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Building a case for more mobile workplace
3 steps to making a successful pitch

Published January 30th, 2017

You’ve seen the convincing statistics on the value and importance of workplace mobility and believe your company might likewise benefit by allowing employees to work anytime, anywhere. But the decision is not exclusively yours; others need to be convinced.

These three steps may help you gain support from senior business management and IT staff so that your company can move towards a more mobile and agile work environment.

Story Highlights

Step 1: Identify business objectives

Within your organization there may be a broad set of roles and an even wider range of working styles. Some jobs and tasks may require an on-site presence. But some of your employees may be eager to embrace mobility that would help them work more productively.

Saving time, gaining efficiency. Your organization may benefit from mobility that lets you bring work to your workers – wherever they are. There may also be times when they need to be off-site — meeting with customers, for example, or working from another office location. Key benefits for your company are agility and flexibility — essential in today’s changing business landscape. In addition, when work can happen any place, not just in the office, business processes and activities can be carried out more quickly.

By 2020, Millennials will make up almost half of the work force;50% of them say they would sacrifice salary to work remotely2

Enhanced collaboration and productivity. Consider whether people in your organization are as productive as they might be. When they’re sitting at their desks, can they easily collaborate with others who may not be on the same floor, in the same building or perhaps not even in the same city? A comprehensive communications solution that supports mobility could be the right approach to achieving better productivity and efficiencies that simply aren’t possible in a traditional working environment.

Better customer service. Mobility can extend the breadth, reach and efficiency of your customer service department, bringing the right expertise to the right people at the right time. It allows your teams to collaborate more effectively with each other, for example, when an agent who takes a customer call needs to quickly reach out to a co-worker or specialist in another department to better address that customer’s question or concern.

Cost savings. Does a staff member who is 100% mobile really require a dedicated office space? Mobile communications could allow you to downsize your total number of offices or at least get rid of desk phone lines that aren’t being used.

Step 2: Evaluate employee working styles and needs

Within your organization there may be a broad set of roles and an even wider range of working styles. Some jobs and tasks may require an on-site presence. But some of your employees may be eager to embrace mobility that would help them work more productively.

75% of businesses worldwide have a flexible working policy1

83% of businesses that have adopted flexible working have reported improved productivity

61% have reported increased profitability1

We’ve provided a staff survey you can distribute to employees to help you assess the need and desire for a mobile-first solution in your workplace.

Step 3: Plan for business agility

Change isn’t always easy even when company stakeholders and staff are fully committed and enthusiastic. The following questions may help you to understand the impact of adopting a mobile-first way of thinking. We suggest you review these questions and seek input from the appropriate people within your organization.

How will culture, policies and procedures within your organization need to change? For example, you may need to revisit security protocol to ensure that remote workers can access the data they need without compromising company security.

What kind of education and support will you need to provide? Consider appointing a “mobility ambassador” for each department within your organization. Training these individuals to help and support their co-workers as they become accustomed to new ways of working can provide valuable assistance to your IT specialists and, in turn, allow them more time to focus on other strategic business issues.

What new technology is needed and how can it be integrated into your existing infrastructure? You may need to work closely with IT to find a communications solution that’s cost-effective, easy to use and future-proof so that you don’t have to overhaul your system just a few years down the road.

How will your company’s performance measures need to change? With a mobile workforce, productivity is no longer evaluated simply by time spent behind a desk. Instead, success is linked to tasks completed and the achievement of specific goals. For managers, it means working with their teams to identify objectives and deadlines, with scheduled and regular check-ins to ensure milestones are continually being met.

The right technology is key

Choosing the right telephony solution is a critical step in supporting an agile and mobile workforce. A communications solution that is easy for users and supports their individual needs both in and out of the office can make all the difference.

Rogers UnisonTM is Canada’s first communications solution that supports true mobility, with native dialing from a mobile phone without the need to download and open an app. Users can make or take calls directly from a smartphone, desk phone or softphone and have the advanced phone features they’re accustomed to using, including: Auto Attendant and Extension Dialing.

To find out how Rogers Unison is built for true mobility, contact a Rogers Account Representative at 1-866-770-0119 or visit rogers.com/unison.

1 Vodafone Flexible: friend or foe? 2015 survey

2 IDC Canada; Harris-Decima; Millennial Branding; Rogers Communications Inc.

Rogers Unison service is subject to certain important 9-1-1 emergency callback limitations. Standard wireless usage (including but not limited to airtime, long distance, roaming and pay-per-use services) charges apply accordingly. Visit Rogers.com/terms for full Terms and Conditions.

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