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COVID-19 Update

Our commitment to you
Ensuring the health and safety of our customers, partners and employees is our top priority. We would like to share our commitment to continuing to serve Canadians and the steps we are taking to support our community during this difficult time.

As an essential service, we remain open to serve you

As an essential service, we remain open to serve you

The health and safety of our customers and team members continues to be our top priority. Here are some of the measures in place at our stores:

  • Increased cleaning of common areas
  • Frequent, thorough handwashing
  • Frequent wiping of all surfaces
  • Practising physical distancing – only 3 customers permitted in-store at a time
  • Temporarily cashless – only credit and debit cards accepted


When visiting a Rogers store, please follow your local and provincial government guidelines regarding wearing masks and other Personal Protective Equipment. You can also contact your local Rogers store for our most up-to-date information on in-store safety procedures.

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Have questions?

Get the latest updates about how Rogers is responding to COVID-19 and answers to frequently asked questions.

Continuing to keep you connected

This is an unprecedented and challenging time for all Canadians. While things are evolving quickly, we’re staying focused on two important priorities – protecting the health and well-being of our teams and our customers, and keeping Canadians connected.

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Monitoring our networks

We know you rely on our services and networks, and keeping you connected is critical now more than ever. We are actively monitoring our network performance and are ready to manage capacity quickly if we see greater consumer demand.

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Extra sanitation measures

We are following the recommendations of public-health authorities, including enhanced sanitization measures and strict health and safety protocols. Our field technicians are equipped with safety kits and will be wearing protective gloves to complete our self install equipment delivery. This means customers can complete their installation in a way that is safe and contactless.

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Safe, contactless delivery

We’re encouraging customers to schedule appointments while offering safe, contactless home delivery and easy installation for Ignite TV and Internet services.
And in the GTA a Rogers Pro will bring you your new phone as soon as today with contactless delivery and remote set-up support with Rogers Pro On-the-GoTM.

What you can do online

Rogers online services provide a convenient option for postpaid customers who would prefer to shop or get support online.

Manage your services

Customers can easily manage all of their Rogers services online or through the MyRogers app such as viewing and paying a bill, making a plan change or upgrading a device.

Discover what else you can do using MyRogers

You can also find answers to many Frequently Asked Questions on our Help & Support page.

Ignite TVTM, customers can access a variety on online tutorials on their televisions by saying “help” into the voice remote.

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Connect with us

We also continue to provide a variety of service options that new and existing Rogers customers can access beyond our retail stores. Our agents are available every day.

Contact us
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Stay informed

As things evolve with COVID-19, get the latest updates on how we’re supporting you.