rogers/wireless/device-protection on false false [SM_USERDN] = [] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Accept-Encoding] = [gzip] [True-Client-IP] = [34.229.24.100] [X-dynaTrace] = [FW1;1970801308;-1895154412;724110201;2;-1895154412;724110201;3] [SM_SDOMAIN] = [.rogers.com] [SM_AUTHTYPE] = [Not Protected] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [34.229.24.100, 63.243.242.55] [X-dynaTrace-Application] = [Rogers.com] [Cookie] = [dtCookie=AC509790D7365387D2F8223391DC0746; TLTSID=FC07C822AA7610AAB3D1A899BA9A44A3; TLTUID=FC07C822AA7610AAB3D1A899BA9A44A3] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.rogers.com] [Pragma] = [no-cache] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [1264686599] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-Forwarded-For] = [34.229.24.100, 63.243.242.55] [SM_TRANSACTIONID] = [0000000000000000000000001170090a-78ec-5d32482a-8cdfa700-6b4955062f14] [Accept-Language] = [en-US,en;q=0.5] [SM_USER] = [] wireless/device-protection wireless atmid shop-wireless wireless/travel Accessories wireless/accessories wireless/mobile-internet wireless/tablets Share Everything +TM wireless/share-everything-plus Add a line and save wireless/share-everything Adding More Devices wireless/add-more-devices Upgrade Device wireless/upgrades FLEXtab Device Balance wireless/flextab-device-balance Network Coverage wireless/network-coverage wireless/ipad/ipadmini4 wireless/ipad/ipad-compare iPad Pro wireless/ipadpro Basic Phone Plans wireless/basic-phone-plans Tablet Plans wireless/tablet-plans Mobile Internet Plans wireless/mobile-internet-plans Smartphone Plans wireless/smartphone-plans Students wireless/students Google Pixel wireless/google-pixel Samsung wireless/samsung Galaxy A5 wireless/samsung/galaxy-a5 Galaxy S8 wireless/samsung/galaxy-s8 Galaxy S9 wireless/samsung/galaxy-s9 Galaxy Note8 wireless/samsung/galaxy-note8 Galaxy A8 wireless/samsung/galaxy-a8 wireless/samsung/galaxy-note9 Galaxy S10 wireless/samsung/galaxy-s10 Galaxy A wireless/samsung/galaxy-a-series LG G6 wireless/lgg6 Huawei wireless/huawei_p20 google home wireless/google-home Rogers Smart Drive wireless/smart-drive Manage Your Data wireless/manage-your-data Google Pixel 2 wireless/google-pixel2 Google Daydream View wireless/google-daydream Premium Device Protection wireless/device-protection LG G7ThinQ wireless/lgg7 wireless/rogers-sim-card wireless/iphone wireless/iphone-xs-max wireless/iphone-xr wireless/apple-watch wireless/compare-watch wireless/smart-watch-plans Google Pixel 3 wireless/google-pixel3 LG G7 One wireless/lgg7one HUAWEI Mate20 Pro wireless/huawei_mate20_pro Upfront Edge wireless/upfront-edge HUAWEI P30 Series wireless/huawei_p30 LG G8ThinQ wireless/lgg8 Google Pixel 3a wireless/google-pixel3a Edge Financing wireless/edge-financing bundles atmid shop-bundles exclusive-offer bundles/promotions/exclusive-offer Students bundles/students Google home gift bundles/google-home-gift bundles/offers visa-gift bundles/visa-gift Samsung Gift bundles/samsung-gift new-moving-offers bundles/new-moving-offers bundles/tablet-offer bundles/home-monitoring-offer bundles/bundle-offer bundles/unlimited-internet-offer bundles/bundle-netflix-offer bundles/internet-offer bundles/tv-upgrade-offer bundles/tv-bundle-offer bundles/netflix-offer london promo bundles/london-promo london offer bundles/london-offer london-exclusive bundles/london-exclusive london bundles/london Ignite WiFi Hub bundles/ignite-wifi-hub choose-tv Digital TV tv atmid shop-tv /consumer/tv#/channels tv/tmn tv/nfl-sunday-ticket tv/payperview 4K tv/4k Hardware tv/hardware breadcrumb on TV ->Free preview tv/free-previews breamcrumb on TV-> New