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Premium Device ProtectionTM

Get your first broken screen repaired for free with Premium Device Protection.

Existing Customer Request

Premium Device ProtectionTM protects you if your device gets lost, stolen or damaged where your standard device warranty doesn’t for $11/month. Here’s what you get when you sign up:

Plans

Device Protection Plan for all devices

Our device protection plans will give you options if anything unexpected happens to your device. You can add the standalone plan to your account or choose our Value Pack to enjoy extra features and savings.

NEW

Premium Device Protection

$11.00/mo.±

Includes:

  • First broken screen repaired for absolutely no extra cost as long as there’s no other damage to your device
  • Repair and replacement options2,3 for loss, theft,* accidental damage or out-of-warranty defects
  • Processing fees (per service request) up to $100 for repairs and $200 for replacements, based on device tier4
  • Up to 2 fulfilled service requests in a 12-month period

*Loss/theft protection not included in Québec.

Premium Device Protection

  • Premium Device Protection picks up where your standard warranty leaves off and applies to the device in use on the enrolled mobile number at the time of the failure. You must sign up within 45 days of activating or upgrading your device.
  • Repair processing fee up to $100 or Replacement processing fee up to $200 per fulfilled service request applies, based on the tier of your device. See list of processing fees.
  • Service requests must be submitted within 60 days of the failure date.
  • Get a replacement device as early as the next day or on the same day depending on availability (conditions and fees apply)
  • Flexible repair options include mailing your device in, walk-ins to designated repair shops and mobile technicians that come to you (where available)3
  • Replacement devices may be new or refurbished versions of the same model or a comparable one. Except in the case of loss/theft,* you must return your protected device to us once it is approved for replacement. If we do not receive it within 30 days, or if you return it with a locking feature enabled, you will be charged a non-returned equipment fee or locked device fee (as applicable) of up to $400.00.
  • You may receive up to 2 fulfilled service requests in any rolling 12 month period, beginning on the date of your first fulfilled service request.
  • We will protect the cost to replace the protected device up to a maximum of $1,600.00, inclusive of a $500 per service request limit for protected accessories, per service request depending on the tier of your protected device.
  • Prepaid devices are not eligible.

* Loss/theft protection not included in Québec.

Premium Device Protection + Value Pack

$13.00/mo.±

Includes all the benefits of the Device Protection plan, plus the following:

  • Premium Voicemail-to-Text/ iPhone Visual Voicemail5
  • Unlimited U.S. & International text messaging6
  • Premium U.S. & International calling rate7

Premium Device Protection + Value Pack

  • Premium Device Protection picks up where your standard warranty leaves off and applies to the device in use on the enrolled mobile number at the time of the failure. You must sign up within 45 days of activating or upgrading your device.
  • Repair processing fee up to $100 or Replacement processing fee up to $200 per fulfilled service request applies, based on the tier of your device. See list of processing fees.
  • Service requests must be submitted within 60 days of the failure date.
  • Get a replacement device as early as the next day or on the same day depending on availability (conditions and fees apply)
  • Flexible repair options include mailing your device in, walk-ins to designated repair shops and mobile technicians that come to you (where available)3
  • Replacement devices may be new or refurbished versions of the same model or a comparable one. Except in the case of loss/theft,* you must return your protected device to us once it is approved for replacement. If we do not receive it within 30 days, or if you return it with a locking feature enabled, you will be charged a non-returned equipment fee or locked device fee (as applicable) of up to $400.00.
  • You may receive up to 2 fulfilled service requests in any rolling 12 month period, beginning on the date of your first fulfilled service request.
  • We will protect the cost to replace the protected device up to a maximum of $1,600.00, inclusive of a $500 per service request limit for protected accessories, per service request depending on the tier of your protected device.
  • Prepaid devices are not eligible.
  • Premium Voicemail-to-Text allows you to get audio and text versions of your voicemails5
  • With Premium U.S & International calling rates get up to 98% off calls from Canada to 180 International destinations starting from $0.02/ minute7

Have Rogers Premium Device Protection?

Start your service request for any devices covered by Rogers Premium Device Protection

It takes just a few minutes to send a service request, and we send out replacement devices as soon as the next day.

  1. Submit a service request for your lost, stolen* or damaged device.
  2. Select your repair or replacement options.2,3
  3. Pay processing fees.
  4. Receive your repaired or replacement device.

AppleCare+ (for Apple products only)

AppleCare+ for iPhone, iPad, iPad Mini or iPad Pro offers coverage in addition to the complimentary support provided to customers that purchase a new iPhone, iPad, iPad Mini or iPad Pro. Service provided by Apple.

