How a mobile-first office phone system helps you build a more efficient, profitable business

July 25, 2019 Rogers for Business

Empower employees, connect with customers and future-proof your IT strategy.

As the world grows more connected, work is no longer a place employees go—it’s something they do. Forward-thinking businesses of all sizes now increasingly harness the power of mobility to ensure their leaders and employees alike can work anywhere, more efficiently and productively. This means more than simply using existing mobile technology: companies need business-grade solutions that meet the needs and demands of a connected world.

Of course, every business leader wants to streamline costs and eliminate inefficiencies while also creating a more collaborative, innovative work environment and a better customer experience.

Here are five ways a mobile-first, cloud-based office phone system can help your company succeed.

Empower employees…

According to IDC Canada, 73 percent of Canada’s labour force is now mobile.1 Office phone systems must adapt to this new reality to support work wherever and however staff are most productive.

A mobile-first voice calling solution helps employees work in a whole new way. For instance, with one work number across every device, an employee can start a call on her computer, move to a mobile device and wrap up at home as the situation requires, all without dropping the call or using complicated apps.

Through more effective communication and collaboration, a mobile-first office phone system simplifies an employee’s work day, helping them achieve more. In fact, 83 percent of businesses report higher productivity from mobile working. Whether they’re in the office or working remotely, your teams can be more accessible and responsive to each other.

…and delight customers

But cloud-based communications systems also make employees more accessible to customers and clients, which improves their experience when they contact your company.

As a fully automated answering service, the Auto Attendant is available any and every time a customer calls. Other features also help ensure customers can get service. For example, Simultaneous Ring directs calls to all an employee’s devices, so they can be reached wherever they’re working and on the device of their choice. Similarly, client calls are never left on hold or go to voice mail with Hunt Groups, which keep dialing other members of a team until the call is answered.

Simplify and streamline

Many businesses struggle with complex phone systems, which frustrates both employees and customers. They also add to operating expenses.

A cloud-based mobile office phone system simplifies things with a single solution spanning all locations and devices. Each team member is assigned just one phone number that connects to all their devices. Typically, they can even keep their existing business landline number, and a Dual Persona feature lets them use both their work number and a mobile number on the same device.

From a cost efficiency standpoint, that means there’s no need to pay for multiple lines for each employee. By implementing a cloud-based communications system that’s integrated into the mobile network, your IT team won’t have to manage a device-based app that needs to launch in order to simply receive a call. A mobile-first system also frees your IT team from building or managing the complicated telecommunications infrastructure of traditional business lines.

But cloud-based communications systems still offer all the best features of an office phone system. For example, some systems feature an Auto Attendant: a friendly virtual receptionist that greets customers with your own customized message and efficiently directs them to the right destination. And if someone is unavailable, a Hunt Group feature automatically routes incoming calls between team members until they’re answered.

These kinds of advanced features become even more essential with a highly mobile workforce.

Future-proof your IT strategy

A significant benefit of a mobile-first office phone system is that it’s fully managed as a service in the cloud. By going mobile-first for voice communications, you get a solution designed to adapt to the complexities of your business now and in the future, while still being compatible with your existing platform and infrastructure.

This model dramatically simplifies how you manage communications. Currently, 70 percent of enterprises use a hodgepodge of tools, apps and providers for communications, which adds costs and complexity to IT.

However, making the switch doesn’t mean you rip-and-replace everything. The cloud-based communications system can still be seamlessly incorporated into a hybrid solution of cloud-based PBX phones, SIP Trunk clients and desktop VoIP apps.

At the same time, it lays vital groundwork for a simpler, more cost-effective future. Cloud-based and managed as a service, a mobile-first office system scales up or down as the company evolves, without having to manually add or remove lines, nor build, manage and update traditional PBX phone systems or VoIP network infrastructure on site. You’ll never pay for unused landlines or desk phones either.

Embrace true mobility

Your employees are likely already highly mobile in how they work. Implementing a mobile-first office phone system—subscription-based and fully managed in the cloud—helps prepare your company to fully and confidently embrace the future of mobile work, with all its benefits for cost efficiency, employee productivity and customer experience.

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