Download shows to watch offline! With Rogers Xfinity TV, you can download your recordings or purchased content to watch on the go, even without an internet connection. Read on to learn how to use the Download & Go feature with the Rogers Xfinity TV app.
Quick set-up instructions
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On your mobile device, open the Rogers Xfinity TV app and sign in with your MyRogers or MyRogers (Shaw) credentials.
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Swipe from left to right to open the main menu.
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Tap the program you want to download.
Once downloaded, the recording or purchased program will be "checked out" - so you can only access it on your device until you return it to the Cloud. Read on to learn how to return programs to the Cloud.
Note: Only your recordings and purchased content are eligible for Download & Go. Learn how to record programs so you can download shows to watch offline.
How to download a title to your mobile device
You can download and watch completed Rogers Xfinity TV PVR recordings and select On-Demand titles from Rogers Xfinity TV. Downloaded content can be watched outside your home without having to be connected to the Internet or using your mobile data.
Once downloaded to a mobile device, a title will be "checked out" making it accessible only on your mobile device until the title is returned (checked in).
Download Rogers Xfinity TV PVR recordings
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Open the Rogers Xfinity Stream app on your mobile device, while connected to any WiFi or mobile network.
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Click the Menu button, or swipe from left to right to open the main navigation panel.
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Select Recordings under Saved to view a list of your PVR recordings.
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In the recording list, select the recording you want to download and then tap Download.
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The recording details screen will display a Downloading message and a progress bar of the percentage complete for the download.
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Once downloaded, click Watch to view it right away. Or, click the Menu button and then Downloads to see all of your downloaded shows.
Download On-Demand titles
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Open the Rogers Xfinity Stream app while connected to any WiFi or mobile network.
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Click the Menu button, or swipe from left to right to open the main navigation panel.
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Under Browse, click the On-Demand content you wish to view (i.e., Movies, Sports, Kids).
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To only see titles that are available for download, click Filters at the top and then select Available for Download.
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Click on a title to see more information about it.
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If the On Demand title is available for download, you can click Download on the info screen.
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Once downloaded, click Watch to view it right away. Or, click the Menu button and then Downloads to see all of your downloaded shows.
Note: Once a title is downloaded with the Rogers Xfinity Stream app, it's accessible only on the specific mobile device which has downloaded the title. This means it can't be watched anywhere else, including Rogers Xfinity TV, until the title is returned (“checked in”), or the 30-day expiry window is reached.
If you're travelling outside Canada and want to download content to go, be sure to download it before you leave. Content won't be available to download while outside of Canada, but can be viewed outside the country if you've already downloaded it ahead of time.
How to return a title from your mobile device
Once downloaded to a mobile device, a title will be "checked out" making it accessible only on your mobile device until the title is returned (checked in).
Return a title to your PVR
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Open the Rogers Xfinity Stream App on your mobile device, while connected to any WiFi or mobile network.
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Click the Menu button, or swipe from left to right to open the main navigation panel.
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Select Saved > Downloads to view a list of your downloaded titles.
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Select the title you want to return.
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Select Return.
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In the Return Downloaded Recording prompt, select Yes or Continue to confirm.
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Your title is now returned to your PVR and can be watched again on TV and other devices.
Download & Go device management
When you first request to download content, the device you are using will automatically be authorized for Download & Go use. If you reach your device limit, the Rogers Xfinity Stream App will present you with a message letting you know that you can't register any more devices.
Manage devices from the Rogers Xfinity Stream App
From the Rogers Xfinity Stream App, you can select an option to de-authorize the specific device you're using — you can't de-authorize other devices on the account. To access this option, select Settings and then Manage Devices.
Frequently Asked Questions
Have questions about Download & Go? Browse our Frequently Asked Questions to enhance your Download & Go experience when using Rogers Xfinity TV.
What's Download & Go?
Download & Go allows users to select titles to download to their personal devices for playback without an Internet connection. Storage of this content relies on each device's internal memory.
Can I download the same recording on multiple devices?
No. When you download a program to your device, it's checked out and can't be viewed on other devices until it is returned (checked in). This includes set-top boxes in your home.
Can I download titles to my computer from the Rogers Xfinity TV website?
No. The Download & Go feature only works with mobile devices running iOS or Android (i.e., smartphones and tablets).
Can I stream a recording before it's finished recording on my device?
No. Only completed recordings can be downloaded to a mobile device.
How many devices can I use Download & Go on?
There's a 5-device limit.
How many titles can I download to each device?
You can download up to 10 titles onto your device. To download more than that, you'll first need to delete existing downloaded titles
When do titles expire?
Titles that have been downloaded to a device will be automatically checked back in and become unavailable for offline playback after 30 days.
What happens if I don't return my checked-out programs?
Downloaded titles are automatically returned after 30 days or when you deauthorize a device from using Download & Go on your account.
What is the Download & Go playback quality?
You'll have the choice of "medium" and "high" video playback quality when starting a download - selecting "high" quality means a larger file size. On smaller displays, the difference in viewing experience between high and medium video quality isn't significant, therefore we recommend medium video quality due to its smaller file size.