Channels tv/new-channels Starter Package tv/starter-package Compare Packages tv/compare-packages Ignite Starter bundle tv/ignite-starter-bundle Anyplace TV tv/anyplacetv Hollywood Suite tv/hollywood-suite Crave tv/crave Ignite TV /web/consumer/ignite-bundles/tv-internet internet atmid shop-internet Why Rogers internet/story TechXpert internet/techxpert Gaming internet/gaming Why Ignite Internet internet/mesh-whole-home-wifi-network/why-unlimited-high-speed-internet Wall-to-Wall Wi-Fi internet/mesh-whole-home-wifi-network internet/500u internet/exclusive-offer internet/fibre-powered home-phone atmid shop-homephone New Wireless Home Phone page wireless/wireless-home-phone atmid shop-wirelesshomephone home-monitoring atmid shop-homemonitoring Partners home-monitoring/partners app home-monitoring/app Why Smart Home Monitoring home-monitoring/why-home-monitoring https://www.rogersbank.com/en/?utm_source=Rogers.com&utm_medium=Website&utm_campaign=Rogers.comNav&utm_content=EN-ApplyNow&campaignsource=RCNAVI Promotions /consumer/promotions/wireless why-choose-rogers notify shop/notify shop/ordersummary shop/ordersummary/thankyou Checkout shop/ordersummary/checkout Moves Concierge shop/moves Moving Your Services shop/newmove residential/student-internet-plans rogers-internet rogers-internet Order-Summary order-summary checkout order-summary/checkout order-confirmation order-summary/order-confirmation easyloginriverpage Support support Support support Moving Your Services support/moving-your-services First Steps support/first-steps Wireless /consumer/support/wireless/wireless-phone Network Aid wireless/network-aid Internet /consumer/support/internet Digital TV /consumer/support/tv Ignite TV /consumer/support/tv/IgniteTV Home Phone /consumer/support/homephone Home Monitoring /consumer/support/homemonitoring Billing and Accounts /consumer/support/billingaccounts Accessibility Services support/accessibility-services Hearing or Speech support/accessibility-services/hearing-speech Vision support/accessibility-services/vision Physical support/accessibility-services/physical /consumer/promotions wireless/promotions atmid promotions-wireless internet/promotions atmid promotions-internet tv/promotions atmid promotions-tv home-monitoring/promotions atmid promotions-homemonitoring home-phone/promotions atmid promotions-homephone bundles/promotions atmid promotions-bundles /business Small Business /small-business Enterprise http://enterprise.rogers.com/en/ navigation/promo-shop navigation/promo-myrogers navigation/promo-support navigation/promo-rewards navigation/promo-nhl navigation/promo-business navigation/promo-more Rogers Rogers signin-interceptor /web/totes/#/signin /web/preLogout.jsp /web/link/showCart /web/content/search /web/Rogers.portal?_nfpb=true&_pageLabel=search <li class="visible-xs"><a href="/web/content/store-locator?icid=tl-ottncon-fas-trcwrls-0711174">FIND A STORE</a></li> <li class="visible-xs"><a href="/web/content/store-locator?icid=tl-ottncon-fas-trcwrls-0711174">TROUVER UN MAGASIN</a></li> <div id="search"><a aria-label="Search Rogers.com" atm="search:global:header" href="javascript:void(0)" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search" aria-hidden="true"></i><span aria-hidden="true">SEARCH</span></a></div> <div id="search"><a aria-label="Page d'accueil de Rogers" atm="search:global:header" href="javascript:void(0)" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search" aria-hidden="true"></i><span aria-hidden="true">RECHERCHE</span></a></div> en fr ab bc mb nb nl ns nt nu on pe qc sk yt on AC509790D7365387D2F8223391DC0746 FC07C822AA7610AAB3D1A899BA9A44A3 FC07C822AA7610AAB3D1A899BA9A44A3