AppleCare+ monthly for iPhones and iPads

$10.00/mo.±

Includes:

  • Out-of-warranty/accidental damage protection
  • One-stop service and support
  • Software support

AppleCare+ monthly for iPhones and iPads

  • AppleCare+ extends your coverage to two years from the original purchase date of your iPhone and adds up to two incidents of accidental damage coverage, each subject to a service fee plus applicable tax ($39 for screen damage, $129 for any other damage to your iPhone or $49 for any damage to your iPad or $49 for any damage to your iPad).
  • Available from Rogers only on the same day of purchase. If you are buying your iPad or iPhone online, please call us at 1 888 ROGERS1 (764-3771) the same day of your purchase to request AppleCare+ for your device.
  • Exclusive to AppleCare+ is Express Replacement Service. If you are travelling or not near an Apple retail store, you can call AppleCare at 1-800-263-3394 and arrange for Express Replacement Service to send a replacement device along with the shipping and packing materials needed to return your defective device.

One stop for technical support:

  • AppleCare+ provides one-stop service and support from Apple experts.
  • Most issues can be resolved in a single call (for Mac or Windows customers).
  • Express replacement service is available with mail-in service.

Apple hardware coverage:

  • Provides repair or replacement coverage, including both parts and labour, from Apple-authorized technicians.
  • Covers device, device battery, and included earphones and accessories.
  • Adds up to two incidents of accidental damage from handling, each subject to an additional service fee plus applicable tax ($39 for screen damage, $129 for any other damage to your iPhone, or $49 for any damage to your iPad).

Software support included:

  • Issues with iPhone, iPad or Apple-branded iPhone applications.
  • Interconnectivity between iPhone/iPad and a Mac or PC.
  • Help using iOS and Cloud.
  • Connecting to wireless networks.

Apple Care+ for iPad/iPad Mini

$79 one-time fee

2-year coverage includes:

  • Out-of-warranty/accidental damage protection
  • One-stop service and support
  • Software support

Apple Care+ for iPad/iPad Mini

  • AppleCare+ extends your coverage to two years from the original purchase date of your iPhone and adds up to two incidents of accidental damage coverage, each subject to a service fee plus applicable tax ($39 for screen damage, $129 for any other damage to your iPhone, or $49 for any damage to your iPad).
  • Available from Rogers only on the same day of purchase. If you are buying your iPad or iPhone online, please call us at 1 888 ROGERS1 (764-3771) the same day of your purchase to request AppleCare+ for your device.
  • Exclusive to AppleCare+ is Express Replacement Service. If you are travelling or not near an Apple retail store, you can call AppleCare at 1-800-263-3394 and arrange for Express Replacement Service to send a replacement device along with the shipping and packing materials needed to return your defective device.

One stop for technical support:

  • AppleCare+ provides one-stop service and support from Apple experts.
  • Most issues can be resolved in a single call (for Mac or Windows customers).
  • Express replacement service is available with mail-in service.

Apple hardware coverage:

  • Provides repair or replacement coverage, including both parts and labour, from Apple-authorized technicians.
  • Covers device, device battery, and included earphones and accessories.
  • Adds up to two incidents of accidental damage from handling, each subject to an additional service fee plus applicable tax ($39 for screen damage, $129 for any other damage to your iPhone, or $49 for any damage to your iPad).

Software support included:

  • Issues with iPhone, iPad or Apple-branded iPhone applications.
  • Interconnectivity between iPhone/iPad and a Mac or PC.
  • Help using iOS and Cloud.
  • Connecting to wireless networks.

Apple Care+ for iPad Pro

$99 one-time fee

2-year coverage includes:

  • Out-of-warranty/accidental damage protection
  • One-stop service and support
  • Software support

Apple Care+ for iPad Pro

  • AppleCare+ extends your coverage to two years from the original purchase date of your iPhone and adds up to two incidents of accidental damage coverage, each subject to a service fee plus applicable tax ($39 for screen damage, $129 for any other damage to your iPhone, or $49 for any damage to your iPad).
  • Available from Rogers only on the same day of purchase. If you are buying your iPad or iPhone online, please call us at 1 888 ROGERS1 (764-3771) the same day of your purchase to request AppleCare+ for your device.
  • Exclusive to AppleCare+ is Express Replacement Service. If you are travelling or not near an Apple retail store, you can call AppleCare at 1-800-263-3394 and arrange for Express Replacement Service to send a replacement device along with the shipping and packing materials needed to return your defective device.

One stop for technical support:

  • AppleCare+ provides one-stop service and support from Apple experts.
  • Most issues can be resolved in a single call (for Mac or Windows customers).
  • Express replacement service is available with mail-in service.

Apple hardware coverage:

  • Provides repair or replacement coverage, including both parts and labour, from Apple-authorized technicians.
  • Covers device, device battery, and included earphones and accessories.
  • Adds up to two incidents of accidental damage from handling, each subject to an additional service fee plus applicable tax ($39 for screen damage, $129 for any other damage to your iPhone, or $49 for any damage to your iPad).

Software support included:

  • Issues with iPhone, iPad or Apple-branded iPhone applications.
  • Interconnectivity between iPhone/iPad and a Mac or PC.
  • Help using iOS and Cloud.
  • Connecting to wireless networks.

Have AppleCare+?

Start your service request for any Apple products covered by AppleCare+.

Still have questions? Check out our Device Protection FAQs

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