.
    2. Select the phone number you want to create or modify.
  2. To create or modify a schedule for forwarding calls, select All the Time (24/7) or Specify Scheduled Hours.
    1. If you selected Specify Scheduled Hours, enter the appropriate times each day.
      1. Select Closed for any non-working days.
      2. Select where and which number the calls will be forwarded to after working hours.
  3. Select the ring type: Simultaneous (Ring all lines at the same time), Linear (Ring lines one at a time), Circular (Ring lines sequentially, but starting where the last call left off).
  4. To set up No Answer Settings:
    1. Enter how many seconds the call should ring before moving to the next Hunt Group user.
    2. Select where and which number the calls will be forwarded to if there is no response or all lines are busy.
  5. To add users to the Hunt Group, select Next, select the individual users or Add All, then arrange the order if necessary.
  6. Select Next.

Review Settings
  1. Review settings and select Activate.