Check your Wi-Fi or LTE network connection

If your Rogers Point of Sale (POS) Clover device can’t connect to the internet, you can check your Wi-Fi or LTE connection and reconnect in a few quick steps. These steps work for all Clover devices.

Connect to a Wi-Fi network

1. Press the Home button to go back to the Home screen.
2. Select the ••• (three dots) icon or Settings.
3. Select WiFi.
4. Select your Wi-Fi network and enter the password.
5. Wait for the checkmark that confirms you're connected.
6. Go back to the Home screen to continue using your device.
   
   

Test your internet connection

1. From the Home screen, open the Diagnostics App (under More Apps).
2. Select Network Test.
3. Tap Run Test to check if your device can communicate with Clover’s servers.
4. If the test fails, reconnect to Wi-Fi or LTE and run the test again.
   
   

Using LTE (cellular data)

Your Clover device can use LTE as your primary or backup internet connection. LTE helps keep payment processing running even if Wi-Fi is down.

Turn LTE on or off

1. Press the Home button on your Clover Device.
2. Select the ••• (three dots) icon or Settings.
3. Go to Network Settings.
4. Select Network.
5. Select Cellular or Mobile Data.
6. Turn the LTE toggle ON to enable cellular data or OFF to disable it.
7. If you don’t see an LTE signal, try moving closer to a window or check the SIM status under:
8. Settings → Network → Cellular
   
   

Note: LTE service is billed separately and may incur charges if enabled. You can view pricing details in the Cellular Data section of your Clover Dashboard.

Still having trouble?

If you can’t connect after trying these steps, contact Rogers POS Support at 1-866-727-2141 for help.