We noticed that you're not using the latest version of your browser.

You'll still be able to use our site, but it might not work or look the way it's supposed to. We recommend upgrading your browser.

Exit
More

We noticed that you're not using the latest version of your browser.

You'll still be able to use our site, but it might not work or look the way it's supposed to. We recommend upgrading your browser.

Exit
Less

If you're unable to download the latest version of Internet Explorer, please ensure you have compatibility view turned off.

How to disable compatibility view

  1. Open Internet Explorer.
  2. Click on the Tools menu (you may have to press Alt to bring up the menu).
  3. If the Compatibility View box is checked, click to remove checkmark.
  4. Click Tools again.
  5. Select Compatibility View Settings.
    • Make sure "rogers.com" is not listed under "Websites you've added to Compatibility View."
  6. Close and reopen Internet Explorer.
  7. Go to rogers.com.

Premium Device ProtectionTM

Accidents happen!

Get covered with Premium Device ProtectionTM and get your first screen break repaired on us!

 

Existing customer? Start or continue a service request.

Accidents happen. That’s why our device protection plans give you peace of mind when your standard warranty doesn’t.

Device protection open enrollment is back!

Missed out on device protection when you first got your phone? You're in luck!

Open enrollment for our device protection plans is here again. Sign up by September 6 and get peace of mind!

Device protection open enrollment is back!

Missed out on device protection when you first got your phone? You're in luck!

Open enrollment for our device protection plans is here again. Sign up by September 6 and get peace of mind!

Plans

Device protection plans are available for most devices

Choose a plan below to ensure your device remains protected.

Device Protection Lite

$9.00/mo.±

Includes:

  • Repair if your device is damaged or if there is an out-of-warranty defect1,3
  • Processing fees from $30 – $1754
  • Up to 2 fulfilled service requests in a 12-month period

Device Protection Lite

  • Protection applies to the device in use on the enrolled mobile number at the time of the failure.
  • You must sign up within 45 days of activating or upgrading your device.
  • Repair processing fees are dependent on your device tier. See the list of processing fees
  • Service requests must be submitted within 60 days
  • Repair options include mailing your device in, walk-ins to designated repair shops and mobile technicians that come to you (where available).3
  • We will protect the cost to repair the protected device up to a maximum of $2,300.00, inclusive of a $500 per-service-request limit for protected accessories, per service request depending on the tier of your protected device.
  • Prepaid devices are not eligible.

Premium Device Protection

$13.00/mo.±

Includes:

  • First broken screen repair for absolutely no extra cost as long as there’s no other damage to your device
  • Device replacement for loss/theft1*
  • Choice between repair or replacement for accidental damage or out-of-warranty failure1,2,3
  • Processing fees from $100 – $400 for replacements and $30 – $175 for repair4
  • Up to 2 fulfilled service requests in a 12-month period

*Loss/theft protection not included in Québec.

Premium Device Protection

  • Protection applies to the device in use on the enrolled mobile number at the time of the failure.
  • You must sign up within 45 days of activating or upgrading your device.
  • Repair and replacement processing fees are dependent on your device tier. See the list of processing fees.
  • Service requests must be submitted within 60 days of your device’s failure.
  • Get a replacement device as early as the next day.
  • Repair options include mailing your device in, walk-ins to designated repair shops and mobile technicians that come to you (where available).3
  • Replacement devices may be new or refurbished versions of the same model or a comparable one.
  • Except in the case of loss/theft,* you must return your protected device to us once you receive your If we do not receive it within 30 days, or if you return it with a locking feature enabled, you will be charged a non-returned equipment fee or locked device fee (as applicable) up to $800.00.
  • We will protect the cost to replace the protected device up to a maximum of $2,300.00, inclusive of a $500 per-service-request limit for protected accessories, per service request depending on the tier of your protected device.
  • Prepaid devices are not eligible.

