Troubleshooting incoming call issues on your IBLc phone

If you’re not receiving calls or hearing your business phone ring, try these troubleshooting techniques:

1. Check whether the phone has a dial tone, and you can place a call.
   1. If your phone has no dial tone, try troubleshooting.
2. Make sure that the Call Forward — All Calls feature isn't on.
   1. If on, dial *73 to deactivate it.
3. Make sure that your phone ringer is on and loud enough to hear.
4. Check whether all your phones are properly connected to their jacks, plugged into the wall outlet (if they require power), and placed back on the hook.
5. If you're using a cordless phone, make sure that the handset is within range of its base and properly charged. 
6. If you have a key system or PBX, please contact your interconnect company. 
   
   

Refer to your phone manual for additional instructions on how to use your phone ringer.

If none of the steps resolve the issue of being unable to receive calls, please call our Business Support Centre at 1 (866) 727-2141 and ask for Technical Support.