IBLc (Legacy) Business Voicemail

Introduction to IBLc voicemail

IBLc voicemail setup

To activate your voicemail for the first time:

1. Dial *98 from your business phone and enter your temporary password with #.
2. Enter your new voicemail password (must be 4–10 digits) and select 1 to confirm.
3. For security, change your password to a unique 4–6 digit number.
4. At the tone, record your first, last, or company name with # and select 1 to confirm.
5. Select 1 to record your own personal greeting. (Or select 2 to choose a standard greeting.)
6. If you selected option 1, record your personal greeting after you hear the tone
7. Select # after you have recorded your personal greeting, and listen to the playback.
8. If you’re satisfied with your recording, select 1 to complete your Voicemail activation.
   
   

• 1: Rewind
• 2: Pause/continue
• 3: Fast-forward
• 4: Listen to the message again
• 5: Date/time/length of message
• 7: Erase the message
• 9: Save the message
• 0: Help
• *: Return to Main Menu
• #: Skip message in progress
  
  

• 1: Rewind
• 2: Pause/continue
• 4: Listen to the message again
• 5: Date/time/length of message
• 7: Erase the message
• 9: Save the message
• 0: Help
• *: Cancel

IBLc voicemail — personalization

You can customize your IBLc voicemail by recording a personal greeting, setting your password and more.

To record a personal greeting:

1. Dial *98 then enter your password.
2. Select 4312.
3. After the beep, record your personal greeting. Select # when complete.
   
   

1. Dial *98 then enter your password.
2. Select 4332.
3. After the beep, record your name and select #.
4. Select # and then 1.
   
   

1. Dial *98. Then enter your password.
2. Select 4211 then enter your new password.
3. Select # and then 1.
   
   

1. Dial *94.
2. After the tone, enter the desired number of rings (from 2–9) before unanswered calls are directed to your voicemail.
   • You will hear two beeps to confirm that you have successfully made the change.
3. Hang up.
   
   

1. Dial *93.
2. Listen for two beeps to confirm that Voicemail has been turned off.
3. Hang up.
   1. To turn voicemail back on:
      1. Dial *92.
      2. Listen for two beeps to confirm that voicemail has been turned back on.
      3. Hang up.
         
         

1. Dial *91.
2. Listen for two beeps to confirm that Voicemail has been turned off.
3. Hang up.
   1. To turn voicemail back on:
      1. Dial *90.
      2. Listen for two beeps to confirm that Voicemail has been turned back on.
      3. Hang up.
         
         

• Save time by pressing # to skip to the voicemail greeting.
• Start a message over by selecting *.
• When you are leaving a voicemail message for someone, you can save time and skip their greeting by pressing #.
• If you make a mistake when you are leaving a message for someone else, press * to erase your message and start over.

IBLc voicemail — multi-mailbox

With Multi-Mailbox, each person can manage their personal mailbox separately. Multi-Mailbox allows you to create up to five separate mailboxes, each with a private password and separate message storage.

To sign up for multi-mailbox:

1. Call 1 866 727-2141 to speak with a Business Specialist.
2. Provide the number of sub-mailboxes you would like added. You can add up to four separate sub-mailboxes.
   
   

1. Dial *98 from your business phone.
2. Select a key to select the desired sub-mailbox – (0 for main and 1–4 for sub-mailboxes.)
3. Enter your temporary password.
4. Select # to begin setting up your mailbox.
5. Enter your new Voicemail password. (Your new password must be 4 –10 digits.)
6. Select 1 to confirm your new password.
7. Record your name after you hear the tone.
8. Select # after you have recorded your name, and select 1 to confirm.
9. Select 1 to record your own personal greeting. (Or select 2 to choose a standard greeting.)
10. Record your personal greeting after you hear the tone.
11. Select # after you have recorded your personal greeting, and listen to your message.
12. If you’re satisfied with your recording, select 1 to complete your Voicemail activation.
    
