Change SIM Card for a subscriber

Need to update a subscriber’s SIM card? You can do it easily in MyBusiness Hub. Follow these steps to switch to a physical SIM or an eSIM.

To sign in to your account:

Go to MyBusiness Hub sign-in page.
Select Sign in.
Enter your username and password.

Check the Remember me box if you want your browser to save your sign-in credentials for next time.

Before you start

Select the relevant Account from the selection screen.
Choose the subscriber you want to update.

Change to a Physical SIM

Select Change my SIM.
Select Physical SIM.
Enter the 20 digits current SIM and the new SIM card numbers.
Select Update.

You’ll see a confirmation message. The change takes effect immediately, and the old SIM card can’t be used again.

Change to an eSIM

Select Change my SIM.
Select eSIM.
Scan or share the QR code.
If you have the device: scan the QR code displayed on the screen, then follow the steps to set up the eSIM on your device. Once you’ve completed the steps, select the checkbox and then select Confirm that eSIM is active.
If you don’t have the device: Select Send eSIM directly to a mobile device or Share this eSIM via email hyperlinks below the QR code.
To send the digital e-SIM to the recipient:
Enter the recipient’s email and select Share.
Record the one-time passcode for eSIM QR code access and share it with the recipient.

The recipient will get an email with instructions to activate their eSIM. Once they complete the steps, check the box and select Confirm that eSIM is active.

Need More Help?
You can find more how-to guides and resources in Rogers Business Support.