Multi-factor authentication FAQ
Check out our FAQ on how multi-factor authentication helps you keep your Rogers Business account secure.
What is multi-factor authentication (MFA)?
Multi-factor authentication is a second “factor” to sign into your account, other than your username and password. This helps to confirm your identity. To add an additional layer of security, we recommend enabling MFA.
Use a different password for your Rogers Business account than your email address password.
How does MFA work?
When you log in to Rogers Business with MFA enabled, you may be asked to provide a unique security code called a one-time passcode (OTP). You can choose to receive this OTP either by text message or by email.
What do I need to do to ensure MFA works for me?
To ensure that MFA works for your account, keep your email address and recovery phone number up to date on your account profile and make sure that MFA is enabled for at least one of them.
How do I enable/disable MFA for Rogers Business account?
To enable or disable MFA, follow these steps:
- Select the Update MFA Settings button in your MBH Preference page.
- Use the toggle On/Off button to enable or disable MFA.
- Click Save changes button to save the changes.
- Click the X to discard changes, if needed.
No, you’ll need a mobile phone number that can receive text messages to use MFA.
Can I use an international cellular number for MFA?
You’ll need a Canadian mobile phone number that can receive text messages to use MFA.
Will I be charged for using MFA?
Standard messaging and data rates may apply. Please refer to your mobile plan for more information.
Do I require both an email address and mobile phone number to use MFA?
To provide you with the best possible experience, both an email address and a mobile recovery number are required to enable MFA.