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Troubleshoot IBLc fax machine programming issues

Depending on which features you subscribe to, your fax machine may not be correctly programmed to accept incoming faxes. Answer the following questions to check if your fax machine is set up properly:

  1. Is your fax machine properly installed and powered on?
    • If no, please review the fax machine manufacturer's user guide.
    • If yes, go to step 2.
  2. Has the ring pattern required to activate your fax machine been set?
    • If no, please set the activation ring pattern on your fax machine.
    • If yes, go to step 3.
  3. Is your phone capable of making the ring pattern to activate your fax machine?
    • If no, set your fax machine activation ring pattern to better work for your phone.
    • If yes, go to step 4.
  4. Call our Business Support Centre at 1 (866) 727-2141 and ask for Technical Support.