Troubleshoot Rogers MyBusiness Hub Access Issues

MyBusiness Hub is the main online dashboard for Rogers Business customers. It brings your portals together so you can manage them with one sign‑in. If you are not seeing the required account or portal in your online dashboard, follow these troubleshooting steps to resolve.

a) Missing accounts

If you have multiple accounts, you may need to link additional account or update your permissions.

• For My Business Account, follow this process to link an additional account.
• For eBilling or Business-Self-Serve, contact your Telecommunications Administrator or Contact Us to request access.
  
  

b) Missing portals

If you don’t see a portal/tile you expect, you may need to update the view in the preferences tab or update your accesses.

• In your Preferences tab, ensure the portal is set to Display.

If the portal is still missing:

• For My Business Account, follow this process to Register for My Business Account.
• For eBilling or Business-Self-Serve, contact your Telecommunications Administrator or Contact Us to request access.