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COVID-19 Update

Our commitment to you
Ensuring the health and safety of our customers, partners and employees is our top priority. We would like to share our commitment to continuing to serve Canadians and the steps we are taking to support our community during this difficult time.

Connecting Canadians to the people and things that matter most:

We know that staying in touch with friends and family, across the country and across the world, is especially critical at this time. Beginning March 16 until June 30, we will ensure accounts will not be suspended or disconnected for any customers experiencing financial difficulties. In addition, we will support our customers facing financial uncertainty because of COVID-19 with more flexible payment options. To help you stay connected, Rogers will be waiving fees as outlined below. These changes have been automatically applied and customers are not required to take any action.

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Wireless Services

Waiving long distance charges for wireless, wireless home phone customers and small business for calls to anywhere in Canada between March 16th and June 30th, 2020.

This includes Small Businesses with 1-9 wireless lines on a single account.

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Residential services

Waiving data overage fees for home internet usage starting March 14.

Waving long distance charges for Rogers home phone consumers for calls to anywhere in Canada starting March 16.

All Rogers TV and Ignite TVTM customers will have free access to some of our popular channels automatically, starting March 16. For a list of channels included, please visit the Free Previews Channel page.

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Have questions?

Get the latest updates about how Rogers is responding to COVID-19 and answers to frequently asked questions.

Select retail stores remain open for critical essential services

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Currently, most of our retail locations are closed until further notice. However, some Rogers locations across Canada will remain open and operate under reduced business hours. We will continue to support customers at these locations for critical essential services only, including:

  • Phone repair and loaner phones - Start a service request
  • Critical device activation
  • SIM card swap and replacements
  • Urgent modem and cable box swaps for hardware defects
  • Remote controls for Ignite TVTM

For all other service and support needs, please go to your MyRogers account, get help online, or contact us via live chat.

Continuing to keep you connected

This is an unprecedented and challenging time for all Canadians. While things are evolving quickly, we’re staying focused on two important priorities – protecting the health and well-being of our teams and our customers, and keeping Canadians connected.

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Monitoring our networks

We know you rely on our services and networks, and keeping you connected is critical now more than ever. We are actively monitoring our network performance and are ready to manage capacity quickly if we see greater consumer demand.

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Extra sanitation measures

We are following the recommendations of public-health authorities, including enhanced sanitization measures and strict health and safety protocols. Our field technicians are equipped with safety kits and will be wearing protective gloves to complete our self install equipment delivery. This means customers can complete their installation in a way that is safe and contactless.

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Safe, contactless delivery

We’re encouraging customers to schedule appointments while offering safe, contactless home delivery and easy installation for Ignite TV and Internet services.
And in the GTA a Rogers Pro will bring you your new phone within hours with contactless delivery and remote set-up support with Rogers Pro On-the-GoTM.

What you can do online

Rogers online services provide a convenient option for postpaid customers who would prefer to shop or get support online.

Manage your services

Customers can easily manage all of their Rogers services online or through the MyRogers app such as viewing and paying a bill, making a plan change or upgrading a device.

Discover what else you can do using MyRogers

You can also find answers to many Frequently Asked Questions on our Help & Support page.

Ignite TVTM, customers can access a variety on online tutorials on their televisions by saying “help” into the voice remote.

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Connect with us

We also continue to provide a variety of service options that new and existing Rogers customers can access beyond our retail stores. Our agents are available every day.

Contact us
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Stay informed

As things evolve with COVID-19, get the latest updates on how we’re supporting you.