Unable to access your Xfinity TV channels

If you're having trouble viewing a channel or two on your Rogers Xfinity Business TV service, try these quick steps to get things back on track.

Check the channel status

a) Think back – Was the channel working earlier? If so, it might be a temporary issue.

b) Try another Set-Top Box (STB) – If you have more than one STB, check the channel on a different one. This helps figure out if the problem is with one device or the service itself.

Restart your Set-Top Box

1. Unplug the power cord from your STB.
2. Wait 15 seconds.
3. Plug it back in and let it reboot completely.
   
   

This refresh can often solve channel issues quickly.

Still not working?

If the channel’s still unavailable, you might need to confirm your channel entitlement.

Call 1-866-727-2141 for help from a Rogers Business technical support specialist. We’ll check your subscription and guide you through the next steps.