Business Internet with Wireless Backup Modems: WiFi connection issues

If you're experiencing WiFi connection issues with your Business Internet and wireless backup modem, check both modems.Follow these steps to get back online:

1. Check if all devices are experiencing connection issues or if it is limited to specific devices.
   1. Check both modems: Confirm that your primary modem and wireless backup modem have power.
   2. If either device is off, plug it in or press the power button to turn it on.
2. Check the cable connections
   1. Ethernet cable check: Look at the Ethernet cable between the two devices.
   2. It should be securely connected from LAN 1 on your primary modem to the WAN port on your wireless backup modem.
3. Check your wireless backup modem’s signal:
   1. View the signal lights in front of your modem.
   2. Check for signal bars - If there are no bars or if the light is off, your modem may not be connecting properly.
   3. Move or adjust the antennas to stand straight up and make sure nothing is blocking them.
4. Verify the network manually
   1. Look for your network name (SSID) on your phone or computer.
   2. Select your network, entering the password and confirm the connection.
5. Reboot both modems
   1. Unplug the power cords from both devices.
   2. Wait 15 seconds for a full shutdown.
   3. Plug them back in and power them on again.
      
      

Need more help?

If you're still offline after restarting and checking the setup, our technical support team is here to help. Call 1-866-727-2141 to speak with a specialist.