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Unify your workforce:

Combine wireline and wireless with a single phone system that supports true mobility

Published Sept. 29th, 2016

Story Highlights

For many organizations, mobility is an essential ingredient in a successful business-communications recipe. Employees connecting with one another wherever and whenever they need to is part of today’s workplace reality. Research shows that fixed workspaces are utilized less than 50 per cent of the time, and 70 per cent of employees work remotely at least occasionally1.

Employees might typically rely on a wide range of communications systems and devices for collaborating and sharing information within a building or campus, whether at or away from their desks, or even off-site. And the help and support of operational and IT staff become critical to ensuring a mobile communications environment is always up, running and high-performing.

That team may also be responsible for onboarding new employees to the company communications systems, managing service providers, arranging for lines to be added or removed… and the list goes on. But a more efficient way to manage these communications systems would most certainly be a welcome relief.

The answer may lie in a much more flexible, mobile-first phone system.

Story Highlights

The technology gap

Few enterprises have been able to keep pace with rapid advances in telephone technology over the past decade. The majority (70 per cent) rely on a disparate mix of traditional land lines, IP PBX and apps to meet their communications needs.3

Business solutions used by Canadian medium/large companies3

  • 48% third-party conference-calling
  • 43% VoIP phone lines
  • 41% Skype
  • 25% PBX digital voicemail and call routing
  • 21% traditional landline

A mix of business communications technologies is far from ideal because it leads to:

More than one number per employee. Mobile employees might have two or more phone numbers — one for their desk phone and one for a smartphone. People trying to reach them may never be sure which number to call. In addition, workers in an office can’t directly contact mobile colleagues simply by dialing an extension.

Paying for more than one line. Is it necessary for a company to pay the cost of two lines for every employee who has both a mobile phone and a desk phone? Look around your office and consider how many desk phones belong to mobile employees who are never there to use them.

Dealing with multiple providers. Having more than one line may mean dealing with more than one communications services provider. This can make record-keeping complicated and increase the administrative and management load on your team. It can also make problem resolution more challenging if it’s not clear which provider you should call when something goes wrong.

Updating the system. Manually moving, adding and changing lines to accommodate new hires and recent departures is time-consuming and costly, especially when using a proprietary PBX system that requires ongoing support and maintenance on-premise.

Introducing: Next-generation, truly mobile business telephony

Rogers UnisonTM unifies wireless and wireline communications and supports collaboration through a system that allows you to make adds, moves and changes remotely and easily and is comprehensively managed through a cloud-based environment. Canada’s first truly mobile communications solution, Rogers Unison, provides:

  • A cloud-based platform. Rogers Unison is a cloud-based solution, delivered to your organization as a service, removing the cumbersome equipment, provisioning and security management burden from your IT department.
  • Direct access from communications devices. No need to download apps to use Rogers Unison — users can make or take calls natively and simply on their smartphones, desk phones or softphones.
  • An easy switching process. Rogers Unison can be added simply and easily to your current qualified Rogers wireless plan.
  • Simplicity. With Rogers Unison, it’s no longer necessary to pay for multiple mobile and hybrid-user plans. Get one number per person, from one reliable provider, on one bill. It couldn’t be simpler!

To find out how Rogers Unison gives you true mobility, contact a Rogers Account Representative at 1-866-770-0119 or visit rogers.com/unison

Three kinds of workers, one simple solution

Classic desk employee
e.g., receptionists, call centre staff e.g., receptionists, call centre staff

  • Extension dialing for colleagues both in and out of office
  • Access all the advanced features of a traditional enterprise phone system
  • One system, one provider, making it easier to identify and resolve issues

Sometimes in the office, sometimes out of office
e.g., management, execs

  • 1 phone, 1 number
  • Transition across devices without dropping calls
  • Walk away from the desk and stay connected

Fully mobile, rarely in the office
e.g., sales reps, field workers (maintenance, construction)

  • 0 apps needed to take calls
  • Ditch the desk phone and reduce overhead
  • Collaborate anywhere, anytime

To find out how Rogers Unison is built for true mobility, contact a Rogers Account Representative at 1-866-770-0119 or visit rogers.com/unison.

1 Harris-Decima; IDC; Rogers; Millennial Branding; financial Post; Millennial (1982-1986); Stone-Olafson 2015

2 IDC 2015 Business Telecom Survey

3 IDC Tech Spotlight, “Cloud-based Wireless Integration Promises to Eliminate Traditional Unified Communications Challenges,” July 2016

Rogers Unison service is subject to certain important 9-1-1 emergency callback limitations. Standard wireless usage (including but not limited to airtime, long distance, roaming and pay-per-use services) charges apply accordingly. Visit Rogers.com/terms for full Terms and Conditions.

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