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How to Pair the Visonic Door/Window Sensor Using the Touchpad

This article is for customers with a Touchpad. Don’t have a Touchpad? Visit this page for your pairing instructions.

Follow these steps to pair your door or window sensor with the Smart Home Monitoring Touchpad.

Before you begin:

Ensure your Smart Home Monitoring system is disarmed.

  1. On the Touchpad, select the Settings app from the Home
  2. When prompted for your Master code, enter the Technician code: 4381.
  3. On the Tech ID page enter 4381 and tap Done.
  4. Select Sensors & Zones.
  5. Select Add a Sensor/Zone.
  6. Pull the exposed plastic tab from the Door/Window sensor to put it in pairing mode.
  7. Tap Next on the Locating Wireless Sensors screen. The Touchpad will now look for a sensor for up to 10 minutes.
  8. Wait for the icon Trip to Pair to appear.
  9. Trip the sensor by bringing the two parts of the Door/Window sensor close together and then moving them apart by more than 2 inches. The icon will update with Zone # and a checkmark.
  10. Once the pairing is successful, tap Done.
  11. Tap Next on the following screen. A list of all of the sensors currently paired to your Touchpad will appear.
  12. Select the sensor you have just paired (labelled Zone #) and modify the zone function as desired.
    • Zone Functions explained:
      • Entry/Exit: For doors used to enter or exit the premises. When armed, faulting this zone starts an Entry Delay countdown instead of sending an immediate alarm.
      • Perimeter: Primarily used for windows. When armed, faulting this zone triggers an immediate alarm.
      • 24-Hour Inform: For doors where no alarm is expected. When zone is tripped, there is never an alarm. However, an event is recorded in the history, and the Touchpad emits a configured sound.
      • Silent 24-Hour: Usually used as an emergency button. If your package includes 24/7 Professional Monitoring, when zone is tripped, an alert is sent to the Central Monitoring Station. However, there is no notification displayed and no sound emitted from the Touchpad.
      • Audible 24-Hour: Usually used as an emergency button. If your package includes 24/7 Professional Monitoring, when zone is tripped, an alert is sent to the Central Monitoring Station. An alarm will sound on the Touchpad.
      • Trouble Day/Alarm Night: Provides an instant alarm if zone is tripped in Alarm Away.
  13. Modify the zone name as desired and click Next.
  14. A list of the sensors will appear again with your new sensor with its updated name. You may tap it again to modify it. Otherwise, complete the process by selecting Return to Menu.

Having difficulties pairing your sensor to the sys