How to fix no audio on your TV

If there’s no sound coming from your Rogers Xfinity Business TV, don’t worry—there are a few quick things you can try to get it working again.

Check your audio setup

1. Test other channels. Is the audio missing on all channels or just one?
2. Turn up the volume. Try adjusting the volume on your TV or connected sound system.
3. Confirm your audio source. Make sure your external sound system is set to the right input or source.
   
   

Try a different setup

If you have access to another Rogers Business Set-Top Box (STB), tune to the same channel and check if the sound works.

Reboot the Set-Top Box

1. Unplug the power cord from your STB.
2. Wait 15 seconds.
3. Plug it back in and let it fully restart.
4. Once it's back on, check if the audio is working.
   
   

Still no audio?

If you've tried these steps and the issue continues, contact our technical support team at 1-866-727-2141.