    

• From the office:
  1. Dial *98.
  2. Select a key between 0 and 9 to select the desired mailbox.
  3. Enter your password to access the voicemail main menu.
  4. From the voicemail main menu, enter 11 to listen to your new Voicemail messages.
     
     
• Away from the office, as a local call:
  1. Dial your business telephone number.
  2. Once you hear your recorded greeting, select 9.
  3. Select a key between 0 and 4 to select the desired mailbox.
  4. Enter your password to access the voicemail main menu
  5. .From the Voicemail Main Menu, enter 11 to listen to your new Voicemail messages.
     
     
• Away from the office, as a toll-free call:
  1. Dial 1 87ROGERSVM (1 877 643-7786).
  2. Enter your 10-digit telephone number.
  3. Select a key between 0 and 4 to select the desired mailbox.
  4. When prompted, enter your password to access the voicemail main menu.
  5. You are now in the Voicemail Main Menu.
  6. From the Voicemail Main Menu, enter 11 to listen to your new Voicemail messages.
     
     

IBLc Voicemail — Message Centre The Message Centre allows you to manage your Voicemail like email, view, listen to, and forward messages online.To set up your message centre:

1. Make sure you have activated your voicemail via the phone and set up your password.Go to Message Centre.
2. Enter your phone number and your Voicemail password (the same password used to access your voicemail from your phone).
3. Select the Voicemail Settings tab.
4. Select Email Address.
5. Select Add
6. Enter your email address, and select Submit.

1. Select the link in the email or visit the Message Centre
2. Enter your 10-digit phone number and voicemail password.
   
   

• View, listen to, delete and forward voicemail messages
• Change your personal greeting
• Record and send a Voicemail message
• Change your Voicemail password
• Change the email address to which your voicemail messages are sent
• Receive, review, save, print and forward fax messages

IBLc voicemail — New message alert

You can choose to be notified that you have new Voicemail messages waiting in one of the following ways:

• On your Business Phone.
  
  
  • When you have at least one new voicemail message waiting, you’ll hear an intermittent dial tone when you pick up your business phone.
    • Some phones also have a message waiting indicator light or display (consult your phone’s manual for information).
  • Dial *98 and enter your password to access your mailbox.
    
    
• At another number (landline or wireless).
  
  
  • To be notified at another phone number or on your wireless device, go to the Message Centre.
    
    
• Via email.
  
  
  • To set up new message notification by email, go to the Message Centre.
    
    
• Online:
  
  
  • Log in to Message Centre
  • Enter your 10-digit phone number and voicemail password (same password you use over the phone).
    
    

• To return to the beginning of a message, select 1 while you are listening to the message.
• Want to find out when a message was left? Select 5 when reviewing a message to hear the date, time and duration of the message as well as the name of the caller who left the message (including their telephone number, if available).

Business Voicemail — Broadcast

Create Voicemail Group Distribution Lists for quick communication to several people with a single call. Voicemail Group Distribution Lists can only include Rogers Business Phone numbers, Rogers Wireless numbers, and Rogers Home Phone numbers.

To create a voicemail group distribution list from your phone:

1. Dial *98.
2. Press 4221.
   • A group number is automatically assigned to the group.
3. Say aloud the name you wish to associate with this group. Select 1 to keep this name or select 2 to change it.
4. Enter the mailbox number (phone number) of the person you wish to include in the group.
   1. Enter the sub-mailbox number when prompted, if applicable.
5. Follow the prompts to enter another subscriber to the Distribution List or select # if there are no other subscribers you wish to add to the Distribution List.
   
   

1. Sign in to Message Centre.
2. Select Voicemail Settings Tab.
3. Select Voicemail Broadcast Tab.
4. Select New Group Button.
5. Select Create Group to create a new Distribution List.
6. Select a Group ID number and then select the Create Button.
7. Enter the phone number you want to include in the Group with the Add a New Member feature (no spaces required).
8. Repeat Step 7 to enter additional phone numbers to the Distribution List.
9. When all phone numbers have been entered, select the Submit Button.