Device protection plans

Q: Can I get a Device Protection plan for a financed device?

Yes! You can get Device Protection plans for our financed devices, including iPhone, iPad, Apple Watch, and Android phones and tablets.

Q: When can I add a Device Protection plan to my account?

You can add Device Protection plans to your account within 60 days of purchasing and activating a new device or upgrading to a new Rogers device.

Q: If I sign up for a Device Protection plan, am I “locked in” until the end of my wireless contract?

Not at all! Our Device Protection plans are offered on a month-to-month basis. and you can cancel at any time without cancellation fees by contacting us or visiting a Rogers store near you.

Q: Can I still get a Device Protection plan after my device has been damaged?

No, you can’t sign up devices that are already lost, stolen or broken. You need to confirm when signing up that the device is in good working condition.

Q: How is Device Protection featuring AppleCare Services different from getting just AppleCare?

Device Protection for Apple devices includes AppleCare Services for accidental damage and malfunctions, and also includes loss/theft protection not covered by Apple.* * Loss/theft protection requires you to have Find My iPhone enabled on your iPhone at the time it is lost or stolen; not available for Apple Watch.

Accidents happen. Protect your phone from physical or liquid damage, loss, theft and more. Plus, get your first screen repair on us! Now 30% off with select 5G+ plans.¹

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Device Protection plans

Device Protection is available for iPhone 7 and newer (excluding iPhone SE), iPad, Apple Watch, and all Android phones and tablets.

Device Protection for Apple featuring AppleCare Services

From

• For iPhone and iPad: Get unlimited service requests for accidental damage resulting from handling and malfunctions covered under warranty and 1 replacement for loss or theft.
• For Apple Watch: Get unlimited service requests for accidental damage resulting from handling and malfunctions covered under warranty.

• 30% off with select 5G+ plans.¹

Get this plan

Device Protection for Android

From

• Get up to 3 fulfilled service requests for your protected device in a rolling 12-month period, including up to 2 repairs for accidental damage from handling and/or out-of-warranty malfunction and 1 replacement for loss or theft.
• 30% off with select 5G+ plans.¹

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Plan features

Screen repair

Get your first broken phone screen repaired on us at no extra cost as long as there is no other damage to your phone.

Device replacement

We’ll replace your device if it’s lost or stolen, or if it can’t be repaired.² ³Replacement for loss/theft not available for Apple Watch)

Device repair

Get repairs for accidental damage and malfunctions, including charging port issues, battery issues, water damage and more.³

Fast service

Access to same-day repairs for most devices and replacements for lost or stolen devices as early as next-day! (Replacement for loss/theft not available for Apple Watch)

Repair and replacement processing fees

These are the typical processing fees for repairs and replacements of phones, tablets and wearables with Device Protection.

Select option

Device Protection for Apple featuring AppleCare Services

Phones

Screen repair : $39^2,4

Other repairs: $129^2,4

Replacements for loss/theft starting at: $150^1,2,4

Tablets

Repairs: $49^2,4

Replacements for loss/theft starting at: $150^1,2,4

Wearables

Apple Watch repairs: $89^2,4


Plan	Device Protection for Apple featuring AppleCare Services	Device Protection for Android
Phones	Screen repair : $39^2,4 Other repairs: $129^2,4 Replacements for loss/theft starting at: $150^1,2,4	Screen repair : $39^2,4 Other repairs: $129^2,4 Replacements for loss/theft starting at: $150^1,2,4
Tablets	Repairs: $49^2,4 Replacements for loss/theft starting at: $150^1,2,4	Repairs: $49^2,4 Replacements for loss/theft starting at: $150^1,2,4
Wearables	Apple Watch repairs: $89^2,4	N/A

Reasons to choose our Device Protection plans

Worry-free protection

If the damage can’t be fixed, you’ll get a replacement. Plus, your first broken phone screen repair is on us!

Fast service

Most repairs done the same day and replacements for lost or stolen devices as early as the next day!

Affordable pricing

Avoid surprise repair and replacement costs with simple and affordable pricing.

Trustworthy repairs

Repairs are completed by authorized professionals using the highest quality parts.

