Troubleshoot Amazon Prime on Ignite Streaming

Try this:

1. Open the Amazon Prime Video app on Ignite Streaming.
2. Select Settings.
3. Select Deregister your device, then confirm. You’ll be taken back to the Amazon Prime Video main menu.
4. Re-open the Amazon Prime Video app on Ignite Streaming.
5. Select Sign in.
6. Follow the on-screen prompts to register your TV.

gHere’s how to find the 6-character registration code and complete the TV registration process:

1. Open the Amazon Prime Video app on Ignite Streaming.
2. Select Sign in and start watching.
   • If you’re in Browsing mode, select Sign in from the top navigation.
3. In the next screen, you’ll be provided with a 6-character registration code.
4. On a web browser, visit primevideo.com/mytv and enter the code.

1. Press the Rogers button on your Ignite Voice Remote to open the Ignite Streaming main menu.
2. Select Settings.
3. Select Device Settings.
4. Select Audio.
5. Change to one of the unselected mode options.
6. Return to your show or movie and check that the sound is back on.

1. From the Streaming Settings menu, select Device Settings.
2. Select Audio.
3. Select HDMI Audio Output.
4. Select your correct option. Return to your show or movie and check that the sound is back on

This is likely due to a connection issue. Try restarting your Ignite WiFi Gateway modem and your TV.

This is likely due to an issue with your TV’s connection. We can help – contact Technical Support and an Ignite Streaming agent will reboot your connection.

Ignite Streaming Support >

Amazon Prime Video on Ignite Streaming>

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