IBLc (Legacy Business Phone) Call Forward

IBLc CALL FORWARD

Call Forward allows you to forward all your incoming calls to an alternate phone number, including a wireless number.

TO ACTIVATE IBLc CALL FORWARD

1. Dial *72.
2. Dial the full 10-digit phone number that you would like your calls forwarded to.
3. If someone answers after you dial the number, stay on the line for a minimum of five seconds or Call Forward will not be activated.
   
   

1. Dial *72 again.
2. Redial the relevant call forward phone number.
   • You will hear two beeps – this confirms that Call Forward is activated.
     
     

1. Dial *72.
   
   

1. Dial *73.
2. Listen for two beeps and hang up.
   
   

• If someone tries to call you while Call Forward is on, your phone will ring briefly to remind you that the service is activated. You can make outgoing calls, but you cannot receive any calls.
• If you subscribe to Voicemail and forward calls to an alternate number, Voicemail will not take messages.
• If you forward your calls to a phone number outside your local calling area, long distance charges will be billed to your account if the call is answered at that number.
• If you subscribe to Hunting, you won’t be able to order Call Forward on any of the member lines in the hunt group.
• You can manage Call Forward online with Business Online Manager.

IBLc CALL FORWARD REMOTE ACCESS

If you subscribe to Call Forward on your IBLc phone, you can set up your forwarding remotely in two ways – by calling a Remote Access Number or online with Business Online Manager.

Before you can use Call Forward Remote Access for the first time:

• Change the PIN from the default PIN provided to you at time of order and/or when the technician installed your Business Phone service.
  • If you do not know your default PIN, please call 1 866 727-2141.
    
    

1. Dial *55.
2. Select *54# to identify CFRA as the PIN you want to change.
3. Enter your current (temporary) CFRA PIN and select # when prompted.
4. Enter the new CFRA PIN and select #.
5. Re-enter the new CFRA PIN and select # to confirm your selection.
6. Listen for the confirmation message and then hang up.
   
   

1. Sign in to My Business Hub.
2. Select Go To MyBusiness.
3. Select the relevant phone account.
4. Select Use Business Online Manager and select the Forwarding tab
   • Based on your unique customer profile, your Call Forward Remote Access Number will be populated.
5. Write down this local and toll-free number for easy reference.
   • This number may change periodically so you should check Business Online Manager regularly.
     
     

1. Dial the 1-866 Remote Access Number.
2. Select *54#.
3. Enter your 10-digit business phone number and the Call Forward remote access PIN.
4. Select *72# to activate Call Forward.
5. Enter the 10-digit phone number (for local calls) to where you want your calls to be forwarded to and then press # again.
   1. For long distance calls, enter 1+10-digit phone number.
   2. For international calls, enter 011+ country code + phone number.
   3. Listen for the confirmation message.
6. Select 1 to confirm the phone number to which calls are being forwarded.
   
   

1. Dial the 1-866 Remote Access Number.
2. Select *54#.
3. Enter your 10-digit business phone number and the Call Forward remote access PIN.
4. Select *73# to deactivate Call Forward.
5. Hang up.