Device Protection FAQs

Can I get a Device Protection plan for a financed device?

When can I add a Device Protection plan to my account?

If I sign up for a Device Protection plan, am I “locked in” until the end of my wireless contract?

Can I still get a Device Protection plan after my device has been damaged?

How is Device Protection featuring AppleCare Services different from getting just AppleCare?

Still have questions? Check out our Device Protection FAQs.

Enroll in Device Protection Plans

Live chat

1 888 764-3771

Find a store

±Offers subject to change without notice. Taxes extra. Full insurance policy details available at rogers.com/servicerequest.

The Device Protection plans in MB and SK offer an insurance policy for lost/theft/accidental damage from handling and /extended warranty. The insurance policy for Device Protection is underwritten by Zurich Insurance Company Ltd (Canadian Branch) who may be contacted at 100 King Street West, Suite 5500, P.O. Box 290, Toronto, Ontario M5X 1C9. Consumers who elect the plan are contracting with Zurich nsurance Company Ltd (Canadian Branch) and not with Rogers or any third party who offers the program. Rogers, Likewize Device Protection, Ltd., and third parties who offer the Device Protection plans may receive compensation or other consideration for offering the plans.. Within 30 days of requesting enrollment in a Device Protection plan, consumers will be notified of their acceptance in the plan. If accepted, protection is effective on the date the enrollment was requested. Rogers prepaid not eligible.

In Quebec as of 26 July 2023, Device Protection is an insurance offering. Policies are underwritten by Zurich Insurance Company Ltd (Canadian Branch), distributed by Rogers, and administered by Likewize Device Protection, Ltd. Device Protection is optional and not required for purchase of wireless services or devices. Coverage may provide a duplicate of other sources of coverage. For complete details of insurance coverages, eligibility, conditions and exclusions, please refer to the insurance policy. You can find a specimen copy of your insurance policy at https://protect.likewize.com/rogers/in the Resources section.

Replacement devices may be new or refurbished versions of the same or a comparable model, in our discretion. We will cover the cost to replace the protected device up to a maximum of $3,000, , per service request depending on the tier of your protected device. If you receive a replacement device due to a damage or extended warranty service request and if we do not receive your original device within 30 days, or if you return your original device with a locking feature enabled, you will be charged a non-returned equipment fee or locked device fee (as applicable) up to $800.00 depending on the device tier. Theft /lost coverage for iPhone requires you to have Find My iPhone enabled on your device at the time it is lost or stolen. Find My iPhone should remain enabled and your iPhone should remain associated with your Apple ID throughout the theft or lost claim process. If we provide replacement equipment to you as a result of the lost or theft of your protected device and you later recover the protected device, you must return it to us as directed in the insurance policy.. Call 1-855-877-3887 to request a prepaid return mailer.
Device Protection applies only to the device IMEI enrolled at time of failures. Applicable fees are determined by device IMEI enrolled. Device Protection is a month-to-month contract that continues until cancelled by you or Rogers. Failures due to defects in material and workmanship during manufacturer’s warranty period for Android not protected; claims for Android devices during manufacturer’s warranty period must be submitted through the Rogers manufacturer warranty support programs. Repair options available only if device is repairable and depends on your location, device and type of damage. Certain failures not protected, including: indirect damages; misuse or intentional acts; pre-existing failures; cosmetic damages that don’t affect function; damage caused by viruses or unauthorized programming. See full list in program insurance policyavailable at rogers.com/servicerequest.
Repair options depend on device type, location and damage.
A non-refundable deductible will be collected from you prior to fulfilling your approved claim. Each phone repair is subject to a repair deductible of $39 for screen repair, $129 for all other repairs and a replacement deductible of $150 - $400 depending on the retail price of your device at the time of your enrollment. Each tablet repair is subject to a repair deductible of $49 and replacement deductible of $150 - $400 depending on the retail price of your tablet at the time of enrollment. Each Apple Watch repair is subject to a repair deductible of $89. Device tier is determined by the non-subsidized, non-discounted manufacturer’s suggested retail price at the time of your enrollment. A complete list of device tiers is available at rogers.com/servicerequest.