* Loss/theft protection not included in Québec.

Premium Device Protection + Value Pack

$15.00/mo.±

Includes all of the features of Premium Device Protection, plus the following:

  • Premium Voicemail-to-Text/iPhone Visual Voicemail5
  • Unlimited U.S. & international text messaging6
  • Premium U.S. & international calling rate7

Premium Device Protection + Value Pack

  • Protection applies to the device in use on the enrolled mobile number at the time of the failure.
  • You must sign up within 45 days of activating or upgrading your device.
  • Repair and replacement processing fees are dependent on your device tier. See the list of processing fees.
  • Service requests must be submitted within 60 days of your device’s failure.
  • Get a replacement device as early as the next day.
  • Repair options include mailing your device in, walk-ins to designated repair shops and mobile technicians that come to you (where available).3 
  • Replacement devices may be new or refurbished versions of the same model or a comparable one.
  • Except in the case of loss/theft,* you must return your protected device to us once you receive your replacement. If we do not receive it within 30 days, or if you return it with a locking feature enabled, you will be charged a non-returned equipment fee or locked device fee (as applicable) up to $800.00
  • We will protect the cost to replace the protected device up to a maximum of $2,300.00, inclusive of a $500 per-service-request limit for protected accessories, per service request depending on the tier of your protected device.
  • Prepaid devices are not eligible.
  • Premium Voicemail-to-Text allows you to get audio and text versions of your voicemails.5
  • With Premium U.S & international calling rates, get up to 98% off calls from Canada to 180 international destinations starting from 2¢ per minute.7

Have Rogers Premium Device Protection?

Start your service request for any devices covered by Rogers Premium Device Protection

It takes just a few minutes to send a service request, and we send out replacement devices as soon as the next day.

  1. Submit a service request for your lost, stolen* or damaged device.
  2. Select your repair or replacement options.2,3
  3. Pay processing fees.
  4. Receive your repaired or replacement device.

AppleCare+ (for Apple products only)

AppleCare+ for iPhone, iPad, iPad Mini or iPad Pro offers coverage in addition to the complimentary support provided to customers that purchase a new iPhone, iPad, iPad Mini or iPad Pro. Service provided by Apple.

AppleCare+ monthly for iPhones and iPads

$10.00/mo.±

Includes:

  • Out-of-warranty/accidental damage protection
  • One-stop service and support
  • Software support

AppleCare+ monthly for iPhones and iPads

  • AppleCare+ extends your coverage to two years from the original purchase date of your iPhone and adds up to two incidents of accidental damage coverage, each subject to a service fee plus applicable tax ($39 for screen damage, $129 for any other damage to your iPhone or $49 for any damage to your iPad or $49 for any damage to your iPad).
  • Available from Rogers only on the same day of purchase. If you are buying your iPad or iPhone online, please call us at 1 888 ROGERS1 (764-3771) the same day of your purchase to request AppleCare+ for your device.
  • Exclusive to AppleCare+ is Express Replacement Service. If you are travelling or not near an Apple retail store, you can call AppleCare at 1-800-263-3394 and arrange for Express Replacement Service to send a replacement device along with the shipping and packing materials needed to return your defective device.

One stop for technical support:

  • AppleCare+ provides one-stop service and support from Apple experts.
  • Most issues can be resolved in a single call (for Mac or Windows customers).
  • Express replacement service is available with mail-in service.

Apple hardware coverage:

  • Provides repair or replacement coverage, including both parts and labour, from Apple-authorized technicians.
  • Covers device, device battery, and included earphones and accessories.
  • Adds up to two incidents of accidental damage from handling, each subject to an additional service fee plus applicable tax ($39 for screen damage, $129 for any other damage to your iPhone, or $49 for any damage to your iPad).

