Managing your Disney+ subscription and troubleshooting technical issues with Disney+

We recommend cancelling any additional subscriptions to avoid being billed multiple times. If you would like to cancel your subscription with Rogers, follow the cancellation steps listed below, and choose “I’m already paying for a Disney+ subscription” as your reason for cancelling.

Once you do this, your Disney+ subscription with Rogers will end immediately but you will continue to be subscribed to Disney+ elsewhere.

To maintain access to Disney+ during the promotional period, you must have an eligible wireless plan, Ignite bundle or wireless home internet package for the duration of the promotional period.

Rogers may check your eligibility, and if you become ineligible for this promotion, including by downgrading to an ineligible service during the promotional period, we may cancel your Disney+ subscription immediately and without prior notice .

When you signed up for the Disney+ promotion through Rogers, Disney+ recognized that you already had an active paid subscription directly with Disney and has paused it to avoid double billing (this is not the case for Disney+ subscriptions through third parties).

No action is required on your end. When your promotional period is over, you will be billed for Disney+ through your Rogers bill. If you cancel your Disney+ subscription through Rogers, your previous subscription directly with Disney will resume and you will be billed by Disney.

You will need to confirm how many Disney+ accounts and subscriptions you have.

If you have an existing Disney+ subscription through another third-party provider, such as Roku or Google Play, then you’ll need to manage one of your subscriptions in order to avoid being billed multiple times.

Nothing will happen to your Disney+ promotion or subscription if your cell phone number is suspended.

If you're experiencing issues with Ignite TV or Ignite Streaming_TM, please contact us. You can also find ways to resolve the most common Ignite Streaming error codes.

If you’re experiencing errors specific to Disney+, you should contact Disney+ directly.

If you are asked for a subscription ID when you contact Disney+ support, you can find it in your redemption email from us. You can also find it on the subscription management page in MyRogers.

To cancel your Disney+ subscription using the MyRogers app:

1. Open the app.
2. Go to More and then to the section labelled Subscriptions.
3. Select My subscriptions then select Disney+.
4. Select the phone, internet or TV service for which you want to cancel Disney+.
5. Select Cancel subscription.
6. Follow the prompts we’ve provided.

To cancel your Disney+ subscription on rogers.com:

1. Log in to MyRogers.
2. On the account overview tab, scroll to Disney+ under the Subscriptions heading and select Manage.
3. Select Cancel subscription for the phone, internet or TV service for which you’d like to cancel Disney+.
4. Follow the prompts we’ve provided.

If you cancel your paid subscription through Rogers, you will still have access to Disney+ until the end of your current Disney+ billing cycle.

If you cancel your Rogers services during your promotional period, your Disney+ subscription through Rogers will end immediately. If you are paying for your subscription through Rogers and then cancel your services, you will still have access to Disney+ until the end of your current Disney+ billing cycle.

If you had a Disney+ subscription directly with Disney that was paused when you subscribed to Disney+ through Rogers, it will resume when you cancel your Rogers subscription. Afterwards, you will be billed by Disney+ directly.

Have additional questions about Disney+? Check out our FAQs.>