Fixing black Rogers Xfinity TV screen
If you're seeing a black screen on your Rogers Xfinity TV, there could be a few reasons why. Use these quick checks to help get your screen working again.- Make sure your Xfinity TV is on
- Confirm your Rogers Xfinity TV is powered on and plugged in securely. If the screen is totally blank, no lights or sound, it might not be getting power.
- Check for on-screen activity
- Use the remote or buttons on the TV to bring up something like the TV menu, volume control, channels, or input list.
- Check with the TV manufacturer
- If your TV still isn’t showing anything (no menus, volume bars, channels, or inputs), the issue may be with the TV itself. Visit the manufacturer’s website or their support team for model-specific help.
- If your TV still isn’t showing anything (no menus, volume bars, channels, or inputs), the issue may be with the TV itself. Visit the manufacturer’s website or their support team for model-specific help.
If your screen is black while watching TV channels, it could be an issue with your Xfinity modem or Rogers Xfinity Entertainment Box. Let’s walk through a few simple steps to get things working again.
- Check your modem
- Look at the top light on your modem (XB6, XB7, or XB8). It should be solid white. If it’s not, try restarting the modem.
- Reboot the modem
- Unplug the modem’s power cable.
- Wait 15 seconds.
- Plug it back in.
- Give it 2–3 minutes to fully restart.
- Check the screen again
- Once the light on the modem is solid white, it indicates that modem is online. Check if the black screen issue is still unresolved, move to the next step.
- Restart your Rogers Xfinity Entertainment Box
- Unplug the power cord.
- Wait 15 seconds.
- Plug it back in and wait for the box to restart.
- Check your TV again.
- Check if other Rogers Xfinity entertainment box have the same issue