Software support included:

  • Issues with iPhone, iPad or Apple-branded iPhone applications.
  • Interconnectivity between iPhone/iPad and a Mac or PC.
  • Help using iOS and Cloud.
  • Connecting to wireless networks.

Apple Care+ for iPad/iPad Mini

$79 one-time fee

2-year coverage includes:

  • Out-of-warranty/accidental damage protection
  • One-stop service and support
  • Software support

Apple Care+ for iPad/iPad Mini

  • AppleCare+ extends your coverage to two years from the original purchase date of your iPhone and adds up to two incidents of accidental damage coverage, each subject to a service fee plus applicable tax ($39 for screen damage, $129 for any other damage to your iPhone, or $49 for any damage to your iPad).
  • Available from Rogers only on the same day of purchase. If you are buying your iPad or iPhone online, please call us at 1 888 ROGERS1 (764-3771) the same day of your purchase to request AppleCare+ for your device.
  • Exclusive to AppleCare+ is Express Replacement Service. If you are travelling or not near an Apple retail store, you can call AppleCare at 1-800-263-3394 and arrange for Express Replacement Service to send a replacement device along with the shipping and packing materials needed to return your defective device.

One stop for technical support:

  • AppleCare+ provides one-stop service and support from Apple experts.
  • Most issues can be resolved in a single call (for Mac or Windows customers).
  • Express replacement service is available with mail-in service.

Apple hardware coverage:

  • Provides repair or replacement coverage, including both parts and labour, from Apple-authorized technicians.
  • Covers device, device battery, and included earphones and accessories.
  • Adds up to two incidents of accidental damage from handling, each subject to an additional service fee plus applicable tax ($39 for screen damage, $129 for any other damage to your iPhone, or $49 for any damage to your iPad).

Software support included:

  • Issues with iPhone, iPad or Apple-branded iPhone applications.
  • Interconnectivity between iPhone/iPad and a Mac or PC.
  • Help using iOS and Cloud.
  • Connecting to wireless networks.

Apple Care+ for iPad Pro

$149 one-time fee

2-year coverage includes:

  • Out-of-warranty/accidental damage protection
  • One-stop service and support
  • Software support

Apple Care+ for iPad Pro

  • AppleCare+ extends your coverage to two years from the original purchase date of your iPhone and adds up to two incidents of accidental damage coverage, each subject to a service fee plus applicable tax ($39 for screen damage, $129 for any other damage to your iPhone, or $49 for any damage to your iPad).
  • Available from Rogers only on the same day of purchase. If you are buying your iPad or iPhone online, please call us at 1 888 ROGERS1 (764-3771) the same day of your purchase to request AppleCare+ for your device.
  • Exclusive to AppleCare+ is Express Replacement Service. If you are travelling or not near an Apple retail store, you can call AppleCare at 1-800-263-3394 and arrange for Express Replacement Service to send a replacement device along with the shipping and packing materials needed to return your defective device.

One stop for technical support:

  • AppleCare+ provides one-stop service and support from Apple experts.
  • Most issues can be resolved in a single call (for Mac or Windows customers).
  • Express replacement service is available with mail-in service.

Apple hardware coverage:

  • Provides repair or replacement coverage, including both parts and labour, from Apple-authorized technicians.
  • Covers device, device battery, and included earphones and accessories.
  • Adds up to two incidents of accidental damage from handling, each subject to an additional service fee plus applicable tax ($39 for screen damage, $129 for any other damage to your iPhone, or $49 for any damage to your iPad).

Software support included:

  • Issues with iPhone, iPad or Apple-branded iPhone applications.
  • Interconnectivity between iPhone/iPad and a Mac or PC.
  • Help using iOS and Cloud.
  • Connecting to wireless networks.

Have AppleCare+?

Start your service request for any Apple products covered by AppleCare+.

Still have questions? Check out our Device Protection FAQs