Engaging customers

  • Four essential features to look for in an IoT solution

    Four essential features to look for in an IoT solution

    IoT offers a number of benefits – from increased productivity to deeper customer insights. Here’s how to find the right IoT solution for your business.

    Read
  • How IoT is shaping the future of Canadian cities

    How IoT is shaping the future of Canadian cities

    IoT can help cities improve efficiencies, reduce their environmental footprint and increase quality of living.

    Read
  • What companies get right (and wrong) with their customer experience

    What companies get right (and wrong) with their customer experience

    Tara Hunt from Truly Social shares advice on how to deliver an amazing experience that engages customers and keeps them coming back

    Read
  • Three ways to make your B2B customer experience stand out

    Three ways to make your B2B customer experience stand out

    Build lucrative and long-term relationships with your clients with easy, fast and friendly customer support.

    Read
  • Three real-world ways to use AI in your business

    Three real-world ways to use AI in your business

    No longer in its infancy, AI is already helping businesses improve their customer experience and gain a competitive edge.

    Read
  • Improve your customer experience with richer content and the right technology

    Improve your customer experience with richer content and the right technology

    Marketers are on the line to deliver better experiences with every customer interaction. Embedding dynamic content into your digital channels can help.

    Read
  • How venues are using technology to reinvent event marketing

    How venues are using technology to reinvent event marketing

    How wireless technology can help companies gain better results and satisfy customers

    Read
  • How the Internet of Things and big data are improving the customer experience

    How the Internet of Things and big data are improving the customer experience

    Large organizations are increasingly turning to connected solutions to enhance processes and service

    Read
  • Getting a head start on customer service

    Getting a head start on customer service

    Rogers looks to build long-term trust by ensuring clients gets the most from their ‘as-a-service’ products

    Read
  • The tech transformation of customer service

    The tech transformation of customer service

    The restructuring of Sears Canada is only the latest reminder of an age-old truth in retail: stores either adapt to consumer trends, or they die. In today’s market, consumer expectations are...

    Read
  • 3 tech trends that will transform the customer experience

    3 tech trends that will transform the customer experience

    Your average customer’s buying experience is already undergoing profound change – and this pace will only continue to accelerate. Taking a look ahead to what this new world of service will look...

    Read
  • Your business starts and ends with the customer

    Your business starts and ends with the customer

    Consumers are looking for instant gratification from businesses and want fast, seamless customer service. Businesses that fail to deliver are bound to lose out.

    Read
  • Customer experience, leadership drive digital transformation: Forum

    Customer experience, leadership drive digital transformation: Forum

    The key to any successful digital transformation project is a focus on improving the customer experience. That was one of the main messages from the Institute on Governance’s third annual Digital...

    Read
  • IoG Digital Governance Forum

    IoG Digital Governance Forum

    Rogers Business Forum sat down with Christopher Emery, Vice President of Digital Channels and Business Transformation at Rogers, to discuss the upcoming Digital Governance Forum presented by the...

    Read
  • Five tips for driving organizational innovation

    Five tips for driving organizational innovation

    Any business can benefit from a jolt of innovation, including an 84-year-old industrial equipment distributor and a 94-year-old Canadian retailing icon. Gary Agnew, vice-president of...

    Read
  • Canadian towns and cities build efficiencies with IoT

    Canadian towns and cities build efficiencies with IoT

    Graffiti cleanup in the city of Vancouver used to be a complicated process. A superintendent would receive a removal request, print it out, and then send a work order to a city employee. It wasn’t...

    Read
  • How the connected customer will impact on your business

    How the connected customer will impact on your business

    Everyone will be impacted by the world becoming more connected; customer and company.

    Read
  • Get the Tech Help You Need

    Get the Tech Help You Need

    How Rogers can help you position your business for tech success

    Read
  • Next up? Smart buildings

    Next up? Smart buildings

    Smart buildings are forecast to be one of the highest users of Internet of Things (IoT) applications with over a billion things expected to be connected, globally, by 2018. 

    Read
  • Breaking down the cloud: A Canadian perspective

    Breaking down the cloud: A Canadian perspective

    I, along with my team, spend a lot of time talking with customers and partners about innovation. We do this because we believe it’s the key to helping Canadian businesses to improve their...

    Read
  • loading
    Loading More...