Premium Device Protection

Offers subject to change without notice. Taxes extra. Full program terms and conditions available at www.rogers.com/servicerequest.

Premium Device Protection: AppleCare Services

Additional plan features:

• Get Apple-certified repairs for damaged devices and replacements for lost or stolen devices using genuine Apple parts and ongoing warranty on repairs and replacements^1,2 for as long as you keep this plan.
• Our convenient repair options include mailing your device in and walk-ins to Apple Stores or Apple Authorized repair locations.^2,3
• Access 24/7 unlimited technical support from Apple, including support for Apple-branded apps.
• Enjoy unlimited warranty malfunction service requests with a $0 processing fee for as long you're enrolled.
  
  

Additional details:

• A non-refundable processing fee ranging from $39-$129 for repairs and $150-$400 for loss/theft replacements will be collected from you prior to fulfilling your approved service request. Replacement processing fees are dependent upon your device’s MSRP.^1,2 See a full list of processing fees.
• You must sign up within 60 days of purchasing or upgrading to a new device.
• Protection applies to the device enrolled when you signed up for Premium Device Protection.
• Service requests can be submitted any time while enrolled in Premium Device Protection.
• We will protect the cost to repair the protected device up to a maximum of $3000.00 per service request, including protected accessories like your battery and charger.
• Prepaid devices are not eligible for Premium Device Protection.
  
  

Premium Device Protection: Android

Additional plan features:

• Repairs for damaged devices and replacements for lost or stolen devices come with a 12-month warranty, and all repairs are completed by certified professionals using high-quality parts.^1,2
• Our convenient repair options include mailing your device in, walk-ins to designated repair shops and access to mobile technicians that come to you.^2,3
  
  

Additional details:

• A non-refundable processing fee ranging from $39-$129 for repairs and $150-$400 for loss/theft replacements will be collected from you prior to fulfilling your approved service request. Replacement processing fees are dependent upon your device’s MSRP.^1,2 See a full list of processing fees.
• You must sign up within 60 days of purchasing or upgrading to a new device.
• Protection applies to the device enrolled when you signed up for Premium Device Protection.
• Service requests can be submitted any time while enrolled in Premium Device Protection.
• We will protect the cost to repair the protected device up to a maximum of $3000.00 per service request, including protected accessories like your battery and charger.
• Prepaid devices are not eligible for Premium Device Protection.

1. Replacement devices may be new or refurbished versions of the same or a comparable model, in our discretion. We will cover the cost to replace the protected device up to a maximum of $3,000, inclusive of protected accessories, per service request depending on the tier of your protected device. If you receive a replacement device due to a damage or extended warranty service request and if we do not receive your original device within 30 days, or if you return your original device with a locking feature enabled, you will be charged a non-returned equipment fee or locked device fee (as applicable) up to $800.00 depending on the device tier. If we provide replacement equipment to you as a result of the loss or theft (loss and theft protection is not provided in Québec) of your protected device and you later recover the protected device, you must return it to us as directed in the terms and conditions. Call 1-866-327-3399 to request a prepaid return mailer.

2. Device Protection applies only to the device IMEI enrolled at time of failures. Applicable fees are determined by device IMEI enrolled. Premium Device Protection is a month-to-month contract that continues until cancelled by you or Rogers. Failures due to defects in material and workmanship during manufacturer’s warranty period for Android not protected;service requests for Android devices during manufacturer’s warranty period must be submitted through the Rogers manufacturer warranty support programs. Repair options available only if device is repairable and depends on your location, device and type of damage. Certain failures not protected, including: indirect damages; misuse or intentional acts; pre-existing failures; cosmetic damages that don’t affect function; damage caused by viruses or unauthorized programming. See full list in program terms and conditions available at www.rogers.com/servicerequest.

3. Repair options depending on device type, location and damage.

4. A non-refundable processing fee will be collected from you prior to fulfilling your approved service request. Each phone repair is subject to a repair processing fee of $39 for screen repair, $129 for all other repairs and a replacement processing fee of $150 - $400 depending on the retail price of your device at the time of your enrollment. Each tablet repair is subject to a repair processing fee of $49 and replacement processing fee of $150 - $400 depending on the retail price of your tablet at the time of enrollment. Device tier is determined by the non-subsidized, non-discounted manufacturer’s suggested retail price at the time of your enrollment. A complete list of device tiers is available at www.rogers.com/servicerequest.