FAQs: Rogers 5G Business Internet
Open the Apple App Store or Google Play and find Nokia WiFi App by typing or searching.
Follow these instructions:
1. Select the Nokia access point box.
2. Select Edit.
3. Select the Edit pencil.
4. Select Continue on the warning.
5. Replace the existing Wi-Fi password with a new one and save.
The app will display a message that it will take around 3 minutes for the changes to apply and will remain on a countdown screen.
Remember to select Forget in your Wi-Fi settings on all connected devices to remove original password from access points. Then, scan for Wi-Fi access points and add them back with the new password.
For video streaming, you can stream up to 3 Mbps. This will allow you to stream video in up to 720p HD.
Speeds may vary based on file size and quality.
Learn more about speeds required for upload and download activities.
Rogers 5G Business Internet is specifically designed for ongoing usage. You will be able to connect to multiple devices at once and the power adapter allows for continual use.
Yes, you can cancel the service within the first 30 days and return the device in complete and original condition.
We will refund the monthly service fee and the device cost for your plan.
You will need to return the 5G Business Internet device through the same method you purchased it.
The device must be returned in good condition, including all original parts, components, and packaging.
No, Rogers 5G Business Internet does not offer Static IP addresses. It instead provides dynamic IP allocation, which means that IP addresses may change periodically based on network conditions and configuration settings.
Public IP. Having a public IP address allows devices to communicate with other devices on the network without additional network configurations.
No, the option to put the modem in bridge mode is not available.
Yes, but after 500GB or 1TB of usage speeds (depending on your selected plan) are reduced to 10Mbps download and 2 Mbps upload for the remainder of the billing cycle.
Up to 500 Mbps download / 30 Mbps upload speed (depending on your selected plan).
After exceeding your plan's data allotment, speed is reduced to 10 Mbps download / 2 Mbps upload speed.
Video streaming: Up to 10 Mbps (up to 720p HD) download speed (depending on your selected plan).
Actual speeds experienced will vary based on various factors, including placement of the Rogers 5G Business Internet device within your Business, network coverage, signal strength, home construction materials, customer’s connected device(s), topography, environmental conditions, network and internet traffic, and applicable network management practices, and other factors. See coverage map for more details. Usage is subject to the Rogers Terms of Service and Acceptable Use Policy and the Rogers Network Management Policy, and the Wireless Home Internet Policy.
No. The service is intended for use only at the registered service address. While the device is not geo-fenced, service availability and performance are only supported at the address where serviceability was validated.
Please contact Customer Support before relocating your device to verify service availability at your new address.
Yes. You may connect your own networking equipment behind the gateway. However, the gateway cannot be configured in Bridge Mode.
This service uses IPv6-based connectivity and does not support traditional IPv4 port forwarding.
It depends on your application and networking requirements. Customers requiring features such as Static IP addresses, Bridge Mode, or traditional IPv4 port forwarding should speak with their Rogers representative about Managed Wireless Business Internet solutions.
Yes. Key limitations include:
- Intended for use only at the registered service address
- No Bridge Mode support
- No Static IP addresses
- No traditional IPv4 port forwarding
- Some applications with advanced networking requirements may not be compatible
Important: This service is intended for use only at the registered service address. The gateway does not support Bridge Mode or Static IP addresses and uses IPv6-based connectivity. Customers with advanced networking requirements should contact their Rogers representative to discuss alternative solutions.